Claims Management Technology Created by Claims Experts For Claims Experts
Senior Delivery Manager, Insurance Experience
Location
Australia
Posted
34 days ago
Salary
0
Seniority
Senior
Job Description
Senior Delivery Manager, Insurance Experience
Five Sigma - Claims Management Solution
• Launching new customers on Five Sigma’s SaaS platform and maintaining the ongoing health of existing customers. • Conduct project planning and manage the execution of large-scale, high-risk, or strategic projects from initiation to successful go-live, ensuring they meet scope, time, and budget. • Evaluate complex situations accurately and identify viable solutions for successful customer outcomes. • Manage relationships with internal and external stakeholders, keeping them informed to manage expectations on all project requirements and deliverables. • Ensure proper use of methodologies, tools, and procedures. • Analyze risks, establish contingency plans, and identify trigger events for initiating mitigating actions. • Collaborate with the Professional Services (PS) team to ensure successful customization and integration of our platform according to client requirements. • Build trust with clients by understanding their organization, processes, team members, and desired outcomes. • Collaborate with clients' internal and external teams to understand operational and technical project requirements. • Ensure timely and successful project completion and transition to the customer support and BAU phase. • Work with customers to create end-user training and establish support channels for go-live and post-production support. • Plan and manage project resource allocation with relevant internal departments. • Provide technical, business consulting, and product expertise to enable comprehensive implementations and solutions. • Configure product features to meet customer needs within contractual constraints or identify change requests when necessary. • Identify use cases, roles, and other business requirements for each implementation.
Job Requirements
- Possesses deep subject matter expertise in Property & Casualty insurance within Australia, with experience in claims a significant benefit - A MUST
- Minimum 4 years of project management experience in Tech SaaS companies. Insurtech companies- A MUST
- Proficiency in project management processes including task planning, resource allocation, risk management, time management, financial management, quality management, monitoring and reporting, documentation, and record keeping.
- Strong leadership, organizational, and interpersonal skills; ability to work effectively with diverse teams and communicate clearly with senior management, clients, peers, and team members.
- Strong technical background and understanding.
- Proven ability to manage multiple projects simultaneously with multiple stakeholders.
- Excellent client-facing and internal communication skills, both written and verbal.
- Strong organizational skills with attention to detail and ability to multitask.
- Experience writing functional (business and technical) requirements.
- Experience delivering client-focused solutions based on customer needs within the scope of the project and statement of work.
- Demonstrated experience leading cross-functional teams within a formalized methodology.
- PMP certification and/or other industry and project management certifications are an added benefit.
Benefits
- Health insurance
- Remote work options
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