This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO is expanding and seeking dedicated, growth-minded individuals who are looking for more than just a job. This opportunity is designed for professionals who want to work remotely, receive executive-level mentorship, and develop into leadership roles within a rapidly growing organization. Our fully virtual environment encourages collaboration, continuous learning, and long-term career development—without the limitations of a traditional office setting. - Support clients with financial services designed to help protect families and children - Collaborate with team members and clients across multiple time zones in a virtual environment - Participate in structured mentorship, training, and leadership development programs - Contribute to client growth and overall organizational success - Uphold professionalism, compliance, and ethical standards in all interactions Qualifications - Strong communication and interpersonal skills - The ability to work independently while remaining engaged with a remote team - A growth-oriented mindset with interest in developing leadership capabilities - Adaptability, coachability, and motivation to succeed in a fast-evolving environment - Prior industry experience is not required. We value potential, work ethic, and willingness to learn. Benefits - 100% Remote Position with flexible scheduling - Executive-Level Mentorship and hands-on leadership development - Competitive, performance-based compensation - Clear advancement pathways based on results and consistency - A supportive, forward-thinking team culture focused on growth and collaboration Company Description

About Us At Total Life, we believe that the later chapters of life should be defined by growth, purpose, and emotional resilience. We are on a mission to revolutionize healthier aging by combating the silent epidemic of mental health issues and anxiety among the elderly. Our work is driven by a deep-seated commitment to making quality, affordable emotional support services easily accessible to a demographic that is too often overlooked in the digital health revolution. We are a behavioral health company solely dedicated to the 65+ population. Our values are rooted in empathy, evidence-based care, and accessibility. We don't just provide therapy; we empower seniors to redefine their identity, navigate complex health changes, and maintain a high quality of life. When you join Total Life, you aren't just joining a platform—you are joining a movement to ensure that every senior has a partner in their mental health and wellness journey. Position Summary The Provider Enrollment & Credentialing Specialist is a vital role that ensures our clinicians are fully vetted, licensed, and panelled with insurance providers to deliver care to our senior population. You will serve as the primary link between the recruitment of new providers and their ability to begin seeing patients. This role requires a high degree of organization, a deep understanding of Medicare/CMS guidelines, and the ability to navigate complex state-specific licensing requirements. - Manage the collection, verification, and maintenance of all provider credentials, including professional licenses, board certifications, DEA registrations, and malpractice insurance. - Oversee the submission and tracking of enrollment applications for Medicare (PECOS), Medicaid, and commercial insurance panels (e.g., Humana). - Maintain and update provider profiles in the CAQH ProView database, ensuring timely re-attestations every 120 days. - Conduct thorough background checks and verify education, training, and work history to ensure compliance with NCQA and CMS standards. - Update and maintain accurate provider data within internal systems (TLOS and Healthy) to ensure the Active Care team has real-time visibility into provider capacity and expertise. - Proactively monitor and notify clinicians of upcoming license or certification expirations to prevent gaps in service or billing. - Collaborate with the Revenue Cycle Management (RCM) team to resolve claim denials related to provider credentialing or enrollment issues.

Looking for a Transaction Coordinator This is a full-time, Hybrid role based in McLean, VA. The Transaction Coordinator is responsible for managing and overseeing all aspects of the transaction process, including coordinating with multiple parties, ensuring accurate documentation, and maintaining timelines. The Transaction Coordinator will play a critical role in ensuring operational efficiency and a seamless transaction process. Qualifications

About the Role The  Customer Onboarding Specialist will lay the foundation for customer success! Implement strategies and processes that deliver consistent customer satisfaction and retention. Use your product knowledge and problem-solving skills to enhance customer engagements and achieve successful outcomes throughout all phases of the customer lifecycle. Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation. This role will also partner with internal teams to access additional resources and facilitate the solutions and tools needed by customers. Deliver feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Be a customer advocate to find solutions, identify product enhancements, and other actions to meet the needs of customers. About the Job Execute customer onboarding processes to build a strong customer relationship foundation Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers Track and document onboarding success against key milestones Follow up on and provide status updates to appropriate stakeholders throughout onboarding process to remove roadblocks Deliver customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges Understand the customer’s maintenance strategy and how they operate, then partner with internal teams to configure the product to fit into those processes as effectively as possible Leverage feedback for continuous improvement to the customer onboarding process About You Customer obsessed Self motivated with strong sense of urgency Tech savvy Detail Oriented Good oral, written, and interpersonal communication skills with an aptitude to correspond across all levels in a tactful, mature, and professional manner Organized with excellent time management skills Ability to remain flexible and work collaboratively in a fast paced environment Some healthcare industry experience preferred What we offer Gentem is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any characteristic protected by applicable federal, state or local law. We provide: Generous, flexible vacation Premium medical plans (We are a healthcare startup after all!) 99% paid premium for dental and vision LTD , STD, and Life Insurances Employer Sponsored 401 (k) Employee Assistance Programs for your Physical, Mental, Social, and Financial Health Paid Parental Leave Adoption Assistance WFH (We are a fully remote team!)