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FinThrive is advancing the healthcare economy. For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive . Award-winning Culture of Customer-centricity and Reliability. At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at finthrive.com/careers#culture .
Principal, Value Enablement
Location
Worldwide
Posted
52 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Principal, Value Enablement
FinThrive
Role Description The FinThrive Value Services group is responsible for delivering exceptional customer onboarding outcomes and supports optimized adoption of our solutions. This role is responsible for leading FinThrive’s Customer Value Enablement strategy—driving measurable improvements in customer performance while enabling Customer Success, Advisory, and Services teams to engage customers more effectively. - Own and operationalize FinThrive’s Customer Value Enablement operating model. - Establish a clear execution roadmap with defined objectives, deliverables, owners, and success metrics. - Provide clear, role-based guidance for Customer Success, Advisory, and Support teams. - Define and track Value Enablement success metrics related to client-realized outcome improvement. - Develop and maintain standardized diagnostic frameworks, playbooks, and escalation pathways. - Partner cross-functionally with Product and Analytics teams. - Lead internal enablement efforts including creation of documentation and training materials. - Provide executive-ready insights and summaries that support leadership decision-making. Qualifications - 12–15+ years of consulting, operations, transformation, customer success, and/or customer value roles. - Experience with driving improved revenue cycle outcomes across various workflows. - Proven experience leading complex, cross-functional initiatives from concept through execution. - Strong project or program management capability. - Deep understanding of healthcare revenue cycle operations, performance measurement, and analytics-driven decision making. - Ability to balance hands-on execution with strategic planning. Requirements - Bachelor’s Degree. - Prior experience in customer value realization, healthcare analytics, performance improvement, or management consulting. - Familiarity with customer success platforms, analytics solutions, or value dashboards. - High degree of ownership, bias toward action, and ability to operate independently. Benefits - Fully remote working environment. - Flexible time off (FTO). - Professional development opportunities. - 12 Weeks of paid parental leave. - In-person and virtual company retreats. - 5-days of paid volunteer hours at an approved 501(c)(3) Organization. - Company lump-sum contribution to HSA-eligible medical enrollees. - 401k Eligible upon date of hire—up to 3% company match. - Exclusive discounts from your favorite brands via PerkSpot.
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