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• Actively acquire new customers in the banking and FinTech sector • Expand and maintain a network of decision-makers at client organizations • Identify market opportunities and key decision-makers • Independently conduct sales meetings and negotiations • Deliver persuasive presentations of innovative solutions • Represent the company at trade fairs and industry events • Monitor market and competitor developments • Take responsibility for own sales targets • Work closely with product and support teams • Support account management, conduct trainings, and handle product-related inquiries

• Du baust vertrauensvolle und langfristige Kundenbeziehungen auf und bist die zentrale Ansprechperson für unsere Kunden. • Du begleitest Kunden aktiv bei der Einführung, Nutzung und Weiterentwicklung unserer Lösungen und Services. • Du unterstützt Kunden dabei, den größtmöglichen Mehrwert aus unseren Produkten zu ziehen und diese erfolgreich in ihre Prozesse zu integrieren. • Du identifizierst Herausforderungen, Bedürfnisse und Entwicklungspotenziale und entwickelst gemeinsam mit den Kunden passende Lösungsansätze. • Du führst regelmäßige Kunden- und Strategiegespräche, um Zufriedenheit, Nutzung und Wachstum nachhaltig zu fördern. • Du sammelst Kundenfeedback und leitest daraus konkrete Impulse für die Weiterentwicklung unserer Produkte, Prozesse und Customer-Success-Aktivitäten ab. • Du erkennst Chancen für Kundenwachstum und stärkere Produktnutzung und arbeitest eng mit internen Teams zusammen, um diese Potenziale zu realisieren. • Du übernimmst Verantwortung für eigene Projekte und Initiativen zur Verbesserung der Customer Experience. • Du repräsentierst die fino data services GmbH bei Kundenterminen, Online-Events, Messen und Branchenveranstaltungen.

• You take responsibility for our organic reach, our websites and the performance behind them. • Your goal is not to report rankings or write strategic papers, but to ensure more people find our solutions, use our websites and become qualified leads. • You are responsible for the ongoing development of our entire web presence: from SEO strategy to website structure to conversion optimization. • You work data-driven, make decisions based on facts and consistently implement actions. • Success for us is not "more traffic", but sustainable growth in organic visibility, more qualified visitors to our websites, increasing conversion rates and lead numbers. • You work independently, analytically and with a clear focus on impact. • You further develop our SEO strategy and implement it independently — technically, structurally and in terms of content. • You analyze rankings, search behaviour and competitors and derive concrete measures from this. • You optimize landing pages, conversion funnels and user experiences with the aim of generating more qualified leads. • You define website structures, content, features and user journeys and work closely with development, marketing and other teams. • You manage our AI-supported content process and ensure that content meets both search intent and quality standards. • You further develop existing tracking and analysis concepts and ensure a clean data foundation. • You identify optimization potential, prioritize measures and implement them consistently. • You work with clear KPIs and review the success of your measures based on measurable results.

• Administration and further development of the cloud infrastructure based on AWS. • Management and monitoring of AWS services such as EC2, S3, RDS, VPC, Route53, ELB, Lambda and IAM. • Operation, maintenance and optimization of Windows, Linux and hybrid system landscapes. • Support for internal users at 1st- and 2nd-level support. • Setup and management of user accounts, roles and permissions (Active Directory / Entra ID / IAM). • Monitoring of network components, VPNs, firewalls and security policies. • Planning and implementation of backup, recovery and disaster recovery concepts. • Support for infrastructure projects and automation using Terraform and Docker. • Monitoring systems to ensure performance, stability and availability. • Creation and maintenance of technical documentation and knowledge bases. • Participation in IT security, compliance and cloud optimization initiatives.

• Eigenverantwortliche Planung und Steuerung von IT-Projekten von der Konzeption bis zum erfolgreichen Abschluss. • Erhebung und Dokumentation von Kundenanforderungen sowie Erstellung von Lasten- und Pflichtenheften. • Führung und Motivation interdisziplinärer Projektteams, Sicherstellung einer effektiven Kommunikation und Zusammenarbeit. • Überwachung der Einhaltung von Qualitätsstandards und Durchführung von Risikoanalysen. • Aktive Mitarbeit bei technischen Entscheidungen, insbesondere im Bereich der PHP-Entwicklung, und Unterstützung des Teams bei komplexen Fragestellungen. • Regelmäßige Abstimmung mit Kunden und Stakeholdern, Präsentation von Projektergebnissen und Sicherstellung der Kundenzufriedenheit. • Effiziente Kommunikation mit minimalen Meetings, hauptsächlich schriftlich über Slack, um die Anzahl der Besprechungen gering zu halten. • Zusammenarbeit mit Kollegen aus verschiedenen Kulturen und Zeitzonen, wobei asynchrone Arbeit von Bedeutung ist.

• Support for day-to-day IT issues, diagnosing and resolving hardware and software faults, and assisting users in a primarily Windows-based environment with some macOS devices. • Installation and configuration of PCs, laptops, and peripherals (e.g., printers). • Management and monitoring of network infrastructure (LAN, WAN, VPN) and support for troubleshooting and fault resolution. • Administration and monitoring of the AWS-based server environment (EC2, S3, RDS, ElastiCache with Valkey and Redis, ELB, Lambda), continuous monitoring to ensure stability and performance, and management and oversight of backup and recovery systems. • Performing and monitoring regular backups and contributing to disaster recovery planning and data restorations. • Supporting the implementation of IT security measures, managing antivirus solutions and firewalls, and raising employee awareness of IT security. • Documenting IT systems, processes, and changes, maintaining a knowledge base, and producing reports. • Conducting user training on IT systems, new applications, and security policies. • Participating in IT projects, supporting rollouts of new systems, and working closely with business units and external service providers. • Receiving, prioritizing, and handling support tickets in Jira, as well as escalating complex issues and ensuring prompt problem resolution.

• Project ownership: End-to-end responsibility for software projects – from requirements to go-live, with a focus on delivery and outcomes • Requirements management: Capture, structure and prioritize technical and business requirements in close coordination with Product and Engineering • Team coordination: Work closely with development teams, remove blockers and ensure smooth project progress • Delivery & quality: Responsible for timelines, deliverables and implementation quality in alignment with the team • Technical involvement: Actively participate in technical discussions and decisions (backend, APIs, system behavior) without being primarily responsible for hands-on development • Stakeholder management: Direct coordination with internal and external stakeholders, clear communication of progress, risks and dependencies • Asynchronous collaboration: Structured, written communication (e.g., via Slack, ticketing systems), with an intentionally reduced meeting load • Distributed setup collaboration: Work with distributed teams across locations and time zones, focusing on clear processes and individual ownership

• You are responsible for the international rollout of our strategic partnerships and actively drive entry into new markets. • You manage the launch end-to-end (Tech, Commercial, Localization, Marketing, Customer Success) and work confidently with international partners as well as internal teams. • You orchestrate a double-digit stakeholder landscape in parallel: international partner HQs and partner teams in target markets — strategically and operationally with internal Product, Marketing, Customer Success and Legal. • You ensure the launch is in place: tech integrations (APIs, accounting systems, e-invoicing frameworks) progress through the product pipeline. • You are accountable for post-launch performance: monthly reporting to the partner (activation, revenue, pipeline).

• Develop and implement scalable web applications using the PETAL stack (Phoenix, Elixir, Tailwind, AlpineJS, LiveView). • Work across all layers of the application, from the database to the frontend. • Ensure clean, maintainable, and efficient code. • Implement and promote best practices for clean code, Test-Driven Development (TDD), and Continuous Integration. • Take responsibility for the development, maintenance, and ongoing evolution of our software products. • Ensure products meet our customers' requirements and are continuously improved. • Analyze complex technical problems and develop effective solutions. • Be proactive in identifying and resolving potential issues.

• Du übernimmst eine zentrale Rolle im Vertrieb von GetMyInvoices und treibst unser Wachstum im europäischen Markt aktiv voran. • Dein Fokus liegt darauf, neue Umsatzpotenziale zu erschließen, Deals erfolgreich abzuschließen und bestehende Kunden weiterzuentwickeln. • Du verantwortest deine Sales-Ziele (ARR/MRR) und treibst diese aktiv voran. • Du baust eine belastbare Pipeline auf und entwickelst sie kontinuierlich weiter. • Du steuerst den gesamten Sales-Cycle – von der Lead-Qualifizierung bis zum Abschluss und Upsell. • Du führst komplexe B2B-Sales-Prozesse im Mid-Market- und Enterprise-Umfeld. • Du baust langfristige Kundenbeziehungen auf und entwickelst diese weiter. • Du führst Preis- und Vertragsverhandlungen auf Augenhöhe. • Du identifizierst und realisierst Upselling- und Cross-Selling-Potenziale. • Du arbeitest eng mit Marketing, Product und Customer Success zusammen.