• Act as the main liaison between families and the clinical team throughout the ABA therapy process • Manage client onboarding, including documentation and insurance authorization processes • Coordinate scheduling for clients and clinical staff using electronic systems • Track and manage all client-related documentation to ensure compliance and quality standards • Collaborate closely with BCBAs, RBTs, and administrative staff to facilitate seamless service delivery • Provide timely and professional updates to families, addressing questions and concerns with empathy • Identify opportunities to improve operational workflows and client experience • Support team performance by assisting with process improvements and communication best practices

Role Description The Client Service Associate acts as the primary point of contact for clients, ensuring an exceptional service experience through prompt and professional support. This role involves handling client inquiries, coordinating with internal teams, and maintaining strong client relationships to support business growth and retention. Reporting Line: Head of Client Services Location: Remote Responsibilities - Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs - Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach - Liaise with internal teams to find solutions to more complex inquiries - Navigate inquiries to the relevant departments when necessary - Maintain a sound knowledge of our product and industry - Maintain a positive image of our company - Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation - Regularly communicate feedback and suggestions with your line manager Qualifications - Financial markets and industry knowledge - Previous experience in a brokerage/investment company - Fluency in written and spoken English at a professional level - Strong client-focused service skills - Understanding of basic technical principles - Excellent communication skills, both written and verbal - Strong organizational skills and attention to detail - Comfortable working in a fast-paced environment - Ability to multitask effectively - Comfortable with working shifts - Previous experience with tools like Intercom, Atlassian Personality / Mindset - Integrity & loyalty - Team player with advanced communication and collaboration skills - A hands-on, can-do attitude - always looking for solutions and thinking out of the box - Overachiever mentality - Capability to work and succeed in the fast pace and ever-changing environment Benefits - Competitive salary - Corporate benefits (choose your preferred options) - Truly inspiring culture, pleasant and informal work environment - Ongoing education & training programs - Opportunity to network and connect at the Corporate Events - Global career opportunities

Role Description We are seeking a Client Care Coordinator and Administrator for our US-based client providing ABA Therapy Services (Board Certified Behavior Analysts (BCBA's) / Registered Behavior Technicians (RBT's). The Client Care Coordinator will serve as the primary point of contact for families throughout their ABA therapy journey. The successful candidate will support operational and administrative efficiency by managing: - Client onboarding - Insurance authorizations - Scheduling - Communication - Administrative tasks While driving continuous improvements in service quality and staff performance. PLEASE NOTE: - Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (15h00 to 24h00 South African time - subject to change depending on USA daylight savings). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. - Work Environment: This is a fully remote working role. Qualifications - Previous experience in care coordination, case management, or administrative roles within healthcare or ABA services (preferred) - Strong English communication skills (verbal and written) - Strong organizational skills and the ability to manage multiple priorities - Ability to learn new computer systems quickly - Detail-oriented with a proactive approach to problem-solving - Compassionate in supporting families and improving service delivery - Ability to maintain confidentiality and handle sensitive information professionally (HIPAA) Requirements - Must have a fixed fibre line with a minimum speed of 25 Mbps - Must have a reliable power backup solution Company Description ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

Title: Senior Client Services Consultant Location: US-Houston Client Site Full time Job Description: Job Description About the Role: The Houston office is excited to present this rare opportunity to serve as the on-site Fragomen Business Immigration Consultant for one of the firm’s key clients in Austin, TX in addition to working with our Fragomen Houston Team. It is expected that 2 days per week will be spent working directly for the client (onsite in Austin) with the other 3 days spent working directly for Fragomen’s other clients (virtually). We are seeking a motivated, client-service oriented professional with 3+ years’ experience in global mobility and/or business immigration to join our team in a client-based position. This opportunity will provide the Consultant with the benefits of Fragomen employment while at the same time offering experience, knowledge, and professional development in supporting the client’s US immigration and mobility program and learning about their culture, practices, philosophy and procedures. How will you make a difference as a Business Immigration Consultant at Fragomen? - Serve as a U.S. immigration resource to the client’s HR Team, Foreign Nationals, and Managers - Work within client and Fragomen systems to address immigration-related issues and questions - Serve as point of contact for client employees and handle issue escalation and resolution - Review of the dependent work authorization applications and other visa-related matters - Escalate assessments requiring legal analysis to Fragomen as needed - Coordinate and ensure organization compliance with government requirements - Ensure sensitivities for VIPs or special cases are understood and handled appropriately - Collect and structure data to support, and own decisions that drive, project effectiveness, efficiency and innovation - Leverage relationships and build the goodwill necessary to strengthen connections and build trust between the client and Fragomen - Prepare and deliver presentations to the business when needed - Partner with and manage stakeholders for project buy-in, resourcing and productive results - Assess and clarify stakeholders' primary goals/motives to ensure that these are considered and communicated effectively - Connect and empathize with stakeholders - Manage a docket of cases, processes, and administrative needs. - Monitor specific government websites for updated notices and bulletins to share with teams for further consideration. - Assist client HR teams with administrative tasks and respond to inquiries, including addressing general visa inquiries and facilitating access to visa services within the organization. - Draft general communications related to organizational processes and standards ensuring clarity and accuracy. - Proofread and clarify drafted communications prepared by other team members. - Consult with leadership and/or attorneys, as needed, to understand regulations and legal requirements related to visa and immigration requests. - Managing the client specific drop box and answering protocol queries from case workers - Analyze initiation data and identifying trends - Ad hoc projects and reporting as required Leverage your valuable skills and experience to make an impact at Fragomen: - Associate's degree or Paralegal certificate plus 4 years of business immigration experience - Bachelor's degree plus 3 years of professional work experience in business immigration or global mobility - Previous experience as Client Onsite Resource preferred but not required - Ability to multitask using analytical and problem-solving skills within a fast-paced environment with competing demands - Excellent communication and interpersonal skills, and ability to communicate effectively at all levels by videoconference, phone, and email - Demonstrate flexibility regarding client and legal team requests - Achieve a high level of productivity - Willingness to work flexibly from client site offices and Fragomen offices, both in downtown DC - Very strong organizational skills and excellent attention to detail - Demonstrate flexibility and initiative regarding assignments for self and team - Ability to provide information and respond to requests for assistance with courtesy and tact - Must be a team player as well as self-motivated and committed to excellence in the workplace All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.