The Elevator Pitch If you are an excellent relationship builder, passionate about the customer experience, and inspired to help make the world a safer place, then this is the role for you!  Customer success is vital to Evolv’s long-term mission and profitability.  Our customers must experience clear, measurable value from their Evolv systems, not only at deployment, but throughout their lifecycle. As a Customer Enablement Manager (CEM), you will build strong relationships with your portfolio of customers and ensure they onboard successfully, adopt consistently, operate confidently and realize meaningful outcomes from their investment.   You will work alongside Senior Customer Enablement Managers and the broader CX team in helping customers onboard successfully, adopt consistently, operate confidently and realize meaningful outcomes from their investment.  This role is designed to flex across multiple customer engagements rather than owning a dedicated portfolio.   Your work will help drive customer satisfaction, system utilization, risk mitigation, and ultimately successful subscription renewals.  What are performance outcomes over the first 12 months you will work toward completing? First 30–90 Days:  - Become fully competent in Evolv’s products, workflows, and enablement methodology.  Training includes in-person technical instruction at HQ, online self-study, structured learning paths, and peer shadowing.  - Learn the CX operating model (onboarding, enablement, training, adoption, renewal readiness, customer health).  - Build relationships with Sales, Program Management, Support, Technical Sales & Solutions, Channel Operations, and Marketing to understand customer history, deployment context, and value drivers.  - Begin engaging with customers - supporting onboarding activities, training preparation, and early adoption.  3-6 Months:  - Contribute to day-to-day customer onboarding, training and value-realization activities across the install base, ensuring progress towards key outcomes.  - Deliver virtual and onsite training sessions covering system operation, best practices, and Evolv Academy learning paths.  - Begin developing baseline success plans for your accounts that focus on adoption, learning milestones, and operational excellence.  6-12 Months: - Fully own your customer portfolio, including onboarding new customers, building proactive success plans, and driving adoption of learning resources such as Evolv Academy, MyEvolv Portal, and other customer platforms   - Monitor customer health, usage signals, and feedback to identify risks early and mitigate them through cross-functional collaboration.  - Lead regular performance reviews and business value conversations using customer dashboards (visitor scans, alerts, detections, engagement metrics).  - Manage a smooth renewal readiness process by ensuring strong adoption, value realization, and risk reduction.  1+ year:  - Be recognized as a strategic customer advocate with deep account relationships across accounts.   - Maintain an internal network of cross-functional partners you can pull in to accelerate customer outcomes.  - Consistently deliver measurable impact across your accounts—including improved system usage, reduced friction, higher training completion, and strong renewal rates.  - Operate independently while driving scalable improvements to the broader customer enablement program.    The Work: What type of work will you be doing?   As a Customer Enablement Manager, your regular activities may be modified to suit the needs of your customer portfolio, however, you can expect a variety of the following: Customer Onboarding & Training  - Customer onboarding, and go-live activities with Program Management, TSS, and Support.  - Deliver structured training sessions (onsite and virtual) tailored to each customer’s operational environment.  - Ensure customers complete the right Evolv Academy learning paths and certifications.    Customer Adoption & Value Realization  - Build and execute proactive success plans to drive consistent system usage, optimized detection performance, and operator confidence.  - Continuously guide customers to evolve their workflows, staffing, and operating procedures to maximize value.  - Promote adoption of MyEvolv, training content, and all customer enablement resources.  - Conduct scheduled check-ins, performance reviews, and Quarterly Business Reviews (QBRs).    Customer Health & Risk Management  - Work with Red Accounts team to identify at-risk accounts and help develop get-well plans to get them in good health   - Coordinate with Support, Technical Sales & Solutions and other teams to ensure escalations are handled promptly   - Maintain clean, accurate CRM documentation including contacts, milestones, health scores and renewal context.     Renewal Readiness & Growth Support   - Proactively identify and engage the appropriate customer stakeholder’s day-to-day champions, operational owners, and economic buyers to ensure each clearly understands and is realizing the full value of their Evolv investment.  - Lead the enablement workstream that ensures customers achieve the outcomes required for renewal, including validating success criteria with decision-makers, reinforcing business value with champions, and ensuring all stakeholders are informed, trained, and confident in their ability to operate and sustain their systems.  - Minimize renewal friction by driving strong adoption, ensuring operators are well trained, and clearly demonstrating ongoing business value.  What is the leadership like for this role? What is the structure and culture of the team? This role reports to the Senior Scaled Program Manager and sits on our Customer Experience team in the Revenue Organization.  The team is distributed across the United States and is entering an exciting phase of growth, with many new opportunities ahead. Most team members work remotely when they are not traveling to meet with customers. Our collective experience is exceptional spanning technical experts to seasoned business leaders with firsthand customer-facing expertise.   Where is the role located? Location:  While this role is posted for a candidate ideally based in Portland, Oregon, we are open to exceptional candidates in other locations throughout the Western region with transportation accessibility. The role is flexible within our Western Region including; Arizona, Utah, Nevada, California & Washington. Travel: Travel demands will fluctuate with customer engagement, trade shows, and your territory strategy, and may reach 25–30% of the time. Because some customer operations run outside normal business hours, flexibility for occasional nights, weekends, and holidays may be required. Compensation and Transparency Statement  The base salary range for this full-time position is $73,000- $117,000. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate’s skills, experience, education, and geographic location.   In accordance with state and local pay transparency laws—including those in California, Colorado, Massachusetts, New York, New Jersey, and others—we disclose salary ranges in all job postings and provide additional information upon request.   During the hiring process, your recruiter will share:   - The specific salary range for your preferred location   - A general overview of our benefits and equity offerings   - Insights into how compensation decisions are made, including factors that influence starting pay     We are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive, equitable, and aligned with our values.

• Own technical relationships with OEM / Embed partners; Serve as the primary post-sales technical partner for embed and strategic OEM customers, supporting them across onboarding, architecture design, product integration, scaling, and upgrades. • Guide implementation and architecture decisions; Advise partners on best practices for embedding n8n into their products, including: • API integration patterns • backend hooks and event triggers • authentication and access management • workflow execution models • multi-tenant architecture considerations • system communication patterns between n8n and partner applications • Work directly with engineering teams; Collaborate directly with partner engineers to solve implementation challenges, debug integration issues, and ensure production-ready deployments. You will regularly engage in conversations around: • APIs and webhooks • JavaScript and TypeScript workflow development • Infrastructure and scaling decisions • Upgrade strategies and version management • System architecture tradeoffs • Advise on product integration strategy; Help partners determine how n8n should be exposed inside their product, including: • Embedding approaches • User experience considerations • Automation capabilities exposed to end users • Security and governance implications • Support long-term platform evolution; Guide partners through upgrades, version changes, and architectural evolution, ensuring the embedded n8n platform remains reliable as their product scales. • Navigate licensing and commercial models; Act as a trusted advisor on OEM licensing structures, helping partners understand how their product growth and usage patterns interact with n8n licensing. You will help identify when: • A contract migration may better align with the partner’s product strategy • Usage models should evolve as adoption grows • Pricing structures could unlock new product capabilities • Communicate business value and ROI. Translate technical implementations into clear business outcomes, helping partners quantify: • Operational efficiency gained through automation • Product value created through embedded workflows • Revenue or differentiation driven by n8n capabilities • Run a structured partner operating cadence. Maintain strong engagement through architecture reviews, technical health checks, roadmap syncs, and executive business reviews, ensuring alignment between partner goals and n8n capabilities. • Represent partner needs internally. Provide structured feedback to Product and Engineering based on real-world embed use cases, helping shape the roadmap for OEM capabilities.

Senior Director, Customer Success Rapid7 is seeking a Senior Director of Customer Success to lead the care, retention, and growth of a significant portion of our annual recurring revenue. In this strategic leadership role, you will design and execute a customer relationship strategy focused on driving high retention across a highly diverse customer base. You will lead a high-performing team of Customer Success Managers, translating customer insights into scalable methodologies that deliver consultative, team-based strategic guidance. About the Team The Customer Success team is responsible for the care, retention, and growth of Rapid7's diverse customer base, ranging from SMBs to Fortune 1000 organizations. Reporting to the VP of Customer Success, the team focuses on driving product adoption and delivering measurable impact through a culture of accountability and continuous improvement. We partner closely with Sales, Product, Marketing, and Operations to ensure customer-centric execution and support long-term revenue growth. About the Role The Senior Director of Customer Success will lead a team of managers and senior CSMs to own and drive key performance indicators, including gross and net revenue retention. You will act as a strong internal voice for the customer, establishing proactive risk frameworks and implementing scalable infrastructure to support sustainable team and revenue growth. In this role, you will: - Own Strategic Outcomes: Drive key performance indicators including risk identification, activity management, product adoption, and gross/net revenue retention. - Lead and Develop Talent: Recruit, coach, and motivate a high-performing team, building a customer-focused culture rooted in accountability and measurable impact. - Establish Operational Rigor: Implement scalable processes, dashboards, and reporting cadences to support data-driven decision-making and sustainable growth. - Drive Cross-Functional Alignment: Partner with Sales, Product, and Support to influence process improvements and collaborate on expansion strategies based on customer insights. - Manage High-Level Escalations: Provide hands-on leadership in complex account scenarios, modeling executive presence during high-level negotiations alongside direct reports. - Scale Methodologies: Develop repeatable, consultative methodologies that enable CSMs to deeply understand and deliver on customer objectives. The skills you'll bring include: - Proven Leadership: A minimum of 10-15 years of experience in B2B client-facing roles with at least 5+ years specifically leading and developing managers or senior-level CSMs. - Metric-Driven Success: A proven track record of owning and driving retention, expansion, and adoption metrics within large Customer Success organizations. - Executive Presence: Strong experience handling complex commercial negotiations and high-level customer escalations. - Operational Expertise: Demonstrated ability to design scalable lifecycle frameworks and leverage CRM/CSM platforms to inform strategy. - Stakeholder Management: Excellent cross-functional collaboration skills with the ability to influence internal partners and advocate for customer needs. - Adaptability and Travel: Ability to travel up to 20% of the time for customer meetings or remote office visits. We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us. Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range. The salary range for this role in the US is: $189,600.00 - 256,500.00 USD Annual Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

Dein Beitrag - Eigenständige Betreuung eines Kundenstamms und Begleitung der Kundenprojekte. - Onboarding neuer Kunden und Aufbau einer vertrauensvollen Kundenbeziehung. - Kompetente Beantwortung von Kundenfragen per Telefon, E-Mail, Videocall rund um unser Produkt. - Enge Zusammenarbeit mit den Kolleg:innen aus dem Bereich Marketing/Sales. - Erarbeitung von Optimierungspotentialen durch regelmäßige Analyse der Kundenanforderungen  und -nutzung . - Regelmäßige Kommunikation mit Kunden, um die Kundenbindung langfristig zu stärken. - Sicherstellung einer hohen Kundenzufriedenheit durch proaktive Kommunikation und lösungs-orientierte Unterstützung. Dein Profil - Abgeschlossene kaufmännische Ausbildung, ein abgeschlossenes Studium oder vergleichbare  Qualifikationen. - Du bist kommunikationsstark und hast ein gutes Sprachgefühl. - Du hast sehr gute Kenntnisse der deutschen (mind. C1-Niveau) und ungarischen Sprache (mind. B2-Niveau) in Wort und Schrift. - Du bist serviceorientiert, präsentationssicher und hast ein sicheres, kompetentes Auftreten. - Du bist ein echter Team-Player und packst gerne mit an. - Du möchtest etwas bewirken und arbeitest ziel- und ergebnisorientiert sowie verantwortungsbewusst. - Du besitzt ein hohes Maß an Eigeninitiative, Belastbarkeit und Flexibilität. - Du bist aufgeschlossen, empathisch und verfügst über eine schnelle Auffassungsgabe. - Ein sicherer Umgang mit MS Office und CRM sowie Ticketsystemen rundet dein Profil ab. Was wir dir bieten: - Aufregende und verantwortungsvolle Aufgaben in einem schnell-wachsenden, jungen Unternehmen mit Sinn. - Die Möglichkeit einer sinnstiftenden und zukunftsorientierten Tätigkeit-sorge mit uns dafür, dass weniger Lebensmittel in der Tonne landen. - Sehr gute Entwicklungsmöglichkeiten und Start-up Feeling in einem dynamischen jungen Team. - Flexible Arbeitszeiten, Home-Office und Verständnis für junge Eltern. - Verantwortung für eigene Projekte und Freiraum zur aktiven Mitgestaltung. - Eine familiäre Atmosphäre mit vielen tollen und motivierten Menschen, die sich vertrauen und gemeinsam viel bewegen wollen. - Rahmenbedingungen: - Die Stelle kann in Voll- oder Teilzeit besetzt werden, denn wir möchten auch jungen Eltern eine Chance geben. - Ort: Remote oder im WeWork Köln