EMSAR

Role Description Job Location: REMOTE 2026 - Wilmington, OH 45177 Qualifications - General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI) - General experience in SalesForce/ServiceMax or equivalent - Outstanding interpersonal and written communication skills - Proficient in Microsoft Office Suite (Outlook, Excel, Word, SharePoint, Teams) and other cloud-based software - Understanding of customer requirements and ability to assist with the coordination/interface with cross-functional teams - High School Diploma or Equivalent - 1-3 years’ call center and/or customer service experience - Associates degree or higher and/or Trade School diploma - 1+ years’ call center and/or customer service experience Requirements - Ability to sit, stand, bend, and reach for long periods for time exceeding 4 hours Benefits - A great team environment - Ability to work remotely - Supportive leadership

Role Description We are looking to add a team member who is passionate about making EMSAR’s world better. The Account Service Coordinator I thrives in an evolving, exciting environment. The successful candidate will be strategic, comfortable combining multiple sources of information, driven by efficiency, and maximizing available resources. Comfort with and adaptability to change are key for this role as a perfect schedule may have to change in a moment because a piece of equipment requires urgent repair. In service, adhering to customer SLA’s and KPI’s drive results, so an Account Service Coordinator I must positively contribute to their District’s pursuit of these metrics. Customer satisfaction is second nature to an Account Service Coordinator I. The ideal candidate will be adept at de-escalating tense situations and problem solving with a team. Other qualities necessary for this role are an appetite for learning, listening and questioning. What you’ll be up to: - Coordinate work planning and scheduling across multi-functional work team and client contacts in accordance with established processes and procedures - Determine requirements of new work orders - Receive work order information from Account Service Dispatcher - Review field service technicians and engineers existing schedules - Dispatch work orders as requested to technicians and field service engineers - Utilize map layers and skillsets to maximize technician routing - Utilize thresholds to maximize the number of billable hours in a day - Create technician schedules to minimize overtime and travel - Plan schedules 2-4 weeks out - Reorganize and change schedules to attend to urgent repair calls - Work with Supervisor to meet District KPIs and customer SLA’s - Coordinate scheduling of services provided by vendors and on-site team(s) - As requested, receive tracking and reports on completion of work - Work with operations teams to ensure work is being completed within client required timeframe (SLA / contractual obligations) - Follow standard workflow process and provide a weekly/monthly forecast of work orders - Demonstrate understanding of dispatch and field operations departments - Exercise judgement and analytical skills to identify, investigate and escalate incongruent findings - Perform additional duties as needed and/or assigned by supervisor/manager Qualifications - Associates Degree, Bachelors Preferred - 1-3 years logistics or transportation experience - 1-3 years scheduling and routing experience - General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI) - General experience in SalesForce/ServiceMax or equivalent - Understanding of variables that impact service delivery in a scientific environment - Outstanding interpersonal and written communication skills - Proficient in Microsoft Office Suite and other cloud-based software - Understanding of customer requirements and ability to assist with the coordination/interface with cross-functional teams - Bachelors Degree - 1 year logistics or transportation experience - 1 year scheduling and routing experience - General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI) - Platform experience in SalesForce/ServiceMax or equivalent - Understanding of variables that impact service delivery in a scientific environment - Outstanding interpersonal and written communication skills - Proficient in Microsoft Office Suite and other cloud-based software - Understanding of customer requirements and ability to assist with the coordination/interface with cross-functional teams - Customer Service - provide helpful, courteous, accessible, responsive and knowledgeable support to staff, clients, and others at all times - Problem Solving - Identifies potential issues, finds solutions by looking beyond the obvious, and applies effective methods for solving problems to support the business objectives - Strong interpersonal/communication skills - Detail oriented and demonstrate a high degree of accuracy when performing data entry Requirements - Ability to lift and carry 50 lbs. - Ability to sit, stand, bend, and reach for long periods for time exceeding 4 hours Benefits - A great team environment - Competitive salary - Healthcare benefits - Ability to work remotely - Supportive leadership

Role Description Are you a detail-oriented, friendly, and responsible professional? We need a resource coordinator to support our traveling team of Nurse Educators and coordinate project planning with our client. This is a remote role requiring a quiet home office space in which to focus on the needs of our staff. As part of EMSAR’s Clinical Solutions team, you will work with an existing team of Resource Coordinators to support our traveling team of nurses, and coordinate with our client Philips Healthcare. Your responsibilities will include: - Being prompt to respond to emergency requests for travel planning assistance - Liaising with our client to communicate travel and project logistics and plan alterations - Supporting team with organizing expense receipts, and data entry into Sales Force and Service Max systems - Managing travel itineraries, and finding lodging, flights and car rental options for team members as needed - Coordinating schedules and communicating project details to team members - Managing staff’s time off and availability calendars to staff projects appropriately - Performs additional duties as needed and/or assigned by the supervisor/manager Qualifications - Outstanding interpersonal and written communication skills - Proficient in Microsoft Office Suite (Outlook, Excel, Word, SharePoint, Teams) and cloud-based software - Understanding customer requirements and ability to assist with the coordination/interface with cross-functional teams - High School Diploma or Equivalent (associate degree or bachelor’s Preferred) - 1-3 years’ call center and/or customer service experience Requirements - Ability to sit, stand, and perform computer-based tasks for extended periods - Must meet required background and drug screenings Availability & Schedule - This is a fully remote weekend position - Flexible schedule; candidate may choose either three shifts/week or four shifts/week (benefit eligible) - Requirement to work every Saturday, Sunday, and Monday with an additional shift being optional Benefits - Disability - Health/dental/vision Insurance - Life insurance - 401(k) and additional benefits

Role Description We are looking for a candidate who is passionate about customer service and enjoys the challenge of hands-on equipment repair. The successful individual will have excellent troubleshooting skills and is driven to customize and deliver the best and highest quality solutions to our customers. This role will support the company's mission, vision, and values. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions: - Provides in-house preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment. - Establishes and maintains close communication with assigned customers to ensure maximum operational visibility. - Responsible for customer satisfaction pertaining to services provided. - Responsible for following quality practices specified by EMSAR and product vendors. - Reviews assigned work orders and documents all facets of the work product in EMSAR’s Service Max and eBiotrack software systems. - Provides accurate and timely reporting of service status and escalations pertaining to services. - Updates work status for each service action accurately and timely in EMSAR’s service databases. - Ensures customer satisfaction through quality workmanship, documentation, customer management and demonstrates professionalism that is consistent with EMSAR’s image. - Maintains a professional appearance regarding dress and personal appearance including required safety equipment. - Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to perform work tasks. - Promotes teamwork and cooperation between EMSAR associates and customers. - Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment. - Follows client quality requirements pertaining to services provided. - Supports and applies appropriate quality system processes. - Performs additional duties as needed and/or assigned by supervisor/manager. Qualifications - ISO13485 certification - Minimum 1-3 years’ experience working with biomedical equipment. - Intermediate experience with Microsoft Office Suite and web-based applications. - Excellent understanding of electronics and mechanical repair. - Excellent troubleshooting skills. - Ability to work independently and in teams. - Excellent verbal and written skills. - Ability to focus clearly on the customer. - Capable of reading and interpreting written technical instructions, safety manuals, service manuals, policies, and procedures. - Entry to moderate level technical skills for low to medium complexity mechanical, electronic, and pneumatic equipment. - Excellent communicator who can clearly and precisely communicate leading questions, instructions, and expectations via verbal and written methods to supported field team members and customers. - Relies on detailed procedure instructions and pre-established guidelines to perform the functions of the job. - Strong interpersonal skills to effectively work with field team members and customers to develop positive internal and external relationships. - Works semi-independently with moderate supervision. Requirements - An AA (or better) in mechanical or electrical systems with experience with electronic test equipment or equivalent military training is required. - CBET (Certified Biomedical Equipment Technician), preferred but not required. - Equivalent work experience will be considered in lieu of a degree. Benefits - A great team environment - Ability to work remotely - Supportive leadership Company Description Equipment Management Service and Repair – EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, Vacuum and Critical Power sectors. EMSAR’s customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base. - On-site technical field support, including maintenance & repair - FDA field change orders (“recalls”) - Bench repair and remanufacturing - Installation - Call center - Contract manufacturing and logistics - FDA compliance and validation - Project management - Training and education

Job DetailsJob Location: REMOTE 2026 - Wilmington, OH 45177 We are looking for a Resource Planner that is responsible for scheduling services for customers through the coordination of the field service engineer’s schedule and parts delivery/availability. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions. What you’ll be up to: Contact customers in the healthcare sector to confirm inventory and schedule onsite services Coordinate work planning and scheduling across multi-functional work team and client contacts in accordance with established processes and procedures Deliver effective and efficient planning in line with business objectives and obligations. Review field service engineer’s existing schedule Enter client data into SalesForce/ServiceMax Ordering and tracking parts for onsite services Dispatch work orders as requested to field service engineers in EMSAR and client’s SalesForce/ServiceMax systems Coordinate scheduling of services provided by vendors and on-site team(s) Monitor electronic dashboards and take action as needed. Work with operations teams to ensure work is being completed within client required timeframe (SLA/contractual obligations) Work closely with field management and field service engineers to ensure calendars are full and accurate. Daily check-ins with assigned Technicians to ensure they have necessary work orders, contacts, travel arrangements, and parts Timely review and closure of work orders Performs additional duties as needed and/or assigned by supervisor/manager QualificationsWhat we’re looking for: General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI) General experience in SalesForce/ServiceMax or equivalent Outstanding interpersonal and written communication skills Proficient in Microsoft Office Suite (Outlook, Excel, Word, SharePoint, Teams) and other and cloud-based software Understanding of customer requirements and ability to assist with the coordination/interface with cross-functional teams AND High School Diploma or Equivalent 1-3 years’ call center and/or customer service experience OR Associates degree or higher and/or Trade School diploma 1+ years’ call center and/or customer service experience WORK ENVIRONMENT AND PHYSICAL DEMANDS Ability to sit, stand, bend, and reach for long periods for time exceeding 4 hours Our commitment to you: A great team environment Ability to work remotely Supportive leadership

Job DetailsJob Location: TN - Hendersonville - Hendersonville, TN 37075Position Type: Full TimeTravel Percentage: Road WarriorBiomedical Equipment Engineer I (BMEE I) About EMSAR Headquartered in Wilmington, OH, EMSAR is a fast-growing national field services company providing maintenance, repair, installation, and lifecycle support services to OEMs in the healthcare and life-science industries. Our customer-centric approach allows us to deliver tailored, high-quality solutions to both established global brands and emerging innovators. EMSAR’s service portfolio includes: On-site technical field support and equipment repair Bench repair and remanufacturing Equipment installation Technical training and education Position Overview EMSAR is seeking a Biomedical Equipment Engineer I (BMEE I) who is resourceful, self-motivated, and takes ownership of their assigned territory. Our engineers act as trusted technical experts and often serve as the primary point of contact between EMSAR and our customers. The ideal candidate enjoys learning new technologies and modalities and understands that successful service delivery requires preparation, attention to documentation, and strong follow-through. Key Responsibilities Perform and document preventive maintenance, troubleshooting, and repairs on general, specialized, and high-tech medical equipment and systems. Utilize diagnostic tools and test equipment to support electronic, pneumatic, hydraulic, and mechanical repairs. Troubleshoot and repair assigned equipment modalities independently while following established procedures. Read and interpret prints and schematics; repair and calibrate equipment to company specifications. Prioritize and triage service work orders to meet contractual service commitments. Operate PC hardware and Microsoft-based software for documentation and service management. Communicate effectively with internal teams and external customers. Submit accurate and timely service reports, time sheets, expense reports, and other required documentation. Work independently to manage service responsibilities and meet customer expectations. Travel occasionally to support nationwide service needs. Perform other duties and projects as assigned by management. QualificationsQualifications Education & Experience Associate degree in Electronics, or completion of DoD Biomedical Equipment Repair School, or equivalent technical experience. Minimum 3 year of experience repairing and maintaining medical equipment. Technical Knowledge Strong knowledge of electronic systems and equipment operation, maintenance, and repair. Experience troubleshooting, maintaining, and calibrating complex scientific or biomedical equipment. Ability to interpret wiring diagrams, schematics, and color-code conventions used in electronics. Ability to diagnose, repair, and test electronic and electromechanical systems. Additional Requirements Valid driver’s license in good standing and reliable transportation. Strong customer service, communication, and interpersonal skills. Ability to develop productive working relationships with customers and colleagues at all levels. Self-starter with strong organizational and problem-solving abilities. Work Environment & Physical Requirements Periods of sitting while documenting service work on a computer. Extended periods of standing and walking while servicing equipment. Frequent bending, squatting, stair climbing, kneeling, crouching, and reaching. Use of hands for handling small tools and equipment. Visual abilities including close vision, distance vision, color recognition, and depth perception. Ability to lift and carry up to 50 lbs and move up to 125 lbs with assistance. Our Commitment to You At EMSAR, we believe great people build great service. We offer: A collaborative and supportive team environment Competitive salary and benefits Comprehensive healthcare coverage Remote and field-based work flexibility Strong leadership and career growth opportunities

Role Description We are looking to add a team member who is passionate about making EMSAR’s world better. The Project Coordinator is responsible for solving practical problems and dealing with a variety of variables in situations for internal and external customers. This position could possibly be remote outside the Austin area. - Provide exceptional customer service to our internal and external customers by providing predictive and proactive action to support ongoing business needs. - Increasing ability to provide account direction and make informed decisions with guidance from manager. - Increasing ability to work independently. - Assist with tracking and measuring EMSAR performance in relation to contractual obligations and internal expectations. - Assist with ensuring risks and stakeholder views are managed, documented and initiatives are progressing. - Documenting, following up and following through on important actions and tasks as assigned. - Participate in Client “playbook” development and updates for Accounts and Service Offerings with the help and guidance from Senior Program Coordinator III. - As applicable, assist with field resource planning to support Client/Account needs. - Assist in quoting services or projects with existing assigned clients. - Additional responsibilities as requested by leadership. Qualifications - Excellent communicator who can clearly and precisely communicate leading questions, instructions, expectations via verbal and written methods to supported internal and external clients. - Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. - Proven ability in developing and maintaining effective internal and external relationships. - Personal drive to continually learn and apply new product, service and engagement techniques. - Act with empowerment and confidence to think innovatively and creatively to provide clients solutions and improve EMSAR processes. Requirements - Bachelor’s or Associate degree in business or related field preferred. - 1-3 years’ experience in a related field. - Proficiency with Microsoft Office Suite. - ServiceMax/Salesforce experience preferred. Company Description Headquartered in Wilmington, Ohio, EMSAR is a fast-growing national field services company providing maintenance, repair and installation services to OEMs in the Healthcare, Life-Science, Self-Service/Kiosk, and Security space. EMSAR’s customer-centric model enables us to customize and deliver the highest quality solutions to our blue-chip and emerging client base. - On-site technical field support, including maintenance & repair. - FDA field change orders (“recalls”). - Bench repair and remanufacturing. - Installation. - Call center. - Contract manufacturing and logistics. - FDA compliance and validation. - Project management. - Training and education.