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Headquartered in Wilmington, Ohio, EMSAR is a fast-growing national field services company providing maintenance, repair and installation services to OEMs in the Healthcare, Life-Science, Self-Service/Kiosk, and Security space. EMSAR’s customer-centric model enables us to customize and deliver the highest quality solutions to our blue-chip and emerging client base. On-site technical field support, including maintenance & repair. FDA field change orders (“recalls”). Bench repair and remanufacturing. Installation. Call center. Contract manufacturing and logistics. FDA compliance and validation. Project management. Training and education.
Project Coordinator I
Location
United States
Posted
69 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Project Coordinator I
EMSAR
Role Description We are looking to add a team member who is passionate about making EMSAR’s world better. The Project Coordinator is responsible for solving practical problems and dealing with a variety of variables in situations for internal and external customers. This position could possibly be remote outside the Austin area. - Provide exceptional customer service to our internal and external customers by providing predictive and proactive action to support ongoing business needs. - Increasing ability to provide account direction and make informed decisions with guidance from manager. - Increasing ability to work independently. - Assist with tracking and measuring EMSAR performance in relation to contractual obligations and internal expectations. - Assist with ensuring risks and stakeholder views are managed, documented and initiatives are progressing. - Documenting, following up and following through on important actions and tasks as assigned. - Participate in Client “playbook” development and updates for Accounts and Service Offerings with the help and guidance from Senior Program Coordinator III. - As applicable, assist with field resource planning to support Client/Account needs. - Assist in quoting services or projects with existing assigned clients. - Additional responsibilities as requested by leadership. Qualifications - Excellent communicator who can clearly and precisely communicate leading questions, instructions, expectations via verbal and written methods to supported internal and external clients. - Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. - Proven ability in developing and maintaining effective internal and external relationships. - Personal drive to continually learn and apply new product, service and engagement techniques. - Act with empowerment and confidence to think innovatively and creatively to provide clients solutions and improve EMSAR processes. Requirements - Bachelor’s or Associate degree in business or related field preferred. - 1-3 years’ experience in a related field. - Proficiency with Microsoft Office Suite. - ServiceMax/Salesforce experience preferred. Company Description Headquartered in Wilmington, Ohio, EMSAR is a fast-growing national field services company providing maintenance, repair and installation services to OEMs in the Healthcare, Life-Science, Self-Service/Kiosk, and Security space. EMSAR’s customer-centric model enables us to customize and deliver the highest quality solutions to our blue-chip and emerging client base. - On-site technical field support, including maintenance & repair. - FDA field change orders (“recalls”). - Bench repair and remanufacturing. - Installation. - Call center. - Contract manufacturing and logistics. - FDA compliance and validation. - Project management. - Training and education.
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