Job Closed
This listing is no longer active.
Headquartered in Wilmington, Ohio, EMSAR is a fast-growing national field services company providing maintenance, repair and installation services to OEMs in the Healthcare, Life-Science, Self-Service/Kiosk, and Security space. EMSAR’s customer-centric model enables us to customize and deliver the highest quality solutions to our blue-chip and emerging client base. On-site technical field support, including maintenance & repair. FDA field change orders (“recalls”). Bench repair and remanufacturing. Installation. Call center. Contract manufacturing and logistics. FDA compliance and validation. Project management. Training and education.
Account Service Coordinator I
Location
United States
Posted
14 days ago
Salary
0
Seniority
Mid Level
Job Description
Account Service Coordinator I
EMSAR
Role Description We are looking to add a team member who is passionate about making EMSAR’s world better. The Account Service Coordinator I thrives in an evolving, exciting environment. The successful candidate will be strategic, comfortable combining multiple sources of information, driven by efficiency, and maximizing available resources. Comfort with and adaptability to change are key for this role as a perfect schedule may have to change in a moment because a piece of equipment requires urgent repair. In service, adhering to customer SLA’s and KPI’s drive results, so an Account Service Coordinator I must positively contribute to their District’s pursuit of these metrics. Customer satisfaction is second nature to an Account Service Coordinator I. The ideal candidate will be adept at de-escalating tense situations and problem solving with a team. Other qualities necessary for this role are an appetite for learning, listening and questioning. What you’ll be up to: - Coordinate work planning and scheduling across multi-functional work team and client contacts in accordance with established processes and procedures - Determine requirements of new work orders - Receive work order information from Account Service Dispatcher - Review field service technicians and engineers existing schedules - Dispatch work orders as requested to technicians and field service engineers - Utilize map layers and skillsets to maximize technician routing - Utilize thresholds to maximize the number of billable hours in a day - Create technician schedules to minimize overtime and travel - Plan schedules 2-4 weeks out - Reorganize and change schedules to attend to urgent repair calls - Work with Supervisor to meet District KPIs and customer SLA’s - Coordinate scheduling of services provided by vendors and on-site team(s) - As requested, receive tracking and reports on completion of work - Work with operations teams to ensure work is being completed within client required timeframe (SLA / contractual obligations) - Follow standard workflow process and provide a weekly/monthly forecast of work orders - Demonstrate understanding of dispatch and field operations departments - Exercise judgement and analytical skills to identify, investigate and escalate incongruent findings - Perform additional duties as needed and/or assigned by supervisor/manager Qualifications - Associates Degree, Bachelors Preferred - 1-3 years logistics or transportation experience - 1-3 years scheduling and routing experience - General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI) - General experience in SalesForce/ServiceMax or equivalent - Understanding of variables that impact service delivery in a scientific environment - Outstanding interpersonal and written communication skills - Proficient in Microsoft Office Suite and other cloud-based software - Understanding of customer requirements and ability to assist with the coordination/interface with cross-functional teams - Bachelors Degree - 1 year logistics or transportation experience - 1 year scheduling and routing experience - General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI) - Platform experience in SalesForce/ServiceMax or equivalent - Understanding of variables that impact service delivery in a scientific environment - Outstanding interpersonal and written communication skills - Proficient in Microsoft Office Suite and other cloud-based software - Understanding of customer requirements and ability to assist with the coordination/interface with cross-functional teams - Customer Service - provide helpful, courteous, accessible, responsive and knowledgeable support to staff, clients, and others at all times - Problem Solving - Identifies potential issues, finds solutions by looking beyond the obvious, and applies effective methods for solving problems to support the business objectives - Strong interpersonal/communication skills - Detail oriented and demonstrate a high degree of accuracy when performing data entry Requirements - Ability to lift and carry 50 lbs. - Ability to sit, stand, bend, and reach for long periods for time exceeding 4 hours Benefits - A great team environment - Competitive salary - Healthcare benefits - Ability to work remotely - Supportive leadership
Related Guides
Related Job Pages
More Account Manager Jobs
Territory Manager – East France, Luxembourg, Wallonia
CooperCompaniesA leading global medical device company committed to advancing healthcare through CooperVision and CooperSurgical.
• Conduct sales visits and identify new business opportunities • Explain product benefits and support Key Opinion Leaders • Complete all product and clinical training and be able to train medical staff • Maintain accurate CRM records and submit weekly/monthly reports • Execute a sales plan to meet territory targets • Attend conferences and trade shows when required • Submit expenses and administrative documents on time • Travel frequently, including occasional overnight and international trips • Perform additional tasks assigned by management
Role Description Reporting to the Group CRO, The Group Head of Exposure Management is responsible for establishing and leading a centralised Exposure Management (EM) function, providing a single, authoritative view of underwriting exposure across the Group. This role is critical to ensuring that underwriting growth is supported by robust aggregation, visibility and control of tail and correlation risks. - Establish and lead the Group Exposure Management function, including defining the target operating model, governance and roadmap. - Build, lead and develop a high‑performing technical team. - Act as the central authority for underwriting exposure aggregation across the Group. - Maintain a consolidated, forward looking view of exposures across entities, geographies and perils. - Oversee key exposure metrics and stress scenarios. - Monitor concentrations and escalate risk appetite breaches. - Provide independent exposure and tail risk assessments for material transactions. - Quantify incremental portfolio, aggregation and correlation impacts. - Ensure appropriate data granularity and modelling standards pre-bind. - Deliver exposure reporting to senior management, CRO and Risk Committee. - Provide regulatory reporting and post event impact assessments. - Escalate material changes in exposure or risk profile. - Oversee application and calibration of exposure and catastrophe models (incl. external cat model vendors). - Define and enforce exposure data standards and model governance. - Ensure consistency of assumptions and methodologies across the Group. - Partner with Underwriting / AFG, M&A, Reserving, Capital Modelling and Reinsurance to inform risk based decisions. - Act as the primary exposure risk contact for executive management and the Board Risk Committee. - Provide clear, actionable insight to support strategy and portfolio steering. - Lead phased development of EM capabilities. - Embed exposure management into underwriting, M&A, reinsurance and capital decisions. - Drive continuous improvement in tools, processes and analytics. - Coach and develop team members in line with Enstar policies. - Take a continuous improvement approach, helping evolve processes, outputs and responsibilities over time in line with business needs and professional development. Qualifications - Significant experience (12+ years) in exposure management, catastrophe modelling within a (re)insurance environment. - Proven leadership experience, including building and managing high-performing technical teams. - Strong track record engaging senior stakeholders, including executives and boards. - Deep expertise in catastrophe modelling, exposure aggregation and tail risk analytics. - Strong knowledge of vendor models (e.g. RMS, AIR) and exposure data structures. - Strong quantitative and analytical skills, with ability to translate complex outputs into clear insights. - Ability to link exposure insights to underwriting, reinsurance and capital decisions. - Experience supporting transactions and portfolio construction. - Strong communicator across technical and non-technical audiences. - Confident providing independent challenge and escalation. - Ability to operate effectively across a global, matrixed organisation. - Pragmatic and delivery-focused, able to balance long-term build with immediate business needs. - Collaborative, with strong relationship-building skills across functions. - High level of ownership, accountability and professional judgement. Benefits - Best-in-class Medical, Dental, and Vision healthcare for single and family coverage. - Board-certified doctors and pediatricians available virtually 24/7 for urgent care. - Access to Health Savings Account (HSA) or Flexible Spending Account (FSA). - Access to Dependent Care FSA to cover daycare expenses. - Access to Employee Assistance Programs (EAP) for health and well-being. - Optional Pet & Home/Auto Insurance. - Wellness Reimbursement program (up to $600 annual reimbursement for wellness-related expenses, i.e., gym memberships, massage, etc.). - 401K retirement plan (company matches up to 6% of employee contribution). - One paid annual volunteer day.
Account Manager
Mondelēz InternationalWe’re a house of incredible brands providing people with the right snack, for the right moment, made the right way.
• Own and grow key convenience retail accounts - Build and execute customer-specific joint business plans that deliver sustainable, mutually beneficial growth • Drive execution - Expand core distribution, increase in-store display activation, and flawlessly execute innovation launches across all assigned outlets, leveraging the Convenience Customer Marketing Agreement • Build strategic partnerships - Develop deep, trust-based relationships with customers, distributor partners, and cross-functional internal teams to maximize collaborative impact • Champion in-store excellence - Oversee all activities critical to account success including new distribution gains, shopper marketing program development, merchandising, shelf management, and national sales program execution • Lead with insights - Use syndicated data, shopper insights, and category trends to identify opportunities and make data-driven recommendations that resonate with customers • Coordinate and communicate - Ensure a focused, aligned sales effort against key commercial priorities through clear communication and proactive coordination across stakeholders
Account Manager, Non-Endemic
DICK'S Sporting GoodsHeadquartered in Coraopolis, Pennsylvania, DICK’S Sporting Goods offers sports fans and enthusiasts a “big store” selection of name-brand sports equipment
• Responsible for Executing Media Plans for Vendors by Coordinating all Internal Processes from Pre-Sale to Activation through Post Launch. • Support the Partner Manager by regularly engaging with non-endemic brands and their agency partners to understand broader marketing objectives (e.g., awareness, consideration, acquisition) and how these translate into retail media strategies. • Navigate ambiguity and evolving client needs by proactively identifying opportunities, shaping strategic approaches, and driving implementation across internal (planning, media buying, measurement, creative, and monetization) and external teams to deliver effective campaigns. • Provide proactive, client-friendly communication to advertisers/agencies on campaign progress, translating retail media performance into insights aligned with non-endemic KPIs and expectations. • Manage campaign process end-to-end, including advertiser onboarding, asset collection, timeline management, and adherence to workflows and approval processes.



