Employmate

Role Description Join our client's team as a Customer Service and Support representative, where you will play a crucial role in ensuring customer satisfaction and enhancing their overall experience with our luxury furniture brand. This position offers the opportunity to engage with customers, address their inquiries and contribute to a seamless service delivery process. Key Responsibilities - Handling inbound calls professionally and efficiently. - Responding to customer inquiries and resolving issues via email communication. - Completing daily administrative tasks to support customer service operations. - Assisting customers with product information, orders and after-sales service. - Ensuring a high level of customer satisfaction through effective problem-solving. - Collaborating with team members to optimize customer experience processes. - Maintaining accurate records of customer interactions and transactions. - Adhering to company policies and procedures to uphold service standards. Qualifications - Minimum of +2 years of experience in a customer service role. - Fluency in English with excellent verbal and written communication skills. - Ability to handle phone calls professionally and efficiently. - Strong email etiquette and proficiency in written correspondence. - Customer-centric mindset with a focus on problem-solving and empathy. - Attention to detail and ability to multitask in a fast-paced environment. Requirements - Location: South Africa (Fully remote) - Type: Long Term - Contractor - Hours: Monday to Friday (1am - 9am SAST) - Salary: R14 000 - R17 000 per month (Based on Experience) - Reporting to: Director Company Description Our client operates in the luxury furniture industry, offering exquisite pieces that elevate living spaces with elegance and style. With a focus on quality craftsmanship and impeccable design, the company prides itself on providing exceptional products and services to its discerning clientele.

Role Description We’re looking for someone who understands how strategy, creative, targeting, data and execution work together to drive commercial outcomes. A true performance operator. This role is primarily centred around Social Ads performance. But the person we’re looking for sees the broader system and contributes to it. Qualifications - Paid social performance - you can own it end to end. - Creative instinct - you understand performance creative. - Broader performance thinking: you can see beyond a channel. - Operator mindset: you are driven to improve systems and performance. Requirements - Own paid social performance across a portfolio of clients. - Work directly with the Social Ads Manager and Digital Marketing Manager. - Deliver creative, messaging, campaign strategy, execution and performance optimisation. - Contribute to performance oversight across Google Ads and SEO/AIO. - Work across ecommerce, lead generation and growth-focused brands. - Strong hands-on Social Ads experience across Meta and related platforms. - Demonstrated ability to improve performance through structured data analysis, testing and optimisation – ecommerce capability is important. - Strong commercial understanding - CPA, ROAS, margins, contribution and growth levers matter here. - Confidence in creative execution. - Working knowledge of Google Ads and SEO/AIO performance principles. - Strong analytical thinking and optimisation mindset. - Demonstrated use of AI tools to improve workflow efficiency and performance outcomes. Benefits - Fully remote work opportunity. - Long-term contractor position. - Competitive salary range of R40 000 to R46 000 per month - negotiable based on experience. - Flexible working hours: Monday to Friday (01:30 am - 09:30 am SAST).

Role Description As a Client Success Manager, you will support high value clients throughout their property coaching journey, helping them stay engaged, accountable and progressing toward real property deals. This is a relationship driven and performance focused role where success is measured by client engagement and momentum. The ideal candidate will have strong communication skills, high emotional intelligence and the ability to build trusted relationships with clients. Experience in sales, customer success, account management or relationship management will be highly regarded. We are looking for someone proactive, people focused and eager to learn rather than someone with extensive property experience. Key Responsibilities - Client Onboarding and Activation - Conduct welcome and onboarding calls with new members - Run structured 45 minute Zoom onboarding sessions - Guide members through the platform and confirm next steps - Review member profiles, goals and strategy recommendations before calls - Help members establish weekly commitments and onboarding milestones - Relationship Management and Engagement - Build strong client relationships through proactive communication - Monitor engagement and identify members at risk of disengaging - Follow up via phone, SMS and email when members fall behind - Encourage action, maintain momentum and hold members accountable - Handle objections with confidence, empathy and professionalism - Client Support and Guidance - Respond to client queries promptly and professionally - Support members from onboarding through to deal readiness - Assist with basic feasibility checks and deal understanding - Adapt communication styles to different personality types - Escalate complex finance, strategy or technical queries when required - CRM and Reporting - Maintain accurate CRM notes and client progress updates - Track onboarding, engagement and member activity - Provide leadership with visibility across client progress and performance - Follow internal processes and workflows consistently Qualifications - Previous experience in client success, relationship management, account management, sales or customer onboarding - Exceptional spoken and written English communication skills - Confident, professional and engaging presence on Zoom calls - Strong people skills with the ability to build rapport quickly - Ability to ask thoughtful questions and guide conversations effectively - Comfortable holding clients accountable to agreed actions - High emotional intelligence and strong listening skills - Strong attention to detail and process follow through - Proactive mindset with the ability to identify issues before they escalate - Ability to work Australian business hours consistently - Comfortable using CRM systems and digital platforms - Experience working with high value or high touch clients - Exposure to property, real estate, coaching or investment industries - Experience using GoHighLevel or similar CRM systems - Understanding of personality or behavioural assessment frameworks - Interest in AI powered platforms and technology enabled businesses Benefits - Fully remote role within a fast growing Australian business - Long term career growth opportunities - Collaborative and supportive team environment - Performance focused culture with direct exposure to leadership - Opportunity to work within an innovative AI and property education business - Ongoing professional development and training - Flexible and modern online working environment

Role Description Our client is seeking a results-driven Business Development Representative (BDR) to join their team remotely from South Africa. The role involves managing and nurturing leads, guiding prospective clients through the sales funnel, and showcasing how their solutions can drive business growth in international markets. Key Responsibilities - Actively manage and nurture a consistent pipeline of leads. - Qualify inbound enquiries and outbound prospects against the ideal customer profile. - Engage with potential clients through various channels like calls, emails, and LinkedIn. - Identify key business challenges and articulate solutions effectively. - Maintain accurate records within the CRM system for a seamless sales process. - Work closely with the senior team to ensure a smooth client onboarding process. - Conduct discovery and qualification calls with prospects. - Monitor personal KPIs and report on activity volume and conversion rates. Qualifications - Minimum of 3-4 years' experience in B2B sales or business development. - Demonstrated success in cold calling and running structured sales cadences. - Proven track record of meeting or exceeding revenue targets. - Excellent communication skills with a neutral, professional accent. - Strong commercial acumen and CRM proficiency. - Ability to work independently in a fast-paced, remote environment. Requirements - Location: South Africa (Fully remote) - Type: Long Term - Contractor - Hours: Monday to Friday (1am - 9am SAST) - Reporting to: Director Company Description Our client is a Sydney-based digital marketing and technology agency, specializing in elevating brands through intelligent automation, engaging design, and data-driven campaigns. As a HubSpot Platinum Partner, Meta Business Partner, and Google Partner, they offer a range of services from HubSpot implementation to tailored AI solutions.

Role Title: Accounts Payable Officer Location: South Africa (Fully remote) Type: Long Term - Contractor Hours: Monday to Friday ( 4am - 12pm SAST) Salary: R19 000 to R29 000 per month - Negotiable based on experience Reporting to: Director About the Company Our client operates within the dynamic hospitality group industry, striving for excellence in service and innovation. Role Overview Join our client's team as an Accounts Payable Officer and play a crucial role in supporting various departments, ensuring accurate financial transactions and fostering strong relationships. Key Responsibilities • Provide support to HR, accounts, and marketing departments. • Accurately process a high volume of invoices with correct coding and approvals. • Enter accounts into the system using the companies software stack (Bepoz/XERO). • Maintain high data accuracy in accounts payable entries and general ledger coding. • Ensure invoice pricing compliance with the companies Book. • Perform end-of-month reconciliations promptly and accurately. • Liaise with suppliers and internal stakeholders to resolve payment discrepancies. • Process employee expense claims in line with company policy. • Assist in preparing accounts payable reports and suggest process improvements.