EmployMate

Role Description This is a full-cycle B2B business development role suited to an experienced Business Development Manager, Account Executive or commercially focused Account Manager who has successfully sold into Australian, UK or US markets. - Own the complete B2B sales cycle from initial prospecting through to closed business. - Conduct approximately 30–50 outbound calls per day to Australian businesses. - Prospect targeted franchise groups and business owners using company-provided lead lists. - Navigate gatekeepers and engage directly with key decision-makers. - Build rapport quickly through professional, consultative conversations. - Identify client needs and present suitable payment and merchant service solutions. - Prepare and explain commercial proposals and pricing. - Guide customers through the application process from start to finish. - Maintain consistent follow-up and progress every opportunity. - Accurately manage all activities, opportunities and next steps within the CRM. - Maintain a healthy sales pipeline and consistently achieve individual sales targets. - Work independently while collaborating effectively with the wider sales and leadership team. - Deliver an exceptional customer experience throughout the sales journey. Qualifications - Minimum three years' experience in B2B sales or business development. - Minimum two years' experience managing a complete sales cycle from prospecting through to closing. - Essential experience selling into Australian, UK or US markets. - Proven ability to independently generate opportunities, manage a pipeline and consistently close new business. - Strong experience using CRM systems to manage sales activity and pipeline. - Experience with Zoho CRM is advantageous but not essential. - Comfortable completing high-volume outbound activity of approximately 30–50 calls per day. - Excellent pipeline management, organisation and follow-up discipline. - Outstanding verbal and written English communication skills. - Strong emotional intelligence with the ability to build trust and credibility quickly. - Professional, consultative communication style without sounding scripted or overly sales-focused. - Strong objection handling, negotiation and closing skills. - Self-motivated, highly organised and comfortable working autonomously in a remote environment. - Reliable internet connection and professional home office setup. Benefits - Fully remote position. - Negotiable base salary based on experience. - Uncapped commission structure with OTE of R50,000+ per month. - Proven sales process, training and ongoing support. - Company-provided lead lists, targeted campaigns and marketing collateral. - High level of autonomy and ownership over your sales pipeline. - Strong leadership and career progression opportunities.

• Handle inbound calls by either forwarding relevant calls or addressing inquiries directly. • Manage inbound social media communications to ensure timely responses and customer satisfaction. • Utilize the company's booking system as needed to assist customers with reservations and inquiries. • Send follow-up text messages during or after phone calls to provide additional information or confirm details. • Deliver exceptional customer service over the phone, demonstrating empathy and professionalism at all times. • Resolve customer issues efficiently and effectively, aiming for first-call resolution whenever possible. • Maintain accurate records of customer interactions and transactions for future reference. • Collaborate with team members to ensure a seamless customer experience across all touch points.

Role Description The Executive Sales Assistant is a key support role responsible for helping drive sales growth, managing customer relationships, and keeping the Managing Director organised and focused on high-value opportunities. This role combines appointment setting, sales administration, customer communication, proposal management, and market research to deliver exceptional customer experiences and support business development. We are looking for a proactive, organised, and positive team player who enjoys building relationships, thrives in a fast-paced environment, and is passionate about helping customers bring their branding ideas to life while contributing to the continued growth. Appointment Setting - Schedule and manage all meetings with existing customers and new prospects, ensuring the Managing Director's appointment days (Tuesday and Friday only) are consistently filled with high-value opportunities. - Plan 1–2 days per week of local customer meetings across Brisbane, the Sunshine Coast and the Gold Coast, prioritising key accounts and strategic prospects. - Coordinate quarterly interstate trips to Sydney, Melbourne and Adelaide, organising travel logistics, mapping out customer routes, and ensuring all face-to-face meetings are planned at least two weeks in advance for maximum efficiency and impact. - Manage the Managing Director's calendar and inbox, triaging communications, prioritising commitments and keeping him organised, prepared and on task across all meeting, travel and operational responsibilities. Business Development & Customer Engagement - Proactively identify and engage new business opportunities through outbound calls, emails and customer outreach, while maintaining regular contact with existing customers to uncover new opportunities and strengthen relationships. - Conduct structured outbound prospecting calls to qualify leads, gather key information, understand customer requirements, and assess sales opportunities, ensuring the Managing Director is focused on well-qualified prospects with strong potential for conversion. - Maintain quarterly check-ins with key customers to support relationship management, uncover new opportunities and ensure ongoing satisfaction. - Contact customers after despatch to collect feedback, testimonials and product photos for future marketing campaigns, ensuring every customer feels supported throughout their entire journey with the business. Market Research & Networking - Stay informed and actively connect with customers and prospects through LinkedIn, Instagram and Facebook to maintain visibility, monitor industry activity and nurture relationships. - Research and analyse market trends, customer insights and competitor activity across the hospitality, food & beverage and events industries - sectors rich with opportunities for the business. - Identify potential customers, decision-makers and industry contacts, then plan how best to engage them to drive brand growth and new business. - Support the business strategic focus on the Brisbane Olympic Games by building strong networks with sporting bodies, event managers and organisations involved in Olympic-related events, ensuring the company is well-positioned as a preferred supplier. - Identify relevant industry tradeshows, events and networking opportunities, providing insights that strengthen sales strategy and contribute to long-term business growth. Inbound Quote & Proposal Management - Handle all inbound phone calls professionally, responding to enquiries promptly and directing calls to the appropriate team member when required. - Prepare clear, precise quotes and proposals based on customer requirements. - Ensure all specifications, pricing, terms and conditions are correct before sending to the customer. - Provide proposals within required timeframes to keep momentum and support fast decision-making. - Actively manage all CRM tasks throughout the entire proposal journey, including phone and email follow-ups, proposal extensions, opportunity closure and conversion tracking. Qualifications - A minimum of 3 years' experience in sales administration or customer service is essential for this role. Key Performance Indicators - Schedule 5–7 qualified sales appointments per week, delivered across 2 days per week. - Minimum 20 proactive outbound calls per week to new opportunities and existing customers. - Secure testimonials and/or product photos from a minimum of 1–2 customers per month. - Deliver at least 1 market, competitor, or customer insight per team meeting.

Role Description Join our client's team as a Customer Service and Support representative, where you will play a crucial role in ensuring customer satisfaction and enhancing their overall experience with our luxury furniture brand. This position offers the opportunity to engage with customers, address their inquiries, and contribute to a seamless service delivery process. Key Responsibilities - Handling inbound calls professionally and efficiently. - Responding to customer inquiries and resolving issues via email communication. - Completing daily administrative tasks to support customer service operations. - Assisting customers with product information, orders, and after-sales service. - Ensuring a high level of customer satisfaction through effective problem-solving. - Collaborating with team members to optimize customer experience processes. - Maintaining accurate records of customer interactions and transactions. - Adhering to company policies and procedures to uphold service standards. Qualifications - Minimum of two years of experience in a customer service role. - Fluency in English with excellent verbal and written communication skills. - Ability to handle phone calls professionally and efficiently. - Strong email etiquette and proficiency in written correspondence. - Customer-centric mindset with a focus on problem-solving and empathy. - Attention to detail and ability to multitask in a fast-paced environment. Benefits - Fully remote or flexible hybrid work arrangements. - Flexible working hours to accommodate personal schedules. - Performance-based bonuses to recognize and reward your contributions. - Professional development opportunities for continuous growth and learning. - Collaborative online team environment fostering teamwork and support. - Regular virtual team-building activities to promote engagement and connection. - Supportive leadership with clear communication channels for guidance and feedback. - Opportunities for career growth and advancement.

Role Description As an Appointment Booker specialising in warm leads (no cold calling), you will play a pivotal role in managing inbound calls, conducting scheduled appointments, and engaging with prospects to secure final presentation calls. This position offers a unique opportunity to work with pre-qualified leads in a supportive and remote-friendly environment. Key Responsibilities - Handle inbound calls from respondents who have opted into the campaign - Conduct scheduled appointments already booked into your diary - Deliver short presentations to book prospects into final presentation calls - Engage in warm outbound calling on the opted-in database (no cold calling) - Follow up promptly with prospects who missed or rescheduled appointments - Maintain accurate updates in the diary and database after every call - Achieve daily call activity and weekly booking targets Qualifications - Proven experience in outbound telemarketing - Background in B2C sales or phone-based roles - Highly motivated by targets and commission, bringing energy to every call - Open to coaching, quick to apply feedback, and follows established processes - Reliable, self-managed, and able to work consistently during early-morning shifts - Clear, confident phone manner with strong spoken English skills Requirements - Fully Remote Role (South Africa-based) - Hours: 3am - 11am SAST - Salary: R18 000 per month with commission structure - Role Type: Contractor Benefits - Base pay plus commission structure - Work with warm, opted-in leads; appointments largely pre-booked into your diary - Comprehensive training and continuous coaching provided - Long-term remote role supporting an established Australian campaign

Role Description Join our client's team as a Customer Service and Support representative, where you will play a crucial role in ensuring customer satisfaction and enhancing their overall experience with our luxury furniture brand. This position offers the opportunity to engage with customers, address their inquiries and contribute to a seamless service delivery process. Key Responsibilities - Handling inbound calls professionally and efficiently. - Responding to customer inquiries and resolving issues via email communication. - Completing daily administrative tasks to support customer service operations. - Assisting customers with product information, orders and after-sales service. - Ensuring a high level of customer satisfaction through effective problem-solving. - Collaborating with team members to optimize customer experience processes. - Maintaining accurate records of customer interactions and transactions. - Adhering to company policies and procedures to uphold service standards. Qualifications - Minimum of +2 years of experience in a customer service role. - Fluency in English with excellent verbal and written communication skills. - Ability to handle phone calls professionally and efficiently. - Strong email etiquette and proficiency in written correspondence. - Customer-centric mindset with a focus on problem-solving and empathy. - Attention to detail and ability to multitask in a fast-paced environment. Requirements - Location: South Africa (Fully remote) - Type: Long Term - Contractor - Hours: Monday to Friday (1am - 9am SAST) - Salary: R14 000 - R17 000 per month (Based on Experience) - Reporting to: Director Company Description Our client operates in the luxury furniture industry, offering exquisite pieces that elevate living spaces with elegance and style. With a focus on quality craftsmanship and impeccable design, the company prides itself on providing exceptional products and services to its discerning clientele.

Role Description We’re looking for someone who understands how strategy, creative, targeting, data and execution work together to drive commercial outcomes. A true performance operator. This role is primarily centred around Social Ads performance. But the person we’re looking for sees the broader system and contributes to it. Qualifications - Paid social performance - you can own it end to end. - Creative instinct - you understand performance creative. - Broader performance thinking: you can see beyond a channel. - Operator mindset: you are driven to improve systems and performance. Requirements - Own paid social performance across a portfolio of clients. - Work directly with the Social Ads Manager and Digital Marketing Manager. - Deliver creative, messaging, campaign strategy, execution and performance optimisation. - Contribute to performance oversight across Google Ads and SEO/AIO. - Work across ecommerce, lead generation and growth-focused brands. - Strong hands-on Social Ads experience across Meta and related platforms. - Demonstrated ability to improve performance through structured data analysis, testing and optimisation – ecommerce capability is important. - Strong commercial understanding - CPA, ROAS, margins, contribution and growth levers matter here. - Confidence in creative execution. - Working knowledge of Google Ads and SEO/AIO performance principles. - Strong analytical thinking and optimisation mindset. - Demonstrated use of AI tools to improve workflow efficiency and performance outcomes. Benefits - Fully remote work opportunity. - Long-term contractor position. - Competitive salary range of R40 000 to R46 000 per month - negotiable based on experience. - Flexible working hours: Monday to Friday (01:30 am - 09:30 am SAST).

Role Description As a Client Success Manager, you will support high value clients throughout their property coaching journey, helping them stay engaged, accountable and progressing toward real property deals. This is a relationship driven and performance focused role where success is measured by client engagement and momentum. The ideal candidate will have strong communication skills, high emotional intelligence and the ability to build trusted relationships with clients. Experience in sales, customer success, account management or relationship management will be highly regarded. We are looking for someone proactive, people focused and eager to learn rather than someone with extensive property experience. Key Responsibilities - Client Onboarding and Activation - Conduct welcome and onboarding calls with new members - Run structured 45 minute Zoom onboarding sessions - Guide members through the platform and confirm next steps - Review member profiles, goals and strategy recommendations before calls - Help members establish weekly commitments and onboarding milestones - Relationship Management and Engagement - Build strong client relationships through proactive communication - Monitor engagement and identify members at risk of disengaging - Follow up via phone, SMS and email when members fall behind - Encourage action, maintain momentum and hold members accountable - Handle objections with confidence, empathy and professionalism - Client Support and Guidance - Respond to client queries promptly and professionally - Support members from onboarding through to deal readiness - Assist with basic feasibility checks and deal understanding - Adapt communication styles to different personality types - Escalate complex finance, strategy or technical queries when required - CRM and Reporting - Maintain accurate CRM notes and client progress updates - Track onboarding, engagement and member activity - Provide leadership with visibility across client progress and performance - Follow internal processes and workflows consistently Qualifications - Previous experience in client success, relationship management, account management, sales or customer onboarding - Exceptional spoken and written English communication skills - Confident, professional and engaging presence on Zoom calls - Strong people skills with the ability to build rapport quickly - Ability to ask thoughtful questions and guide conversations effectively - Comfortable holding clients accountable to agreed actions - High emotional intelligence and strong listening skills - Strong attention to detail and process follow through - Proactive mindset with the ability to identify issues before they escalate - Ability to work Australian business hours consistently - Comfortable using CRM systems and digital platforms - Experience working with high value or high touch clients - Exposure to property, real estate, coaching or investment industries - Experience using GoHighLevel or similar CRM systems - Understanding of personality or behavioural assessment frameworks - Interest in AI powered platforms and technology enabled businesses Benefits - Fully remote role within a fast growing Australian business - Long term career growth opportunities - Collaborative and supportive team environment - Performance focused culture with direct exposure to leadership - Opportunity to work within an innovative AI and property education business - Ongoing professional development and training - Flexible and modern online working environment

Role Description Our client is seeking a results-driven Business Development Representative (BDR) to join their team remotely from South Africa. The role involves managing and nurturing leads, guiding prospective clients through the sales funnel, and showcasing how their solutions can drive business growth in international markets. Key Responsibilities - Actively manage and nurture a consistent pipeline of leads. - Qualify inbound enquiries and outbound prospects against the ideal customer profile. - Engage with potential clients through various channels like calls, emails, and LinkedIn. - Identify key business challenges and articulate solutions effectively. - Maintain accurate records within the CRM system for a seamless sales process. - Work closely with the senior team to ensure a smooth client onboarding process. - Conduct discovery and qualification calls with prospects. - Monitor personal KPIs and report on activity volume and conversion rates. Qualifications - Minimum of 3-4 years' experience in B2B sales or business development. - Demonstrated success in cold calling and running structured sales cadences. - Proven track record of meeting or exceeding revenue targets. - Excellent communication skills with a neutral, professional accent. - Strong commercial acumen and CRM proficiency. - Ability to work independently in a fast-paced, remote environment. Requirements - Location: South Africa (Fully remote) - Type: Long Term - Contractor - Hours: Monday to Friday (1am - 9am SAST) - Reporting to: Director Company Description Our client is a Sydney-based digital marketing and technology agency, specializing in elevating brands through intelligent automation, engaging design, and data-driven campaigns. As a HubSpot Platinum Partner, Meta Business Partner, and Google Partner, they offer a range of services from HubSpot implementation to tailored AI solutions.

Role Title: Accounts Payable Officer Location: South Africa (Fully remote) Type: Long Term - Contractor Hours: Monday to Friday ( 4am - 12pm SAST) Salary: R19 000 to R29 000 per month - Negotiable based on experience Reporting to: Director About the Company Our client operates within the dynamic hospitality group industry, striving for excellence in service and innovation. Role Overview Join our client's team as an Accounts Payable Officer and play a crucial role in supporting various departments, ensuring accurate financial transactions and fostering strong relationships. Key Responsibilities • Provide support to HR, accounts, and marketing departments. • Accurately process a high volume of invoices with correct coding and approvals. • Enter accounts into the system using the companies software stack (Bepoz/XERO). • Maintain high data accuracy in accounts payable entries and general ledger coding. • Ensure invoice pricing compliance with the companies Book. • Perform end-of-month reconciliations promptly and accurately. • Liaise with suppliers and internal stakeholders to resolve payment discrepancies. • Process employee expense claims in line with company policy. • Assist in preparing accounts payable reports and suggest process improvements.