• Own ongoing competitive monitoring across product launches, pricing changes, messaging shifts, and sales motions. Build AI-assisted workflows to aggregate signals from websites, changelogs, reviews, analyst commentary, and market conversations. • Distill findings into sharp, opinionated insights that clarify implications for our positioning and sales strategy. Maintain and continuously evolve battlecards and competitive briefs that reflect current market dynamics. Identify emerging patterns and share insights and recommendations to product and revenue leadership. • Partner closely with sales to translate positioning into practical talk tracks and objection-handling frameworks. Create and iterate on battlecards, differentiation frameworks, and competitive guides that improve how we compete throughout the entire sales cycle. • Participate in deal reviews to understand how competitive dynamics unfold in real conversations. Train reps on how to use competitive materials effectively, and continuously refine enablement assets based on field feedback. • Design repeatable AI-assisted research workflows to track and analyze competitive signals. Experiment with automation, agents, and prompt systems to improve the quality and speed of insight generation. • Establish clear standards for when to rely on AI outputs and when to apply human judgment. Continuously improve research systems to increase signal quality and reduce noise. • Translate competitive insight into concise, compelling messaging. Help sharpen differentiation narratives that sales can confidently deliver in high-stakes conversations. • Track adoption and effectiveness of competitive materials across the sales organization. Gather feedback from reps and leadership to assess clarity, usability, and deal impact. • Refine content and workflows based on measurable influence on positioning confidence, objection handling, and win rates. • Over time, expand scope into partner marketing initiatives, helping shape co-marketing narratives and enablement with strategic ecosystem partners.

• Improve sales productivity, effectiveness, and revenue performance by equipping customer-facing teams with training, tools, content, methodologies, and coaching. • Own and continuously improve the sales onboarding program for new hires across sales roles. • Design and deliver product, industry, competitive, sales methodology, and skills-based training programs. • Develop blended learning experiences utilizing e-learning, virtual instructor-led training, certifications, and self-paced learning resources. • Create onboarding programs for sales leaders and managers to reinforce learning and accelerate effectiveness. • Build and manage ongoing development programs focused on sales skills, prospecting, discovery, negotiation, presentation skills, and pipeline management. • Facilitate workshops, role-playing sessions, call reviews, and structured coaching activities. • Reinforce sales methodologies, including MEDDPICC, throughout the sales process. • Develop and maintain sales playbooks aligned to sales stages, buyer journeys, and customer use cases. • Partner with sales leadership to identify skill gaps and create targeted development plans.

• Develop and lead the company's sales training and enablement strategy in alignment with commercial objectives and growth priorities • Design and maintain a comprehensive enablement roadmap encompassing onboarding, product training, clinical education, selling skills, and leadership development • Establish standards, governance, certification programs, and reinforcement processes for customer-facing teams • Lead annual and quarterly enablement planning to support product launches, market developments, strategic initiatives, and organizational growth • Ensure training content reflects company messaging, product positioning, regulatory requirements, and customer engagement best practices • Create, curate, and oversee high-quality training programs for onboarding, product launches, competitive intelligence, and ongoing development • Deliver training through live workshops, virtual learning, field coaching, self-paced programs, and reinforcement activities • Partner with subject matter experts to translate clinical, technical, market, and operational content into practical learning experiences • Continuously evaluate training effectiveness and update curriculum based on field feedback, business needs, and performance data • Drive consistency in learning experiences across all commercial functions • Develop sales playbooks, messaging frameworks, job aids, competitive tools, and readiness resources that improve field execution • Build coaching frameworks and manager enablement programs that support behavior change and performance improvement • Partner with sales leadership to identify skill gaps, improve ramp times, and enhance field effectiveness • Prepare teams for product launches, strategic initiatives, campaigns, and evolving customer needs • Support adoption and optimization of CRM systems, learning platforms, content management tools, and other enablement technologies • Collaborate closely with Sales, Marketing, Product Management, Clinical Affairs, Commercial Operations, and Human Resources • Ensure messaging consistency and alignment across training, campaigns, product launches, and customer engagement activities • Communicate training priorities, progress, outcomes, and recommendations to senior leadership • Foster a culture of continuous learning, accountability, and commercial excellence throughout the organization • Serve as a trusted advisor to commercial leaders on capability development and field readiness strategies • Define and monitor key enablement metrics, including onboarding effectiveness, certification completion, time-to-productivity, training adoption, and field performance impact • Analyze sales performance trends, stakeholder feedback, and training outcomes to identify opportunities for improvement • Implement scalable enablement processes, systems, and documentation that support organizational growth • Demonstrate the business impact of training investments through measurable performance improvements • Ensure all enablement activities are executed with professionalism, quality, compliance awareness, and a focus on patient and customer outcomes.

Role Description Blue Yonder is seeking a high-impact Director, Sales Operations Business Partner to support and operationalize our Global Sales Operations partnership across Professional Services Sales and Renewal Partners. Reporting to the Corporate Vice President, Global Sales Operations, this U.S.-based leader will play a critical role in enabling Services Sales Leaders through consistent operations, structured insights, and scalable processes that support revenue execution. This role focuses on driving operational consistency, strengthening business rhythms, and supporting data-driven decision-making across key revenue motions. You will partner closely with Sales, Finance, Delivery, and the Sales Strategy & Transformation team to improve process efficiency, forecasting discipline, and overall sales performance. The ideal candidate is a strong operator and collaborative business partner with experience supporting sales organizations in complex environments and translating data into actionable insights. Scope & Impact - Supporting operational consistency across teams, processes, and reporting - Contributing to forecasting accuracy, planning processes, and sales execution discipline - Partnering with cross-functional stakeholders to align on priorities and improve ways of working - Delivering insights and analytics that enable informed decision-making What You’ll Do - Lead and Support the Business Partner Function - Manage and develop a team of Sales Operations Business Partners aligned to Services and Renewals - Help implement a consistent operating model that drives clarity and efficiency across supported teams - Support definition of priorities, deliverables, and service expectations for the BP team - Business Partnership & Insights - Partner with Sales leaders to provide data-driven insights that support revenue and operational performance - Support forecasting, pipeline review, and business review processes (e.g., QBRs, monthly reviews) - Deliver reporting and analysis that helps teams identify risks and opportunities - Operational Execution Across the Revenue Lifecycle - Support forecasting, pipeline tracking, segmentation, and basic coverage planning processes - Partner cross-functionally with Finance, Delivery, Marketing, and Product to improve coordination across the revenue lifecycle - Ensure consistent reporting, data hygiene, and KPI tracking - Continuous Improvement - Support initiatives led by Sales Strategy & Transformation to enhance processes, tools, and systems - Identify opportunities to simplify workflows and improve operational efficiency - Contribute to building a culture of operational discipline and continuous improvement Qualifications - 8–10 years of experience in Sales Operations, Revenue Operations, or Business Operations within enterprise SaaS/software - 3–5 years of experience leading teams or projects in a cross-functional environment - Strong understanding of forecasting, pipeline management, and sales reporting - Experience working in matrixed, global organizations - Ability to partner effectively with Sales, Finance, Delivery, Marketing, and Product teams - Strong analytical and problem-solving skills with the ability to translate data into insights - Solid program management and execution skills - Effective communication and stakeholder management capabilities - Proficiency in Salesforce and reporting/analytics tools - Detail-oriented with the ability to balance execution and broader business objectives Benefits - Comprehensive Medical, Dental and Vision - 401K with Matching - Flexible Time Off - Corporate Fitness Program - A variety of voluntary benefits such as Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more