Embrace Software Inc.

Role Description This is a remote position. We are looking for a practical, business-minded Legal Counsel to support day-to-day commercial contracts, corporate governance, M&A integration, and legal risk management across Embrace and its subsidiaries. This is a hands-on role: until the company reaches its next stage and the team expands, the Legal Counsel should expect to handle related administrative coordination, including document intake, tracking, follow-up, and records organization. - Provide practical legal support for commercial contracts and business matters across multiple subsidiaries. - Help business teams identify and manage legal, operational, financial, and compliance risks. - Coordinate with outside counsel for specialized matters, including employment, IP, privacy, litigation, and complex M&A issues. - Use technology, including AI-enabled tools, to improve contract review, document management, and workflow efficiency. Key Responsibilities - Commercial Contracts - Review, draft, revise, and negotiate SaaS, software license, professional services, NDA, reseller/channel, vendor, amendment, and renewal agreements. - Identify key legal and business risks, including liability caps, indemnities, data/security obligations, IP, payment terms, termination, assignment, and governing law. - Advise business, finance, sales, procurement, and operations teams on contract positions and practical fallback language. - Maintain and improve standard contract templates, clause language, approval rules, and contract review playbooks. - Corporate Governance and Entity Management - Support corporate governance and entity management for Embrace and its subsidiaries. - Prepare and maintain resolutions, consents, officer/director records, organizational documents, and corporate records. - Coordinate annual filings, business registrations, entity qualifications, and other corporate compliance matters. - Work with internal teams and outside counsel to maintain accurate subsidiary records across jurisdictions. - M&A and Integration Support - Support acquisitions and strategic transactions through legal due diligence, document review, contract summaries, and issue tracking. - Review target company contracts for assignment, change-of-control, consent, termination, exclusivity, liability, IP, and compliance issues. - Support post-closing integration, including contract assignments, entity updates, IP records, and governance cleanup. - Coordinate with finance, operations, HR, executive leadership, and outside counsel during diligence and integration. - IP, Insurance, and Risk Management - Coordinate with outside IP counsel on trademark, copyright, domain, assignment, renewal, and maintenance matters. - Maintain internal IP records, including registrations, applications, licenses, assignments, and ownership changes. - Support annual insurance renewals and review customer/vendor insurance requirements with finance, brokers, and business teams. - Advise on contract risk allocation, including indemnity, limitation of liability, insurance obligations, and related provisions. - HR, Compliance, and Special Projects - Support HR and management on employment-related documentation and risk-management matters, with outside employment counsel for higher-risk issues. - Review confidentiality, contractor, and other standard employment-related agreements as needed. - Support RFPs, RFIs, procurement questionnaires, customer compliance requests, and regulatory response activities. - Research legal, regulatory, operational, and compliance issues and provide practical business-oriented recommendations. - AI-Enabled Contract and Document Management - Use AI-enabled tools, including a group-wide contract/document management system currently under evaluation, to improve efficiency and consistency. - Help organize, classify, and manage contract documents submitted by business operations, finance, HR, sales/procurement, and other departments. - Use AI-assisted review outputs responsibly, validating key legal conclusions before relying on them or sharing them externally. - Help develop practical workflows for contract intake, review, approval, storage, search, and renewal tracking across the group. Qualifications - Qualified lawyer in good standing in a Canadian province. - Approximately 3–5 years of relevant legal experience. - Experience reviewing, drafting, and negotiating commercial contracts. - Strong understanding of SaaS, software, technology, or commercial services agreements. - Practical business judgment and ability to balance legal risk with commercial priorities. - Strong written and verbal communication skills, with ability to explain legal risks in plain English. - Highly organized and comfortable managing multiple matters across multiple subsidiaries. - Ability to work independently in a remote-first, fast-paced environment. - Comfort coordinating with outside counsel and cross-functional business teams. - Familiarity with AI-enabled tools, or a demonstrated willingness to use AI to improve contract review, document management, and workflow efficiency. Preferred Qualifications - Prior in-house legal experience, especially in software, SaaS, technology, or private equity-backed businesses. - Experience with M&A due diligence and post-acquisition integration. - Familiarity with corporate governance, subsidiary management, and legal entity administration. - Experience supporting privacy, cybersecurity, IP, employment, insurance, or procurement-related matters. - Experience working with U.S. parent companies, Canadian subsidiaries, or international corporate structures. - Experience using or implementing AI, CLM, contract repository, document management, or workflow automation tools. Ideal Candidate Profile - Commercially practical and comfortable working directly with business teams. - Organized, detail-oriented, and capable of managing contract and governance matters across many subsidiaries. - Hands-on and willing to manage practical administrative coordination while helping build scalable legal processes as the company grows. - Thoughtful about risk, but focused on enabling the business with clear recommendations. Location and Work Environment - Canada remote role. - Works closely with business operations, finance, HR, sales/procurement, executive leadership, and outside counsel. - Expected to support multiple subsidiaries and business units across different jurisdictions. - Remote-first environment requiring strong ownership, responsiveness, and documentation discipline. Benefits - Competitive salary commensurate with experience. - Opportunities for career advancement and professional development. - Experience collaborating with a diverse, global team. - Comprehensive Health Benefits to support your wellbeing and peace of mind.

Role Description This is a remote position. We are seeking a strategic, business-minded Senior CRM Consultant to lead the optimization, governance, and long-term roadmap of our core GTM infrastructure. In this role, you will act as the principal architect of our revenue ecosystem, transforming complex business strategies into elegant, scalable CRM solutions. The ideal candidate is a master of platform capabilities, business process design, and data strategy who thrives in a fast-paced, highly competitive environment. You do not need to write code; instead, you possess exceptional logical problem-solving skills to leverage native CRM features, advanced validation logic, declarative (no-code/low-code) automation, and strategic data mapping to maximize revenue velocity across Sales, Marketing, and Customer Success. Qualifications - 5–8+ years of experience in CRM Consulting, Revenue Operations, or Sales Operations, with a proven track record of delivering end-to-end CRM implementations. - Expert-level declarative configuration skills in major CRMs (e.g., Salesforce Certified Advanced Administrator, Sales Cloud Consultant, or HubSpot Certified CRM Architect). No coding or software development background required. - Exceptional problem-solving skills with a natural ability to deconstruct complex, chaotic business challenges into structured, logical technical steps. - Proven resilience and adaptability in high-velocity, competitive landscapes where business requirements, team structures, and strategic priorities evolve rapidly. - Strong business analysis skills with an ability to challenge stakeholders constructively, refine messy processes, and prevent system over-engineering. - Solid understanding of B2B SaaS and pipeline metrics (Pipeline Velocity, Churn, LTV:CAC, and ARR tracking). - Proficient with data loading tools (e.g., Data Loader, DemandTools) and relational database design concepts. Requirements - Solution Blueprinting: Translate complex business requirements into clear functional specifications, designing custom objects, fields, advanced validation rules, and page layouts tailored to diverse team personas. - Database Governance & Hygiene: Establish and oversee data reconciliation frameworks to continuously audit duplicate records, resolve field mismatches, and maintain a rigorous "Single Source of Truth." - Data Migration Management: Act as the strategic lead for data migration projects, defining the re-mapping of legacy database architectures and overseeing mass imports from legacy tools to ensure data continuity. - Process Automation: Design and implement robust, declarative (no-code/low-code) workflows and process maps. Oversee business logic for standard iPaaS connections (such as Zapier, Make.com, or Workato) to ensure cross-platform data flow. - Sales Engagement Strategy: Define contact-syncing rules, sequence architectures, and platform cadences within Sales Engagement Tools (Outreach, Salesloft) to optimize the handoff from Marketing to Sales. - Account Planning Frameworks: Construct collaborative, repeatable key-account planning templates directly inside the CRM to facilitate cross-functional account expansion and retention. - CPQ Configuration & Guardrails: Own the functional design, logic, and guardrails for Configure, Price, Quote (CPQ) systems. Ensure complex pricing structures, tiered discounts, and multi-product bundles are accurately mapped so the sales team can generate compliant contracts rapidly and independently. - Marketing Tech Integration: Manage the structural and operational alignment between Marketing Automation Platforms (HubSpot, Marketo) and the core CRM, ensuring lead scoring and lifecycle rules map perfectly to the sales pipeline. - AdTech & Tracking Oversight: Partner with digital marketing teams to ensure tracking infrastructure (such as LinkedIn Campaign Manager, conversion pixels, and server-to-server tracking) correctly attributes revenue data within the CRM. - Data Segmentation: Build and maintain advanced data segments aligned with our Ideal Customer Profile (ICP) to fuel automated pipeline plays and outbound initiatives. - Executive Dashboards: Build and maintain real-time, executive-level revenue dashboards tracking pipeline velocity, conversion rates, forecasting benchmarks, and net revenue retention (NRR). - QBR Data Synthesis: Partner with revenue leadership to synthesize end-of-quarter performance data, turning raw CRM metrics into actionable insights regarding pipeline bottlenecks and win/loss trends for Quarterly Business Reviews. - Adaptive Solutioning: Thrive in a fluid environment by quickly analyzing shifting business models and translating brand-new GTM strategies into clean, logical CRM architecture. - Critical Root-Cause Analysis: Apply strong logical reasoning to diagnose and troubleshoot system edge-cases, data loops, or sync bottlenecks under tight, highly competitive timelines. - Agile Change Management: Build with long-term scalability in mind, ensuring that system updates and process iterations are thoroughly executed without disrupting active sales cycles. Benefits - Competitive salary, structured based on Indian working hours. - Comprehensive training and mentorship programs for skill and knowledge enhancement. - Opportunities for career advancement and professional development. - Experience collaborating with a diverse, global team within a remote work setting.

Role Description We are seeking a Technical Lead who is equally at home writing production code and leading a team. This is a hands-on role: you will spend a significant portion of your time doing software architecture and development, while also owning the team’s engineering process, mentoring engineers, and championing AI adoption. You will bridge technical execution and business strategy, helping our cloud-based IoT asset tracking platform scale to meet enterprise customer demand. What You’ll Do - Hands-On Development & Architecture (core focus) - Design and implement critical features and platform components – this is an active coding role. - Own technical architecture decisions: system design, service boundaries, data modelling, and API contracts. - Lead code and design reviews, setting the technical bar and coaching engineers through them. - Resolve complex engineering challenges, performance bottlenecks, and cross-cutting concerns. - Drive adoption of engineering best practices: TDD, CI/CD, observability, and security-by-design. - Team & Process Leadership - Lead a small agile team – run sprints, set goals, unblock engineers, and manage delivery commitments. - Mentor and develop engineers through regular 1:1s, feedback, and pair programming. - Collaborate with Product and Operations to refine roadmaps and translate requirements into technical plans. - Hire and onboard engineering talent in partnership with leadership. - AI Adoption - Lead the team’s adoption of AI development tools (e.g. GitHub Copilot, AI-assisted testing) and build internal best practices. - Identify opportunities to embed AI/ML capabilities into the Radiant platform to enhance customer value. - Evaluate emerging AI tools and partner with leadership to define an AI strategy roadmap for engineering. Qualifications - 8+ years of professional software development experience, including production systems at scale. - Expert-level C# and .NET (Framework & Core); strong SQL and Microsoft SQL Server. - Experience with ASP.NET Web API, React, and modern JavaScript frameworks. - Proven track record designing concurrent, scalable, fault-tolerant distributed systems. - Solid OOP fundamentals, design patterns, and experience with message brokers (MQTT, RabbitMQ). - TDD mindset with strong unit and integration testing practices. - 3+ years in a technical lead or senior engineering lead role with direct team ownership. - Demonstrated ability to manage people, run agile processes, and deliver complex software projects. - Hands-on experience with AI coding assistants and a genuine drive to advance AI adoption in engineering teams. - Strong communicator – able to convey technical decisions clearly to both engineers and business stakeholders. Preferred Qualifications - AWS or other cloud platforms - Docker/Kubernetes - Redis - ORMs (NHibernate, Dapper) - IoT protocols - RFID/BLE/GPS technologies - ML model integration or AI-powered feature development Benefits - Competitive salary commensurate with experience. - Opportunities for career advancement and professional development. - Experience collaborating with a diverse, global team within a remote work setting.

Role Description This is a remote position. We are seeking an Application Support Representative to join our team. Under moderate supervision, this role provides first-level support to customers via phone, email, and web regarding core financial software. You will use working product knowledge to troubleshoot and resolve customer issues efficiently, ensuring clients’ systems are restored to full functionality. Success in this role requires strong communication skills, attention to detail, and a commitment to accuracy and consistent service. By delivering timely, effective support, you will help build strong, lasting client relationships and contribute to an exceptional customer experience. Key Responsibilities: - Responds to credit union client inquiries promptly, patiently, and in a clear, friendly, and thoughtful manner. - Handles inbound support across multiple channels, including phone, email, and chat, including real-time client interactions. - Demonstrates proficiency in credit union core system knowledge, software product functionality, and common platform issues. - Uses product knowledge and critical thinking skills to research, reproduce, and troubleshoot client-reported software issues effectively. - Comfortable working with multiple web-based applications to enter, pull, and assess member and account data, as well as communicate with clients via voicemail, email, online chat, or in-person. - Participates in software testing efforts, including regression testing, UAT support, and validation of bug fixes and new feature releases. - Documents and tracks defects, test results, and issue resolutions clearly within ticketing and test management systems. - Demonstrated ability to work as an effective team member and comfortable working autonomously in an ambiguous, fast-paced environment. - Consistently exhibits excellent written and verbal communication skills with clients and internal team members, including a clear, professional, and easy-to-understand speaking voice. - Maintains excellent attention to detail when following and helping to maintain client support documentation, testing procedures, and release notes. - Assists with outbound client outreach, software upgrade coordination, and special projects as needed. - Resolves high-volume support requests with speed and accuracy, with an understanding of the operational impact issues may have on credit union staff and members. - Contributes to improving support and testing efficiency by identifying recurring issues, suggesting process improvements, and helping maintain accurate knowledge base and test case content. Qualifications - Associate degree in Computer Science, Information Systems, or related field. - Minimum of two (2) years of experience in a financial institution, IT support, or a customer-facing technical role. - Equivalent combination of education and experience may be considered. - Knowledge of loan processing applications is helpful. Requirements - Foundational understanding of banking and credit union operations. - Understanding of general networking concepts and server setup configurations. - General knowledge of supported applications and awareness of related systems. - Strong interpersonal and communication skills; able to explain technical concepts clearly. - Dependability and accountability traits are vital. - Analytical thinker with the ability to diagnose and resolve issues methodically. - Proficient in Microsoft Office Suite and basic troubleshooting tools. - Demonstrated ability to provide high-quality customer service. - Willingness to learn and grow in technical knowledge and product expertise. Benefits - Competitive base salary. - Comprehensive benefits package (medical, dental, 401(k), etc.). - Remote work flexibility with travel to client sites as needed.

Role Description This is a remote position. As we continue to grow, we're looking for a high-impact Product Manager to help execute our product vision and drive the development of meaningful, customer-focused solutions. This is a unique opportunity to work across a portfolio of established enterprise clients while shaping the future of industrial software platforms. The ideal candidate will own product strategy, customer engagement, roadmap planning, and execution. In this role, you will serve as a critical link between business strategy and technical execution. You’ll translate high-level product goals into actionable development plans, lead agile ceremonies, and ensure timely, high-quality feature delivery. Success in this position requires strong technical acumen, excellent communication and collaboration skills, and a deep understanding of agile product development within a SaaS environment. Key Responsibilities - Product Strategy & Vision: - Partner with business leadership to define product vision, strategic priorities, and investment opportunities across industrial software platforms. - Develop and maintain product roadmaps aligned to customer needs, market trends, competitive intelligence, and company growth objectives. - Product Ownership & Execution: - Translate high-level product strategy into clear, actionable requirements and development tasks that guide team execution and align with business objectives. - Own and manage the product backlog, ensuring clarity, prioritization, and consistent alignment with evolving business needs. - Define and maintain product roadmaps, user story maps, and release plans to support structured planning and transparent delivery. - Act as the primary liaison between stakeholders and development teams to ensure consistent communication, shared understanding, and alignment throughout the product lifecycle. - Agile Planning & Team Collaboration: - Facilitate key Agile ceremonies, including backlog refinement, sprint reviews, and retrospectives, to drive alignment, transparency, and continuous improvement across teams. - Collaborate closely with development and QA teams to define clear, actionable user stories and establish well-defined acceptance criteria that ensure shared understanding and high-quality delivery. - Ensure a steady pipeline of well-defined, prioritized backlog items to support efficient planning and sustained delivery velocity. - Collaborate closely with UX, Engineering, QA, Data, and Customer Success teams to deliver high-impact product outcomes. - Delivery Oversight & Metrics: - Monitor and report on key delivery metrics such as team progress, development velocity, and release readiness to ensure transparency and continuous improvement. - Proactively identify and mitigate risks that could impact timelines, product quality, or delivery outcomes. - Collaborate with stakeholders to align product delivery with broader business objectives and strategic goals. - Cross-functional Coordination: - Collaborate with quality assurance teams to define testing requirements early in the development lifecycle, ensuring quality is built into each stage of delivery. - Align closely with leadership on product performance indicators and key outcomes to ensure delivery efforts support strategic objectives. - Support leadership by taking ownership of day-to-day execution and operational tasks, enabling greater focus on high-level strategic priorities. - AI & Innovation Responsibilities: - Identify opportunities to leverage Artificial Intelligence, Machine Learning, Automation, and Digital Transformation technologies within industrial workflows. - Partner with engineering teams to evaluate AI-enabled product capabilities and customer-facing innovation initiatives. - Support development of intelligent workflow automation, predictive analytics, inspection intelligence, and knowledge management solutions. Qualifications - 8+ years of experience in Product Management, Product Ownership, Business Analysis, or related product leadership roles within enterprise SaaS or industrial technology environments. - Experience owning product strategy, roadmap development, and customer-facing product initiatives. - Prior experience in software development or QA/testing with a solid understanding of how software is designed, tested, and deployed in modern development environments. - Deep understanding of Agile/Scrum methodologies with experience leading agile ceremonies. - Proficiency in product management and agile tools (e.g., Jira, Confluence, product boards). - Ability to decompose strategic objectives into clear, technical requirements. - Strong analytical skills and familiarity with metrics-driven decision-making. - Strong collaboration and communication skills, with a comfort level engaging engineers, QA, and executive stakeholders. - Prior experience managing cross-functional teams in a multi-product organization is highly desirable. Benefits - Competitive salary, structured based on the UK working hours. - Comprehensive training and mentorship programs for skill and knowledge enhancement. - Opportunities for career advancement and professional development.

Role Description This is a remote position. Fairfax Software is hiring a closer. You'll own a territory of new and existing accounts and sell our enterprise document, data-capture, and content-management platform into government and commercial organizations that need it and have the budget to buy it. This is a quota-carrying seat with real pipeline, a product with proven win rates against the biggest names in the category, and room to earn at the top of the market. This is a true hunter role: you generate your own pipeline. We've been profitable since year one and have posted double-digit revenue growth three years running, so the deals are landing — we need a senior seller who can self-source, open doors, and close. The upside is ownership: it's your territory, your pipeline, and uncapped commission on everything you build. What You'll Do - Own a defined territory of new-logo and existing accounts, carrying a quota and a plan to beat it - Source, qualify, and close net-new business through outbound prospecting and targeted outreach - Grow existing accounts through up-sell and cross-sell across the full product line - Run the full cycle: discovery, executive presentations, proposals, negotiation, and close - Build and own your own pipeline — self-source through outbound prospecting, your network, and targeted outreach to the leads provided by the marketing team Qualifications - 7+ years selling enterprise document, content, or data-capture solutions with a direct, full-cycle role - A proven record of exceeding quota — be ready to talk numbers and named wins - Strong plus: experience with Hyland OnBase and associated workflows, or selling against FileNet, Documentum, or Alfresco - Confident running executive conversations and writing sharp, persuasive proposals - Comfort in a fast-moving, entrepreneurial environment where you own your results - BA/BS preferred - Travel 25%-40% Benefits - Competitive base salary with uncapped commission and on-target earnings potential. - Comprehensive benefits package including medical, dental, and health coverage to support your wellbeing and peace of mind. - 401(k) retirement plan with employer matching, paid time off, sick leave, holidays, and job-related tuition reimbursement. - Opportunities for career advancement, professional development, and collaboration with a diverse global team.

Role Description This is a remote position. We are looking for a QA Engineer (SDET / Automation) to join our fully remote software development team. You will play a key role in shaping our QA strategy for a legal-tech and fintech SAAS product. You will work closely with developers and architects to design and implement robust test automation for both frontend and backend services, and help ensure that our systems are reliable, secure, and scalable. We are looking for a quick learner. We recognize that you may not be familiar with everything listed below, but we are looking for a candidate who is willing to learn and grow with us. Qualifications - 3+ years in software testing with a strong focus on automation. - Experience writing tests for Python and JavaScript/TypeScript projects. - Experience testing backend APIs and services with tools and libraries such as Pytest and API documentation/testing tools like Swagger and Postman. - Experience with modern frontend test frameworks and libraries such as Jest, Playwright, Cypress, or Puppeteer. - Ability to plan testing strategies for features and projects, including scope, risk, and coverage considerations. - Comfortable working in a small, highly collaborative team and communicating clearly. - Experience with Git-based workflows and collaborating via pull requests and code reviews. - Ability to document test plans, test cases, and automation architecture in a clear and maintainable way. Requirements - Experience designing or maintaining test automation frameworks at various stages of a project. - Exposure to CI pipelines where tests are integrated into build and deployment workflows. - Experience managing test environments, seed data, and fixtures for reproducible test runs. - Familiarity with tools and approaches for load and performance testing of backend services, for example using Locust. - Familiarity with AI powered low-code or no-code platforms for various levels of testing, especially E2E testing. - Awareness of common security risks (e.g. OWASP Top 10) as they relate to test design, especially in fintech or legal-tech systems. Experiences That Will Impress Us - End-to-end ownership of QA automation: You have led or significantly shaped QA automation strategy for a product or team, from framework selection to reporting and maintenance. - Strong coding background: You can read and reason about production code in Python and JavaScript/TypeScript, and contribute improvements or testability enhancements. - Experience testing systems that run in Docker-based environments, and understanding how containers, networks, and services interact from a QA perspective. - Experience setting up quality gates (test coverage, static analysis, automated checks) as part of CI/CD pipelines. - Comfortable using logs, metrics, and traces to investigate issues and improve test coverage around identified failure modes. - Previous experience in fintech, legal-tech, or other regulated domains. Benefits - Competitive salary, ensuring fair and transparent compensation. - Global Team Collaboration—work alongside extremely talented professionals from around the world. - Professional Growth Support with access to training programs designed to enhance your skills and expand your knowledge. - Clear Career Progression and excellent opportunities for long-term advancement within the organization. - Comprehensive Health Benefits to support your wellbeing and peace of mind. - Flexible Remote Work Options that empower you to balance work and life effectively.

Role Description We’re looking for a React Front-End Developer to build clean, responsive, and performant user interfaces for modern web applications. You’ll work closely with designers, product managers, and backend engineers to translate product requirements into intuitive and reliable user experiences. This role involves building and maintaining production-ready front-end features using modern React-based architectures. Key Responsibilities - Design, develop, and maintain high-quality UI components using React, TypeScript, and modern front-end tools - Integrate front-end components with RESTful APIs and backend services - Ensure responsive design, cross-browser compatibility, and strong UI performance - Participate in code reviews and technical discussions to maintain code quality and best practices - Contribute to a collaborative and learning-focused engineering culture - Build features that support real-world user and business workflows Qualifications - 4+ years of professional experience building production front-end applications - Strong working knowledge of React, TypeScript, JavaScript, HTML5, and CSS3 - Experience with modern front-end tooling and build systems such as Vite, NPM, ESLint, and environment configuration - Solid understanding of component-based architecture and reusable UI development - Experience integrating React applications with REST APIs - Familiarity with state management solutions (Redux, Zustand, Context API, or similar) - Experience using component libraries or design systems (Material UI, Chakra UI, Ant Design, or similar) - Understanding of accessibility, responsive design principles, and cross-browser compatibility - Exposure to unit testing for React applications (Jest, React Testing Library, or similar) - Basic familiarity with CI/CD pipelines and front-end deployment workflows - Strong communication skills and ability to collaborate with cross-functional teams - Self-driven, detail-oriented, and comfortable working in fast-paced environments - Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience Nice to Have - Experience with debt collection or financial services software (huge plus) - Experience with TanStack Query or similar data-fetching libraries - Exposure to end-to-end testing tools (Playwright, Cypress, etc.) - Experience working in remote or distributed teams Benefits - Competitive salary commensurate with experience. - Opportunities for career advancement and professional development. - Experience collaborating with a diverse, global team within a remote work setting. - This is a remote position.

Role Description We are seeking a highly capable Platform Engineer to join our Platform Engineering team and help build, operate, and scale the infrastructure that powers Embrace’s legal technology platform. In this role, you will own critical areas of our cloud infrastructure, container orchestration platform, CI/CD systems, observability stack, and operational reliability practices. You will work closely with product engineering, security, and data teams to create resilient, secure, observable, and cost-efficient systems that enable rapid software delivery while maintaining the reliability and compliance standards expected by enterprise clients. This is a high-impact opportunity for an engineer who thrives at the intersection of cloud infrastructure, automation, developer enablement, and operational excellence in a regulated, multi-tenant SaaS environment. Key Responsibilities - Cloud Infrastructure & Platform Architecture - Own and evolve the AWS infrastructure that underpins our multi-tenant SaaS platform. - Design, provision, and manage production-grade AWS services including EC2, S3, RDS, ECR, VPC, IAM, CloudFront, Route 53, and EKS/ECS clusters. - Implement and maintain Infrastructure as Code (IaC) using Terraform or CloudFormation. - Architect and optimize PostgreSQL infrastructure including automated backups, replication, failover strategies, and performance tuning. - Drive high availability, disaster recovery planning, scalability, and cloud cost optimization initiatives. - Contribute to infrastructure standards, platform governance, and operational best practices. - CI/CD & Release Engineering - Build and maintain delivery pipelines that enable rapid, safe, and reliable deployments. - Design and operate CI/CD workflows for Python (Django/Flask/FastAPI) and React applications. - Automate build, test, deployment, and rollback workflows using GitHub Actions, GitLab CI, Jenkins, or equivalent tooling. - Implement deployment strategies including blue-green, canary, and rolling deployments. - Manage artifact repositories, container registries (ECR), and deployment manifests. - Improve developer workflows and deployment automation to increase engineering velocity and platform reliability. - Container Platform & Orchestration - Design, operate, and optimize our container orchestration platform for scalability, reliability, and tenant isolation. - Manage Docker-based development and production environments. - Implement and maintain Kubernetes (EKS) or ECS infrastructure for scalable application deployments. - Define and maintain Helm charts, Kubernetes manifests, and environment-specific deployment configurations. - Enforce networking policies, namespace isolation, resource quotas, and workload security standards. - Support platform scalability, cluster health, autoscaling, and operational resilience. - Observability, Reliability & Security - Build and maintain monitoring, alerting, and observability systems. - Implement centralized logging and audit trail solutions across application and infrastructure layers. - Define operational standards for incident response, alerting, reliability, and system health monitoring. - Enforce infrastructure security best practices. - Support compliance initiatives including SOC 2 and HIPAA. - Lead incident response, root cause analysis, and blameless postmortem reviews. - Cross-Functional Collaboration & Platform Enablement - Partner with engineering teams to improve deployment reliability, operational efficiency, and developer experience. - Troubleshoot infrastructure, deployment, networking, and performance issues across environments. - Author and maintain infrastructure documentation, architecture diagrams, operational runbooks, and deployment playbooks. - Mentor team members on platform engineering, infrastructure-as-code practices, operational excellence, and cloud-native tooling. - Contribute to long-term platform scalability, automation, and engineering enablement initiatives. Qualifications - 5+ years of progressive DevOps/SRE experience in SaaS or enterprise environments. - Infrastructure as Code using Terraform (AWS provider, modules, multi-environment state management). - AWS core services: EKS, ECR, RDS, VPC, IAM, CloudWatch, ALB, EFS, S3, CloudFront, Route 53. - Kubernetes administration: Helm charts, pods, deployments, services, kubectl, autoscaling. - Docker containerization including multi-stage builds and registry operations. - CI/CD pipelines: AWS CodeBuild, GitHub Actions, GitLab CI, or Jenkins. - PostgreSQL production management: backup automation, replication, monitoring, performance tuning. - Linux systems administration (Ubuntu/Amazon Linux) and shell scripting proficiency. - Networking fundamentals: DNS, load balancing, TLS/SSL, firewall rules, VPN configurations. - Monitoring and observability: Datadog, FluentBit, CloudWatch Logs. - Security: AWS Secrets Manager, ACM certificates, security groups, IAM policies. - Application stack: Django, Celery, Redis, PostgreSQL, Nginx. - Git workflows, branching strategies, and pull request review processes. - Strong problem-solving skills with a proactive, ownership-driven approach. Requirements - Advanced AWS services: AWS Backup, Lambda, SNS, EventBridge. - Advanced Kubernetes: EFS CSI driver, AWS Load Balancer Controller, Cluster Autoscaler. - Python scripting for infrastructure automation and operational workflows. - Multi-tenant SaaS architecture, tenant isolation strategies, and data partitioning. - Third-party service integration (SendGrid, Twilio) at the infrastructure level. - FinOps practices: cloud cost management, reserved/spot instance optimization. - Compliance frameworks (SOC 2 Type II, HIPAA) and required infrastructure controls. - Service mesh technologies (Istio, Linkerd) or API gateway solutions. - Cluster management tools like Rancher. - Database disaster recovery: snapshots, cloning, multi-region considerations. - Container security scanning and ClamAV integration. - Infrastructure documentation and multi-environment workflows (dev → stg → prod). - AWS certifications (Solutions Architect, DevOps Engineer Professional). Benefits - Competitive salary commensurate with experience. - Opportunities for career advancement and professional development. - Experience collaborating with a diverse, global team within a remote work setting. - This is a remote position.

Role Description We are hiring an Associate Technical Customer Success Manager to sit at the intersection of technical delivery and customer relationship management. You will be the primary post-sale contact for a portfolio of enterprise and mid-market accounts—responsible for ensuring deployments go smoothly, customers adopt the platform effectively, and the business retains and grows its relationships over time. What sets this role apart from a traditional CSM is the technical depth it requires. You will get hands-on with hardware configuration, deployment validation, and integration troubleshooting, while also running the strategic account motion: QBRs, health reviews, renewal planning, and expansion. You will work closely with Solutions Engineering, Support, and Product to make sure customers see measurable value from their Radiant deployment. This role is a strong fit for someone who wants to combine technical problem-solving with strategic account ownership, and who is looking to grow their customer success career in a fast-moving, product-driven environment. What You Will Do - Technical Delivery & Implementation Support - Manage hardware configuration, deployment validation, and device readiness for your accounts, coordinating with Solutions Engineering and Operations to ensure on-time, accurate delivery. - Serve as the technical point of contact for product behavior questions, integration issues, and configuration requirements across your book of business. - Triage and track support requests for your accounts, partnering with the Support team on resolution and working to identify and address patterns before they become escalations. - Participate in customer onboarding, ensuring new deployments meet technical requirements and that end users are set up for success from day one. - Customer Success & Account Management - Own the post-sale relationship for a designated portfolio of accounts, serving as the customer's primary point of contact and internal advocate. - Run quarterly business reviews and executive check-ins, translating account health data into clear narratives and actionable plans. - Develop and execute renewal and expansion strategies, identifying growth opportunities and flagging risk early. - Deliver product training and enablement for new users and existing teams, with a focus on driving adoption across the CALM and Life Safety product lines. - Maintain accurate account records, health scores, and pipeline data in CRM and customer success platforms. - Act as the voice of the customer internally, bringing structured feedback to Product and Engineering to inform roadmap decisions. Qualifications - Two to four years of experience in a post-sale, implementation, or technical customer-facing role at a B2B SaaS or IoT company. - Demonstrated comfort with technical systems—you can work through a configuration problem, understand how hardware and software interact, and communicate technical concepts clearly to non-technical audiences. - Some track record of owning customer relationships and success metrics such as NRR, retention, or time-to-value. - Confident running structured conversations with senior stakeholders, including QBRs and executive business reviews. - Experience coordinating with Support or Engineering on time-sensitive issues, with a strong sense of when to escalate and when to resolve. - Clear, organized communicator with a bias toward documentation and structured follow-through. Nice to Have - Hands-on experience with RFID, BLE, GPS, or other IoT hardware technologies. - Background in manufacturing, automotive, oil and gas, or life-safety industries. - Experience building or delivering customer training and enablement programs. - Familiarity with Salesforce, Atlassian Suite (Confluence, Jira), and Google Suite; strong Excel proficiency is a plus. How You Will Be Measured - First Six Months - Technical ramp: independently managing deployment readiness and device-related customer issues without escalation. - Time-to-value for new accounts entering your portfolio. - Quality and consistency of customer communication and documentation. - Ongoing - Net revenue retention and gross revenue retention across your book. - On-time delivery of QBRs, health assessments, and renewals. - SLA adherence and support ticket resolution times within your accounts. - Customer satisfaction and engagement scores. - Expansion pipeline sourced and influenced. Benefits - Competitive salary commensurate with experience. - Opportunities for career advancement and professional development. - Experience collaborating with a diverse, global team within a remote work setting. - Comprehensive Health Benefits to support your wellbeing and peace of mind. - Employer contributions to your 401(k)/RRSP.