• Schedule Meetings with Major Donors • Work from an assigned list of donors and prospects to schedule meetings with YAL representatives. • Conduct outreach primarily by phone, with follow-up via text and email as appropriate. • Document all outreach activity thoroughly in CRM systems. • Research donor prospects to identify high-capacity individuals. • Prepare and submit research reports to the Donor Relations team. • Follow established research guidelines and protocols. • Call donors to express appreciation for recent contributions. • Conduct Discovery calls with new YAL Donors. • Document detailed notes from each interaction. • Call donors from provided lists to request contributions. • Follow up via email and text as appropriate. • Track and document all interactions. • Complete assigned books and training materials. • Engage actively in training sessions. • Take detailed notes and apply feedback.

• Conduct monthly clinical check-ins, identifying and addressing clinical concerns • Reinforce care plans, escalating issues appropriately • Ensure clinical documentation accuracy across both the EHR and partner technology platform • Build strong, ongoing relationships with patients and caregivers through regular outreach • Conduct structured symptom assessments (pain, fatigue, neuropathy, SOB, nausea, etc.) • Evaluate changes in condition using licensed clinical judgment • Assess medication adherence issues, side effects, or confusion about regimen • Identify clinical red flags requiring escalation (e.g., worsening symptoms, new SOB, uncontrolled pain, concerning vitals) • Collaborate with the provider team on symptom changes, new concerns, or medication-related issues • Document all patient interactions clearly in both the EHR and CCM patient management platform • Track and log qualifying CCM time accurately for billing compliance

• Build an integrated change approach across Workday Optimization. • Partner across HR, IT, Leadership, ePMO, and other Transformation teams. • Assess impacts across people, process, and systems; define readiness plans and address adoption risks. • Develop targeted communications, leader messaging, and manager enablement materials. • Support coordination of training strategies and materials. • Understand success metrics, monitor adoption, and implement reinforcement mechanisms.

• Customer Support: Interact with Polish-speaking customers via inbound phone calls, chats, or emails in a polite, professional, and empathetic manner. • Technical Troubleshooting: Identify and solve problems involving device connectivity, operating systems, cloud applications, software updates, and user accounts. • Account Security: Assist customers with private data, password changes, and subscription management while strictly maintaining user privacy and data security. • Customer Education: Patiently explain technical processes in clear, simple terms that anyone can understand, turning a frustrating tech issue into a positive experience. • Case Documentation: Accurately log interaction details and technical notes into our internal global database to track ongoing customer journeys.