• Script, record, and edit e-learning videos that walk learners through product capabilities, configuration options, best practices, and real-world use cases. • Build polished, on-brand presentation decks for instructor-led training (ILT), webinars, and SME events. Leverage AI tools for content generation and polish. • Collaborate with SMEs to design and test hands-on lab environments and exercises that let learners practice real configurations, troubleshoot issues, and validate their skills in a safe training environment • Create content that supports certification tracks and helps learners prepare for and pass technical assessments • Partner with product managers, product marketing, solutions engineers, sales enablement, and subject matter experts to ensure technical accuracy and relevance • Use learner feedback, completion data, and stakeholder input to continuously improve content quality and effectiveness

• Own, create, and maintain documentation and in-app assistance for the Salesforce application, primarily Agentforce Sales.

• Research, write, edit, and revise a variety of written materials supporting educational video production and public outreach initiatives. • Develop and edit reports, articles, newsletters, brochures, pamphlets, guidebooks, training materials, fact sheets, reference materials, speeches, scripts, news releases, website content, and other communication products as required. • Translate scientific literature, clinical guidance, and technical information into plain language content suitable for public audiences. • Review written materials to ensure technical accuracy, consistency, readability, grammar, style, and compliance with approved clinical guidance. • Collaborate with Subject Matter Experts (SMEs), clinicians, researchers, project managers, and Government stakeholders to validate the accuracy and completeness of educational content. • Edit scripts and supporting production materials to ensure consistency with evidence-based practices and established messaging. • Apply Federal plain language principles and editorial standards to improve clarity, accessibility, and audience comprehension. • Ensure written products maintain a serious, compassionate, and hopeful tone while presenting information about trauma, PTSD, effective treatments, and co-occurring conditions. • Develop content that is trauma-informed, culturally sensitive, and respectful of the diverse experiences of Veterans and other individuals affected by trauma. • Coordinate document review cycles and incorporate Government feedback while maintaining version control and editorial consistency. • Verify citations, references, terminology, and formatting for accuracy and consistency across all deliverables. • Ensure written materials comply with applicable accessibility requirements, organizational style guides, branding standards, and quality assurance procedures. • Support public awareness campaigns, including PTSD Awareness Month initiatives, by developing and editing educational and promotional communication materials.

Role Description Gritter Francona is looking for a Technical Writer/Editor that will be responsible for researching, writing, editing, and reviewing a broad range of written materials supporting the Veterans Health Administration (VHA) National Center for PTSD's educational media initiatives. The Technical Writer/Editor develops clear, accurate, and accessible content that translates scientific evidence, clinical protocols, and technical information into plain language materials for Veterans, trauma survivors, caregivers, healthcare providers, and the general public. Working collaboratively with project managers, subject matter experts (SMEs), scriptwriters, video producers, graphic designers, and Government stakeholders, the Technical Writer/Editor ensures all written products are evidence-based, technically accurate, grammatically sound, and consistent with the National Center for PTSD's mission of providing compassionate, trauma-informed, and culturally sensitive educational resources. Written materials must maintain a serious yet hopeful tone that encourages treatment engagement while communicating complex behavioral health concepts in an understandable and engaging manner. - Research, write, edit, and revise a variety of written materials supporting educational video production and public outreach initiatives. - Develop and edit reports, articles, newsletters, brochures, pamphlets, guidebooks, training materials, fact sheets, reference materials, speeches, scripts, news releases, website content, and other communication products as required. - Translate scientific literature, clinical guidance, and technical information into plain language content suitable for public audiences. - Review written materials to ensure technical accuracy, consistency, readability, grammar, style, and compliance with approved clinical guidance. - Collaborate with Subject Matter Experts (SMEs), clinicians, researchers, project managers, and Government stakeholders to validate the accuracy and completeness of educational content. - Edit scripts and supporting production materials to ensure consistency with evidence-based practices and established messaging. - Apply Federal plain language principles and editorial standards to improve clarity, accessibility, and audience comprehension. - Ensure written products maintain a serious, compassionate, and hopeful tone while presenting information about trauma, PTSD, effective treatments, and co-occurring conditions. - Develop content that is trauma-informed, culturally sensitive, and respectful of the diverse experiences of Veterans and other individuals affected by trauma. - Coordinate document review cycles and incorporate Government feedback while maintaining version control and editorial consistency. - Verify citations, references, terminology, and formatting for accuracy and consistency across all deliverables. - Ensure written materials comply with applicable accessibility requirements, organizational style guides, branding standards, and quality assurance procedures. - Support public awareness campaigns, including PTSD Awareness Month initiatives, by developing and editing educational and promotional communication materials. Qualifications - Bachelor's degree in English, Communications, Journalism, Technical Writing, Public Health, Health Communications, or a related discipline. - Minimum of three (3) years of experience providing technical writing and editing services relevant to the requirements of this task order. - Demonstrated experience producing and editing professional written communications for healthcare, government, educational, or scientific organizations. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Short Term & Long Term Disability - Training & Development