• Investigating and resolving routing and switching faults across large-scale network environments • Troubleshooting backbone and fabric network topology issues • Leading and supporting the resolution of high-severity technical incidents • Acting as a subject matter expert during incident response and operational reviews • Designing, developing, and maintaining alerts, runbooks, dashboards, and monitoring solutions to improve fault detection and operational visibility • Installing, configuring, and optimizing network infrastructure while developing operational tools, automation, and technical documentation to support it effectively and efficiently.

• Guide strategic initiatives for the Provider Network Operations division. • Collaborate with Provider Reimbursement Insights and Analytics Team. • Develop, direct and execute efforts to meet Credentialing division objectives. • Lead initiatives to enhance provider collaboration, engagement, and satisfaction. • Collaborate with IT teams to identify interoperability gaps. • Ensure integrated systems support compliance with state, federal, and NCQA standards. • Develop automated workflows and processes for data synchronization. • Strengthen relationship management frameworks for consistent communication. • Actively participate in department strategic planning and execution. • Oversee provider collaborative efforts in coordination with key departments. • Guide division functional leaders in developing successful business plans. • Design and deliver provider education programs. • Regularly assess provider feedback for relationship improvements.

• Act as the final technical escalation for P1/P2 incidents, run the technical bridge to stabilize service, define targeted workarounds, and deliver complete post‑incident remediation plans. • Lead deep‑dive diagnostics across network, server, storage, virtualization, cloud, and/or backup platforms, correlating logs, traces, packet captures, and platform telemetry to isolate root cause with high confidence. • Own problem management for chronic issues, producing RCAs and known error records, defining preventative actions, and tracking systemic fixes to closure in ServiceNow. • Engineer and execute complex/high‑risk changes, including risk/impact analysis, MOP authoring, pre/post validation, and backout plans; improve change success by templating repeatable patterns aligned to CAB policy. • Elevate monitoring/observability, assist with designing monitoring thresholds, event correlation, custom metrics, and dashboards that reduce alert noise and improve time to detect for critical services. • Build and harden operational automation (PowerShell/Python/Bash and platform APIs) to accelerate diagnostics, remediation, compliance checks, and recurring maintenance, and package it for safe use by lower tiers. • Serve as a subject‑matter expert and vendor/TAC coordinator, unblocking complex technical issues and integrating vendor guidance into durable, documented fixes. • Raise the quality bar for operational content, authoring, and reviewing Tier 1/2‑ready SOPs, runbooks, and KBs; ensure artifacts are updated after incidents and changes and remain audit‑ready in the central repository. • Uphold ITIL discipline in ServiceNow, maintaining exemplary ticket hygiene, CI relationships, client‑facing communications, and complete Incident/Change/Problem/Knowledge records within a 24x7 model. • Support 24x7 operation through on‑call participation and after‑hours maintenance/emergency changes to ensure continuity of care.

Role Description SAIC is seeking a Fully Remote, Network Operations Engineer to support the U.S. Pacific Command (USPACOM) to provide advanced technical support to maintain, enhance, and upgrade critical IT enterprise networks and systems across the PACOM Area of Responsibility (AOR), with primary locations in Oahu, Hawaii, Guam, Japan, and the Philippines, with an emphasis on Thailand. As a key member of the technical team, you will be responsible for the full lifecycle of network and systems administration, ensuring the stability, security, and operational readiness of the customer’s mission-critical networks. NOTE: This position will require extensive travel, 50% or more, to Thailand. - Network Engineering & Operations: Provide comprehensive network administration and engineering support, including the configuration, upgrade, and maintenance of infrastructure hardware and software. Manage and troubleshoot regional network protocols to ensure seamless connectivity and performance. - Systems Administration & Support: Perform Level I and II systems support, including creating and managing user/group accounts, applying system patches and security updates, and conducting regression testing. Monitor and maintain core services such as Domain Controllers, Email, File Servers, and SharePoint. - Regional Infrastructure Coordination: Coordinate with the Defense Information Systems Agency (DISA) J9 for leased equipment and services at hosted Defense Enterprise Computing Centers (DECCs) on Oahu and Japan; provide technical network and systems support for host-nation facilities in Thailand and the Philippines. - Security & Compliance: Ensure adherence to strict DoD security standards by implementing and validating Security Technical Implementation Guides (STIGs), responding to Cyber Tasking Orders (CTOs), and monitoring system logs and backups to guarantee data integrity and availability. - Infrastructure Health & Maintenance: Proactively monitor the health of all infrastructure hardware, including servers, switches, and appliances. Manage the Return Material Authorization (RMA) process for faulty equipment and routinely test backup and restoral procedures to ensure business continuity. - Documentation & Process Improvement: Develop, write, and maintain clear and concise technical documentation, including Standard Operating Procedures (SOPs), system diagrams, and hardware/software inventories to streamline operations and support knowledge sharing. Company Description SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .