• Design, develop, enhance, deploy, and support Epic integrations and related applications. • Contribute to the technical design and architectural decisions that promote scalability, reliability, and maintainability. • Partner with Epic Analysts, Product Owners, QA, and Operations teams to deliver business and clinical solutions. • Drive operational excellence through production support, incident management, root cause analysis, and continuous improvement. • Create and maintain technical documentation, system architecture diagrams, build and deployment guides, SOPs, workflows, and support knowledge articles.

• Develop applications and refine product requirements • Working with a team of internal resources and clients to assess technical and operational needs • Analyze requirements and develop designs based on selected architectures • Ensure design solutions are reliable, secure, efficient, and maintainable • Maintain simplicity over complexity in designs and user interfaces, ensure usability as core design objective • Provide estimates of scope from designs and participate in design review sessions • Assure the quality completion of all coding tasks to deliver design objectives • Assist in product test planning, documentation, and problem resolution • Perform code reviews on pull requests from other developers • Assist with mentoring more junior team members as required • Participate or contribute as part of a group to self-directed projects and research for Team Week • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies • All other duties as assigned

Role Description This opportunity places a senior technical leader at the center of transforming how customers, partners, and teams connect in an AI-ready future. This leader will help with enterprise solutions, driving meaningful impact through bold thinking, technical excellence, and a commitment to delivering results. As a Principal Software Development Engineer, this individual serves as a strategic force behind Salesforce innovation and MuleSoft-powered enterprise integrations. By translating complex business needs into scalable technology solutions, they influence how systems, people, and processes work together across the organization. Their expertise helps establish the practices, frameworks, and engineering standards that guide both current initiatives and future transformation efforts. This role plays a pivotal part in defining software architecture and advancing API-first connectivity across the enterprise. Through technical leadership, this individual designs and enables secure, reusable, and scalable integration patterns that connect Salesforce, internal platforms, and external partner ecosystems. Acting as the engineering authority for cross-system automation, they drive modern integration strategies spanning API design, orchestration, and event-driven architectures that accelerate business outcomes and create lasting value. Success in this role comes from a combination of technical depth, strategic vision, and leadership through change. The ideal candidate brings experience delivering complex solutions in fast-paced environments, balancing multiple priorities while maintaining a focus on quality, scale, and execution. By partnering closely with business stakeholders and engineering teams, this leader helps guide innovation from concept to reality, shaping technology decisions that strengthen the organization's future and elevate the customer experience. Qualifications - BS/BA or equivalent education and experience - Strong software development skills surrounding Salesforce - Strong hands-on experience designing and delivering integrations using MuleSoft - Experience working with cross-functional engineering teams in a complex environment - Excellent communication skills to include: verbal, written, and presentation - US Citizen or GC holder Requirements - Collaborate across Lumen and demonstrate leadership with a high level of engagement ensuring customer focus with user communities, both internal and external - Communicate through interaction with leadership to ensure open communication and handle situations involving conflict while promoting a positive company image - Drive an intentional automation-first approach and leverage AI daily to improve efficiency - Lead the design and implementation of MuleSoft-based integrations using API-led connectivity principles - Define and govern enterprise API standards, including RAML/OpenAPI specifications, versioning, and lifecycle management - Act as a bridge between engineering teams, ensuring that system interactions are clearly defined and consistently implemented - Optimize system-to-system integrations across Salesforce, cloud platforms, and on-prem systems using MuleSoft - Ensure reliability, scalability, observability, and security of integrations, including error handling, retries, and monitoring - Partner with platform, infrastructure, and security teams to align MuleSoft integrations with enterprise architecture standards - Define and document using engineering-level design patterns, including data exchange formats, API contracts, and automation triggers - Establish and enforce engineering standards for development, design, documentation, and validation - Serve as the engineering authority for cross-system automation and integration patterns involving Salesforce Benefits - Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks - Bonus structure (short-term incentives, long-term incentives and/or sales compensation)

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