At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place. About the Role: As a Senior Customer Success Manager (CSM) for North America, you will serve as a trusted advisor to our industrial clients throughout their journey with Dragos. You’ll play a pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer’s operational and security goals. You’ll work with sales, technical account managers, and solution architects to leverage positive business outcomes to promote operational readiness and prove the value of all Dragos offerings, including Dragos Platform, WorldView Threat Intelligence, and Professional Services. Responsibilities: - Serve as the primary post-sales contact for a defined set of accounts. - Develop a deep understanding of Dragos Platform, WorldView, and Professional Services capabilities and industry-specific challenges. - Establish key relationships with customers and define success criteria to help them achieve measurable positive business outcomes. - Execute customer success plans to drive onboarding, adoption, and satisfaction. - Account and Churn Risk Management: Own customer management (directly for certain segments), customer retention and health metrics, ensuring proactive engagement, value realization, and commercial and technical risk identification, to minimize churn (GDR) and increase expansion velocity (NDR). - Monitor account health, identify risks, and escalate to senior colleagues as needed. - Regularly maintain SFDC and other systems of record with detailed notes including proactive development and execution of success and at-risk account recovery plans. - Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support to ensure a seamless customer experience. Qualifications: - 3+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors—including hands-on renewal management, adoption metrics, and customer health tracking. - Exceptional communication across all levels. Demonstrated ability to articulate complex technical concepts to executives, translate business outcomes to technical teams, and build trust through clarity and follow-through—both in writing and in person. - Ability to operate independently in a remote-first environment. Proactive and self-directed, with strong relationship-building skills and a track record of driving outcomes without constant oversight. - Deep familiarity with cybersecurity and how that tranlsates to business outcomes. - Willingness to travel 25%. - Experience in the ICS/OT industry is highly preferred. Compensation: - OTE: $140,000 - Competitive Equity Package - Comprehensive Benefits Plan #LI-JF1 #LI-REMOTE Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

Role Description At Pavago, one of our clients is hiring a high-performing Client Success Manager (CSM) to own client relationships, retention, renewals, and revenue growth for a rapidly scaling marketing agency serving roofing and home services businesses across the United States. This is not a traditional customer support role. You’ll take ownership of a portfolio of approximately 50–60 client accounts, guiding each client from onboarding through renewals while identifying opportunities to expand their business. You’ll partner closely with media buyers, creative teams, and operations, allowing you to focus on client outcomes, strategic conversations, and long-term account growth. If you have the mindset of a closer, enjoy managing client relationships, and are motivated by revenue growth, accountability, and measurable performance, this role is a strong fit. What You’ll Own - Client Onboarding - Lead onboarding for newly signed clients. - Collect required assets and information for campaign launches. - Set clear expectations regarding timelines, deliverables, and success metrics. - Drive fast, organized campaign launches. - Establish a strong foundation for long-term client success. - Client Relationship Management - Own a portfolio of approximately 50–60 active client accounts. - Build trusted, long-term client relationships. - Conduct strategic check-ins and business reviews. - Proactively manage expectations and address concerns before they escalate. - Ensure every client understands campaign progress and next steps. - Account Growth & Renewals - Manage your client portfolio like a sales pipeline. - Categorize accounts based on health, engagement, and revenue opportunities. - Drive client renewals through consistent communication and strong performance. - Identify and execute opportunities for: - Market expansion - Service expansion - Prepaid retainers - Additional products and services - Position recommendations as strategic business advice rather than sales pitches. - Client Success & Revenue Growth - Monitor client satisfaction and campaign outcomes. - Collaborate with internal teams to ensure client objectives are achieved. - Identify potential risks and reduce client churn proactively. - Secure: - Renewals - Upsells - Testimonials - Reviews - Client referrals - Contribute directly to recurring revenue growth. - Cross-Functional Collaboration - Work closely with: - Media Buying - Creative - Operations - Leadership - Ensure internal teams remain aligned on client priorities. - Communicate client feedback and opportunities for continuous improvement. What Success Looks Like - Clients experience smooth onboarding and remain engaged. - Renewals become a natural outcome of consistent value delivery. - Client portfolios continue to grow through upsells and expansions. - Client satisfaction remains consistently high. - Testimonials, referrals, and reviews are generated regularly. - Revenue retention and expansion targets are achieved. Qualifications - Proven experience in: - Client Success - Account Management - Customer Success - Account Growth - Relationship Management - Experience managing a portfolio of client accounts. - Strong consultative communication and relationship-building skills. - Experience driving: - Client renewals - Upsells - Account expansion - Excellent written and verbal English communication. - Ability to manage multiple priorities simultaneously. - Strong organizational and problem-solving abilities. - Comfortable working independently in a fast-paced environment. Nice to Have - Experience working in: - Marketing agencies - Digital advertising - SaaS - Home services industry - Background in sales, business development, or account expansion. - Experience supporting recurring revenue business models. - Familiarity with CRM platforms and customer success software. Tech Stack - CRM platforms - Google Workspace - Microsoft Office - Client communication platforms - Project management tools - AI productivity tools (ChatGPT, Claude, Microsoft Copilot, or similar) What a Typical Day Looks Like - Review your portfolio and prioritize client opportunities. - Conduct onboarding meetings with new clients. - Hold strategic client check-ins and business reviews. - Collaborate with internal delivery teams. - Identify renewal, upsell, and expansion opportunities. - Resolve client concerns proactively. - Request testimonials and referrals from satisfied clients. - Update CRM records and account health tracking. Key Metrics for Success (KPIs) - Client retention rate. - Renewal rate. - Upsell and expansion revenue. - Client satisfaction (CSAT). - Testimonial and referral generation. - Portfolio health score. - Churn reduction. - Account growth and recurring revenue. Why This Role Stands Out - Direct ownership of client relationships and business growth. - Significant influence on recurring revenue and company success. - High-performance culture with direct mentorship from leadership. - Opportunity to work closely with founders and executive leadership. - Fully remote work environment. - Career progression into: - Senior Client Success Manager - Client Success Lead - Director of Client Success - Revenue Operations Leadership Interview Process - Application Review - Spark Hire Intro Video (3–5 minutes) - Founder Interview - Two-Week Paid Trial - Offer & Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you. Instead of an initial screening call, you’ll have one opportunity to introduce yourself, discuss your experience managing client relationships, and explain how you’ve driven renewals, account growth, client retention, and revenue expansion. You’ll also have the chance to demonstrate your communication style, ability to handle challenging client conversations, and approach to building long-term partnerships. Your video will be reviewed by the hiring team before moving forward to the founder interview. You can record your video as many times as you’d like before submitting it—only your final version will be reviewed. Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying. Apply Now If you’re passionate about building lasting client relationships, driving renewals and account growth, and taking ownership of client success from onboarding through long-term partnership, we’d love to hear from you. Apply today and help clients achieve exceptional business outcomes while contributing to the growth of a rapidly scaling company.

Working at Atlassian Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a time zone overlap with your team, you can choose to work remotely or in an office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. What you'll do In this role, you'll be part of the Customer Success Architect organization within Sales and Success, focusing on Atlassian's Strategy Collection: Jira Align, Talent, Focus, and Rovo. As a Senior Customer Success Architect for Strategy Collection, you'll lead high-impact, time-bound customer engagements that help enterprise customers connect strategy to execution, align people and investments to priorities, and operationalize executive visibility across their portfolio. You'll work with senior customer stakeholders across strategy, transformation, PMO, operations, and platform teams to turn Strategy Collection from a purchased set of products into an adopted operating model. This includes guiding customers through discovery, solution design, rollout planning, governance design, and value realization across Jira Align, Focus, Talent, and Rovo. This is not a people manager role. You will lead through domain expertise, customer architecture leadership, and playbook ownership. Atlassian Customer Success Architects are senior post-sales practitioners who combine technical depth, business acumen, and change leadership to help customers adopt complex solution areas and achieve measurable outcomes. You'll partner closely with account teams, Customer Success Managers, Solution Architects, Services, Support, and Product to accelerate customer maturity and create repeatable adoption patterns for the field. As a senior individual contributor, you'll also help shape how Atlassian scales Strategy Collection adoption by codifying best practices, coaching peers, and translating field insight into better motions, enablement, and product feedback. At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. In The United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $180,000 - $235,000 Zone B: $162,000 - $211,500 Zone C: $149,400 - $195,050 On your first day, we'll expect you to have: - Executive discovery and alignment. Lead discovery with enterprise customers to understand strategic planning processes, portfolio governance models, operating rhythms, funding decisions, capacity planning, and executive reporting needs. Help customers identify where Strategy Collection can improve prioritization, transparency, and speed of decision-making. - Solution architecture. Design customer-specific adoption approaches across Jira Align, Focus, Talent, and Rovo that map product capabilities to customer goals, operating models, and data realities. Recommend phased adoption paths that balance time-to-value with long-term scalability. - Value realization. Define success measures with customers and guide them toward measurable outcomes such as improved executive visibility, stronger strategy-to-execution alignment, better portfolio prioritization, clearer capacity planning, and faster decision cycles. - Activation and rollout guidance. Partner with customers through rollout planning, stakeholder alignment, governance design, enablement planning, and handoff to steady-state ownership. Support customers as they move from initial configuration to durable operational adoption. - Cross-functional orchestration. Collaborate with Customer Success Managers, Services, Solution Architects, Support, Product, and partner teams to align the right expertise to the customer journey and remove adoption blockers. - Playbook ownership. Build and refine reusable discovery frameworks, maturity models, adoption plays, and executive conversation guides that improve how Atlassian deploys Strategy Collection across the field. - Field-to-product feedback. Maintain strong relationships with product and engineering stakeholders, especially across Jira Align, Focus, Talent, and Rovo, and translate customer patterns into actionable product feedback. - Thought leadership. Act as a trusted advisor to both customers and internal teams by bringing a point of view on enterprise transformation, portfolio management, workforce planning, and AI-assisted strategy execution. - Travel up to 15% domestically and internationally for customer and internal meetings. Your background - Customer success and advisory experience. 7-10+ years in customer success, solutions architecture, consulting, transformation, or technical advisory roles supporting enterprise customers with complex SaaS environments. Proven experience leading strategic post-sales engagements without direct managerial authority. - Enterprise operating model expertise. Strong understanding of enterprise portfolio management, strategic planning, PMO or transformation office motions, capacity and funding planning, governance, and executive reporting. Experience helping customers connect organizational priorities to delivery execution. - Solution depth. Demonstrated expertise with Atlassian solutions and adjacent enterprise workflows. Experience with one or more of Jira Align, Focus, Talent, Rovo, Jira, Confluence, Atlassian Goals/Projects, or comparable portfolio and workforce planning platforms. Ability to connect product capabilities to business process change. - Change leadership and adoption design. Track record of helping customers adopt new operating models, not just new tools. Experience designing phased rollouts, stakeholder engagement plans, enablement strategies, and governance models that drive sustained usage. - Executive communication. Strong executive presence with the ability to translate technical and product capabilities into strategic business outcomes. Comfortable facilitating conversations with C-level leaders, PMO heads, transformation leaders, and platform owners. - Programmatic mindset. Experience creating reusable playbooks, maturity frameworks, enablement content, or adoption methodologies that can scale across a team or region. - AI and modern workflow fluency. Familiarity with AI-powered work, enterprise knowledge workflows, and how capabilities such as Rovo can enhance strategy execution, decision support, and cross-functional alignment. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .

• Own the relationships for strategic accounts across our bank, credit union, and fintech customers • Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products • Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc. • Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals) • Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!) • Establish business goals with each client and establish a plan to achieve targets