Digitail

• Build and maintain strong, trust-based relationships with veterinary clinics, serving as the primary relationship owner for assigned Managed accounts. • Partner with clinics during critical phases of their Digitail journey to drive adoption, optimize workflows, and support long-term success. • Lead regular customer meetings based on the clinic's stage of maturity, including weekly Adoption meetings, Optimization reviews, and Quarterly Business Reviews (QBRs). • Guide clinics toward best practices and workflow improvements that help them maximize the value of the Digitail platform. • Reinforce training and identify opportunities for additional education, coordinating with the Training team when structured learning is required. • Review clinic usage, engagement, and operational trends to identify opportunities, risks, and areas requiring intervention. • Partner with customers to define and track Success Outcomes, ensuring Digitail remains aligned to the goals that matter most to each clinic. • Monitor and maintain customer health, proactively identifying early indicators of risk and coordinating cross-functional action plans when needed. • Act as the voice of the customer by gathering feedback, identifying trends, and sharing insights that inform product and process improvements. • Collaborate closely with Support, Product, Training, Onboarding, and Leadership teams to ensure customers receive the right level of support at the right time. • Provide visibility into customer priorities, challenges, and next steps through accurate and timely documentation in internal systems. • Support smooth transitions from Onboarding into Customer Success through structured post-live handoffs. • Facilitate strategic business reviews with clinic stakeholders to review progress, celebrate successes, and identify future opportunities. • Maintain a high level of understanding of Digitail's products, workflows, and veterinary operational best practices. • Stay informed about trends in veterinary medicine and practice operations to better advise and support customers.

Role Description As a Customer Success Manager at Digitail, you will partner with veterinary clinics to help them realize meaningful value from the Digitail platform. You will guide clinics through key stages of their post-live journey, driving adoption, optimizing workflows, reinforcing best practices, and helping teams achieve the outcomes that matter most to their business. You will serve as a trusted advisor and relationship owner for a portfolio of managed clinics, proactively identifying opportunities to improve engagement, mitigate risk, and strengthen long-term partnerships. Success in this role means helping clinics confidently adopt Digitail, solve operational challenges, and achieve measurable outcomes that improve both team efficiency and patient care. We are open to applicants in North America (Canada and the USA) as fully remote or hybrid (depending on location). Responsibilities - Build and maintain strong, trust-based relationships with veterinary clinics, serving as the primary relationship owner for assigned Managed accounts. - Partner with clinics during critical phases of their Digitail journey to drive adoption, optimize workflows, and support long-term success. - Lead regular customer meetings based on the clinic's stage of maturity, including weekly Adoption meetings, Optimization reviews, and Quarterly Business Reviews (QBRs). - Guide clinics toward best practices and workflow improvements that help them maximize the value of the Digitail platform. - Reinforce training and identify opportunities for additional education, coordinating with the Training team when structured learning is required. - Review clinic usage, engagement, and operational trends to identify opportunities, risks, and areas requiring intervention. - Partner with customers to define and track Success Outcomes, ensuring Digitail remains aligned to the goals that matter most to each clinic. - Monitor and maintain customer health, proactively identifying early indicators of risk and coordinating cross-functional action plans when needed. - Act as the voice of the customer by gathering feedback, identifying trends, and sharing insights that inform product and process improvements. - Collaborate closely with Support, Product, Training, Onboarding, and Leadership teams to ensure customers receive the right level of support at the right time. - Provide visibility into customer priorities, challenges, and next steps through accurate and timely documentation in internal systems. - Support smooth transitions from Onboarding into Customer Success through structured post-live handoffs. - Facilitate strategic business reviews with clinic stakeholders to review progress, celebrate successes, and identify future opportunities. - Maintain a high level of understanding of Digitail's products, workflows, and veterinary operational best practices. - Stay informed about trends in veterinary medicine and practice operations to better advise and support customers. Requirements - Experience in VetMed. - Proven experience in Customer Success, Account Management, Implementation, Practice Consulting, or other customer-facing roles within SaaS. - Experience managing a portfolio of customers and building relationships with multiple stakeholders. - Strong consultative skills with the ability to understand customer goals and translate them into actionable plans. - Demonstrated ability to drive adoption, influence outcomes, and support customers through change. - Experience conducting customer meetings, business reviews, or strategic conversations focused on value realization and customer outcomes. - Excellent communication and relationship-building skills with the ability to establish credibility and trust quickly. - Strong organizational skills with exceptional attention to detail and follow-through. - Comfortable working cross-functionally with onboarding, support, training, product, and sales teams. - Ability to analyze customer situations, identify root causes, and recommend practical solutions. - High technical aptitude and confidence learning and explaining software workflows. - Strong problem-solving skills and the ability to remain calm and solutions-oriented when navigating complex situations. - A proactive mindset with a passion for customer partnership and improving the veterinary industry through technology. Benefits - PTO + Bank Holidays: Local standard. - Continuous Learning and Personal Growth: We offer a $1,000 USD annual budget to support learning and professional development opportunities. - Health benefits package. Salary Range $70,000–$90,000 in local currency.

Role Description This role is for a senior, consultative sales professional with proven success selling software to enterprise veterinary groups. You are comfortable engaging C-suite stakeholders, navigating complex buying committees, and leading long-cycle, high-stakes decisions. You own end-to-end deal strategy and engage the right internal partners to advance multi-stakeholder enterprise opportunities. - Own complex, full-cycle enterprise sales motions from initial discovery through negotiation, close, and handoff. - Lead consultative buying processes with multiple stakeholders, including practice owners, executive sponsors, operators, and clinical leaders. - Act as a trusted advisor, helping organizations evaluate change, mitigate risk, and align around a clear decision. - Run structured, outcome-driven demos that map current-state workflows to future-state operational and clinical impact. - Diagnose operational friction and translate it into quantified business, financial, and care-delivery outcomes. - Build and manage deal momentum through disciplined follow-up, stakeholder alignment, and clear next steps. - Navigate longer sales cycles by guiding buyers through evaluation, internal alignment, and approval processes. - Develop deep expertise in the product, market, and veterinary operating models to advise at an executive level. - Partner closely with onboarding, customer success, and product teams to ensure a seamless transition from sale to launch. - Own pipeline inspection, forecasting accuracy, deal strategy, and consistently exceed revenue targets. Qualifications - Demonstrated success selling SaaS into enterprise or multi-location veterinary groups. - Experience engaging C-suite and senior leadership stakeholders. - Comfort managing RFQs, RFPs, pilots, and formal evaluation processes. - Existing relationships and industry credibility within veterinary enterprise networks preferred. - Comfort working remotely and asynchronously. - Willingness to travel for executive meetings and industry events. - History of personal and professional excellence. - Lifelong learner mindset and commitment to professional growth and development. - Strong sales acumen, effective time management, and organization skills. Requirements - Discovery-first and hypothesis-driven, seeking to understand root causes before proposing solutions. - Comfortable operating in ambiguity and guiding buyers through complex, high-stakes decisions. - Oriented around business outcomes, workflow transformation, and long-term value—not feature comparison. - Able to connect technical and operational detail to executive-level priorities and risk considerations. - Skilled at simplifying complexity and communicating clearly across technical, clinical, and non-technical audiences. - Data-informed and structured in your thinking, using frameworks to drive clarity and alignment. - Proactive in leveraging technology, automation, and AI to increase leverage and scale impact. - Strong sense of ownership across the full deal lifecycle—from first insight to signed agreement and beyond. - Resilient, adaptable, and comfortable iterating your approach as deal dynamics, stakeholders, and priorities evolve. Benefits - Generous salary + uncapped commission and a pre-IPO equity package. - Work from home stipend to set up your office. - Awesome remote culture. - Generous paid time off. - Mission-driven company serving veterinary clinics. Salary Range 85-120k in local currency. Final Note for Candidates This role is for enterprise sellers who value trust, accountability, and long-term relationships. You will be expected to lead complex conversations, manage multiple stakeholders, and own outcomes across large, strategic deals.

• Own the full sales cycle from discovery through close • Build trusted relationships with veterinarians, practice managers, and clinic owners • Run workflow-driven demos that connect operational challenges to measurable outcomes • Help buyers understand the clinical, operational, and financial impact of change • Guide prospects through a structured evaluation and decision-making process • Maintain consistent follow-up and deal momentum across your pipeline • Become an expert in veterinary workflows, practice operations, and Digitail’s platform • Partner closely with onboarding and customer success teams to ensure smooth transitions for new clients • Manage pipeline, forecasting, and revenue performance with a high degree of ownership • Consistently achieve and exceed sales targets

Role Description As an Account Manager at Digitail, you will own and grow relationships with our largest veterinary clinic groups after the sale. You will guide the onboarding of initial clinics, coordinate the rollout of subsequent locations, and act as the primary relationship owner for multi-location organizations. Your focus will be driving adoption, operational alignment, expansion opportunities, and long-term partnership across the Digitail platform. We are open to applicants in North America (Canada and the USA) as fully remote or hybrid (depending on location). Responsibilities - Build and maintain strong, trust-based relationships with multi-location veterinary groups, serving as the primary point of contact for executive sponsors, operators, and clinic leaders. - Own the full customer lifecycle for assigned enterprise groups, from onboarding through long-term strategic account management and expansion. - Lead the onboarding of the initial clinics post-sale and coordinate the structured rollout of additional locations over time. - Partner closely with the Onboarding team to ensure each clinic is launched according to Digitail best practices and operational workflows. - Drive adoption and usage across locations by proactively guiding customers toward workflow optimization, new features, and best practices. - Identify, recommend, and lead expansion opportunities including additional clinics, add-on products, and broader platform adoption across the group. - Own the long-term account plan for each enterprise group, including rollout schedules, engagement plans, and regular executive-level business reviews (QBRs). - Plan, host, and follow up on regular business reviews and usage reviews with customer stakeholders to ensure strategic alignment and continued value delivery. - Act as the escalation owner for complex customer issues, coordinating with Support, Product, and Leadership as needed. - Represent the voice of the customer internally by gathering structured feedback and contributing insights that influence product improvements and roadmap decisions. - Maintain accurate and detailed account documentation, next steps, and rollout tracking within internal systems. - Support commercial discussions, multi-year agreements, or renegotiations as needed for assigned accounts. - Stay informed about industry trends and veterinary operational models to effectively advise customers at a strategic level. Requirements - Experience in or exposure to VetMed. - Proven experience in Account Management, Customer Success, or Enterprise Customer roles within SaaS. - Experience managing multi-location or enterprise customers with multiple stakeholders. - Experience coordinating onboarding, implementation, or rollout projects across multiple sites. - Strong stakeholder management skills and the ability to build credibility with both operational and executive contacts. - Excellent organizational skills with strong attention to detail and follow-through. - Ability to translate operational challenges into clear action plans and recommendations. - Comfortable working cross-functionally with onboarding, support, product, and sales teams. - High technical aptitude and ability to understand and explain software workflows clearly. - Strong problem-solving abilities and calmness in managing complex customer scenarios. - Passion for customer partnership and improving the veterinary industry through technology. Benefits - PTO + Bank holidays: local standard - Continuous learning and personal growth: We offer a $1,000 (USD) yearly budget for learning and growth opportunities

Role Description Own full-cycle sales conversations from first call through close. - Be a trusted advisor with clinic stakeholders and decision makers. - Run focused, workflow-based demos that connect clinic pain to real outcomes. - Translate operational friction into business and clinical impact. - Guide buyers to a clear decision using a consultative, structured approach. - Follow up with consistency and purpose to maintain momentum. - Become an expert in our product and the industry to advise clinic owners in a high-trust manner. - Collaborate with clinic staff and decision makers to align their goals and objectives with our product capabilities. - Collaborate closely with our onboarding team to deliver a seamless launch of product to our clients. - Own pipeline management, forecasting, and overachieve revenue performance. Qualifications - 1-2 years of experience in software sales, preferably high-volume SMB SaaS sales - with closing experience. - Consultative, customer-first sales approach. - History of personal and professional excellence. - Lifelong learner mindset and commitment to professional growth and development. - Strong sales acumen, effective time management, and organization skills. - Excitement to travel and work industry conferences as needed. - Experience with VetMed (selling to or working in!) is a huge plus. Requirements - Curious and discovery-driven, with a bias toward understanding the why before jumping to solutions. - Naturally interested in how tools, systems, and workflows actually work under the hood. - Focused on workflows, outcomes, and decision risk — not just features or checklists. - Motivated to solve problems deeply rather than apply surface-level fixes. - Comfortable operating with incomplete information and clearly communicating what’s known vs. evolving. - Willing to experiment, iterate, and adapt as products, tools, and processes change. - Proactively uses technology, automation, and AI to improve effectiveness and scale impact. - Strong sense of ownership and follow-through from problem identification to resolution. - Comfortable explaining technical concepts simply to non-technical audiences, using real examples from hands-on experience. Benefits - 70-80k in local currency. - Work from home stipend to set up your office. - Awesome remote culture. - Generous paid time off. - Mission-driven company serving veterinary clinics.

• Build and maintain strong, trust-based relationships with multi-location veterinary groups, serving as the primary point of contact for executive sponsors, operators, and clinic leaders. • Own the full customer lifecycle for assigned enterprise groups, from onboarding through long-term strategic account management and expansion. • Lead the onboarding of the initial clinics post-sale and coordinate the structured rollout of additional locations over time. • Partner closely with the Onboarding team to ensure each clinic is launched according to Digitail best practices and operational workflows. • Drive adoption and usage across locations by proactively guiding customers toward workflow optimization, new features, and best practices. • Identify, recommend, and lead expansion opportunities including additional clinics, add-on products, and broader platform adoption across the group. • Own the long-term account plan for each enterprise group, including rollout schedules, engagement plans, and regular executive-level business reviews (QBRs). • Plan, host, and follow up on regular business reviews and usage reviews with customer stakeholders to ensure strategic alignment and continued value delivery. • Act as the escalation owner for complex customer issues, coordinating with Support, Product, and Leadership as needed. • Represent the voice of the customer internally by gathering structured feedback and contributing insights that influence product improvements and roadmap decisions. • Maintain accurate and detailed account documentation, next steps, and rollout tracking within internal systems. • Support commercial discussions, multi-year agreements, or renegotiations as needed for assigned accounts. • Stay informed about industry trends and veterinary operational models to effectively advise customers at a strategic level.

• Own full-cycle sales conversations from first call through close • Be a trusted advisor with clinic stakeholders and decision makers • Run focused, workflow-based demos that connect clinic pain to real outcomes • Translate operational friction into business and clinical impact • Guide buyers to a clear decision using a consultative, structured approach • Follow up with consistency and purpose to maintain momentum • Collaborate closely with our onboarding team to deliver a seamless launch of product to our clients • Own pipeline management, forecasting, and over achieve revenue performance

• Own complex, full-cycle enterprise sales motions from initial discovery through negotiation, close, and handoff • Lead consultative buying processes with multiple stakeholders, including practice owners, executive sponsors, operators, and clinical leaders • Act as a trusted advisor, helping organizations evaluate change, mitigate risk, and align around a clear decision • Run structured, outcome-driven demos that map current-state workflows to future-state operational and clinical impact • Diagnose operational friction and translate it into quantified business, financial, and care-delivery outcomes • Build and manage deal momentum through disciplined follow-up, stakeholder alignment, and clear next steps • Navigate longer sales cycles by guiding buyers through evaluation, internal alignment, and approval processes • Develop deep expertise in the product, market, and veterinary operating models to advise at an executive level • Partner closely with onboarding, customer success, and product teams to ensure a seamless transition from sale to launch • Own pipeline inspection, forecasting accuracy, deal strategy, and consistently exceed revenue targets