Role Description Du gestaltest das Kundenerlebnis rund um unsere Energieprojekte und sorgst dafür, dass unsere Kunden vom ersten Kontakt bis zum laufenden Betrieb professionell, transparent und serviceorientiert begleitet werden. - Du betreust Bewohner, Mieter, Gewerbekunden und Hausverwaltungen und bist ihre zentrale Ansprechperson für alle Fragen rund um unsere Produkte und Dienstleistungen. - Du sorgst für ein strukturiertes Onboarding neuer Kunden, vermittelst unsere Produktwelt verständlich und schaffst die Grundlage für eine langfristige und vertrauensvolle Zusammenarbeit. - Du bearbeitest Anfragen über unsere digitalen Kanäle sowie telefonisch, findest pragmatische Lösungen und stellst eine schnelle und verlässliche Kommunikation sicher. - Du pflegst Kunden- und Stammdaten in unseren modernen Systemen und unterstützt aktiv die Weiterentwicklung unserer Service-, Software- und Prozesslandschaft. - Du arbeitest eng mit den Teams aus Asset Management, Projektentwicklung, Finance und technischem Betrieb zusammen und trägst dazu bei, unsere Customer Experience kontinuierlich weiterzuentwickeln. Qualifications - Du hast eine kaufmännische Ausbildung, ein betriebswirtschaftliches Studium oder eine vergleichbare Qualifikation erfolgreich abgeschlossen. - Du verfügst bereits über Erfahrung im Kundenservice, Customer Success oder in einer vergleichbaren kundenorientierten Rolle und hast Freude daran, Menschen zu begeistern. - Du kommunizierst klar, empathisch und lösungsorientiert und behältst auch in anspruchsvollen Situationen einen kühlen Kopf. - Du arbeitest strukturiert, sorgfältig und mit einem hohen Qualitätsanspruch und verlierst auch bei mehreren Themen parallel nicht den Überblick. - Du interessierst Dich für Energie-, Immobilien- oder Nachhaltigkeitsthemen und möchtest die Energiewende aktiv mitgestalten. - Idealerweise bringst Du bereits erste Berührungspunkte mit der Energieversorgung, der Immobilienwirtschaft oder kaufmännischen Prozessen mit. Benefits - Flexible Arbeitsgestaltung, wie sie zu Dir passt: Bestimme selbst, wo Du am besten arbeitest – remote, unterwegs oder von einem unserer Standorte. - Plane Deine Arbeitszeit nach Projekterfordernissen und gestaltest Deinen Arbeitstag so, dass er optimal zu Dir und Deinen Aufgaben passt. - Perfekte Lage an unseren Standorten: Ob in Köln direkt am Dom, in Berlin am Südkreuz oder in München an der Isar – unsere Büros bieten Dir eine gut angebundene und attraktive Arbeitsumgebung. - Verantwortung mit echtem Impact: Du übernimmst die Verantwortung für Deine Projekte, triffst eigenständig Entscheidungen und gestaltest Abläufe und Prozesse aktiv mit. - Gezielte Weiterentwicklung: Wir fördern Deine Entwicklung – mit individuellen Weiterbildungen, Möglichkeiten zur fachlichen Spezialisierung und Entwicklungsmöglichkeiten. - Teamwork, das verbindet: Auch wenn Du remote arbeitest, bist Du Teil eines starken Teams. Regelmäßige Teamtreffen, Projekt-Reviews und standortübergreifender Austausch sorgen dafür, dass Wissen geteilt wird. - Sicherheit & spannende Projekte: Unbefristetes Arbeitsverhältnis, 30 Tage Urlaub und abwechslungsreiche Projekte, bei denen Dein Beitrag sichtbar Wirkung zeigt. - Und natürlich starke Zusatzbenefits: Profitiere von Urban Sports oder Wellpass, dem Deutschlandticket, Bikeleasing und weiteren Vorteilen, die Deinen Arbeitsalltag angenehmer machen. Contact Information Wir freuen uns auf Deine Bewerbung. Auch bei Fragen stehen wir Dir jederzeit gerne unter people@empact.energy zur Verfügung. Bei empact zählt, wer Du bist und was Du bewegen möchtest: Wir begrüßen Bewerbungen von Menschen mit unterschiedlichen Hintergründen, Perspektiven und Lebensrealitäten. Denn Vielfalt macht uns stärker – und ist für uns ein zentraler Bestandteil auf dem Weg zu einer nachhaltigen Zukunft.

Role Description As a Senior Technical Success Manager, Strategic, you will: - Own customer deployment, adoption, and outcomes for a portfolio of 10 accounts, from presales through renewal. - Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g. managing internal and partner teams), project reporting. - Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes. - Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement. - Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth. - Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal. - Build and deliver executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into a renewal and expansion story. - Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities across your book. - Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how Amplitude builds and delivers. - Continuously improve how you operate: develop repeatable playbooks, share best practices across the team, and find new ways to drive customer outcomes at scale. Qualifications - 7+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS. - 3+ years of experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities. - 2+ years managing a portfolio of 10 Strategic accounts. - Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart. - Experience training or enabling non-technical teams to become data-sufficient. - Excellent communication skills to influence everyone from a data engineer to a C-level executive. - Expert-level project management skills and the ability to thrive in an independent and fast-paced environment. Requirements - Business Acumen: Understands each customer's business model, growth levers, and priorities. Builds a path to value that connects Amplitude's platform to the outcomes that matter most to the customer. - Technical Fluency: Comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows. Able to unlock use cases and guide internal and partner delivery teams. - Delivery Excellence: Drives deployment and implementation quality across a full book of business. Manages timelines, coordinates internal and partner delivery teams, and ensures every account progresses through milestones on time and to standard. - Ownership of Outcomes Across Portfolio: Responsible for retention across your territory. Ruthlessly prioritizes time, resources, and attention to focus on the accounts and actions that drive the most impact. Accountable for ensuring customers achieve measurable business results from Amplitude, and for connecting customer outcomes to commercial value. - Prescriptive Customer Guidance: Sets the standard for what good looks like at each stage of the customer journey. Drives accountability across deployment and ongoing success. Pushes back on bad implementation patterns, guides customers toward proven approaches, and holds them accountable to their own defined success criteria. - Diagnostic Thinking: Proactively recognizes adoption gaps and technical blockers early and drives creative solutions that get customers back on track. - Curiosity and Self-Sufficiency: Defaults to figuring things out independently. Explores edge cases on your own, and comes to conversations with a point of view. This role requires someone who runs toward ambiguity. - AI Innovation: Embeds AI in day-to-day workflow to improve efficiency and customer outcomes. Experiments, iterates, and shares best practices. Benefits - Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans. - Flexible time off, paid holidays, and more. - Fidelity 401/K. - Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more. - Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support. - Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only). - Employee Stock Purchase Program (ESPP).

Role Description Our team is growing and we're looking for a Customer Success Manager (CSM) to help drive software adoption, maximize value, and ensure long-term satisfaction for our clients. - Own your client portfolio and be accountable for their health, adoption, and value delivery. - Protect and increase revenue by providing valuable insights to customers through data, offering improvement recommendations that help them improve & succeed. - Run structured value sessions — presenting KPI progress, identifying improvement opportunities, and recommending concrete actions. - Monitor usage, actions, progress and customer health proactively; escalate and act before problems grow. - Lead Strategic Business Reviews tied to each customer's objectives and drive renewal and upsell conversations. - Coordinate internally with Sales, Product, Enablement, Implementation, and Support to unblock issues and relay customer feedback. - Keep CRM and customer records accurate and up to date. - Be product and business savvy, ensuring to tailor the customer experience to meet their business needs with Orquest. Qualifications - Senior: 4+ years as a Customer Success Manager, Account Manager, or similar role in B2B SaaS environments (experience in Retail or Workforce Management is a huge plus). - Proven track record of driving software adoption, customer retention, and account growth. - Strong analytical skills — you're comfortable working with data, building reports, and translating numbers into decisions. Knowledge of Excel and Power BI are necessary. - Excellent communication and storytelling skills, with the ability to influence and engage both operational store managers and C-level executives. - An empathy-driven approach combined with sharp problem-solving skills to navigate complex customer situations. - Ability to manage a diverse portfolio of clients simultaneously and prioritize effectively in a fast-paced environment. - Experience with CRM tools (HubSpot, Vitally). - Advanced English level (C1). French is a very strong plus. Benefits - A key role in a fast-growing international SaaS company. - A diverse, global team and collaborative culture. - Real ownership and autonomy to drive impact. - Comprehensive Medical Insurance. - OpenUp platform for your mental well-being. - Cobee for flexible compensation (meals, transport, etc.). - Language classes to keep you growing. - A flexible work model.

• Customer support with backing: Gradually take on responsibility for your own portfolio of around 100 mid-market (SME) customers. • Growth & retention: You actively contribute to your customers' "Net Retention Movements". • Onboarding & established processes: You guide our customers through the successful implementation of our products. • Relationship building: You establish strong, successful relationships with your customers. • Targeted communication: You communicate proactively, clearly, and concisely with customers. • Problem solving & feedback: You actively contribute to our product development by collecting valuable customer feedback.