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Head of Technical Operations
Location
Colombia
Posted
14 days ago
Salary
0
Seniority
Lead
Job Description
Head of Technical Operations
DEUNA
• System Monitoring and Alerting: Develop and implement robust monitoring systems to identify potential failures, especially post-deployment, ensuring high system reliability and performance. • Deployment Standards: Define and maintain standards for all deployments. Ensure that each new solution or change includes comprehensive runbooks, alerts, and metrics. • Incident Management: Manage and coordinate responses to incidents with urgency and efficiency. Lead the creation of thorough post-mortem analyses to prevent future occurrences. • Documentation and Testing: Consolidate and maintain up-to-date documentation on client configurations. Ensure all configurations are thoroughly tested and functioning optimally. • Problem-Solving Support: Provide expert context and assistance in resolving issues during production incidents. • Team Coordination: Oversee and coordinate the work of technical customer support agents, ensuring effective and client-focused support. • Roadmap planning: Present regular summary reports of the overall operational health of the organization and opportunities for improvement. Manage and drive the roadmap for operational improvements.
Job Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Minimum of 10 years of experience in system operations, preferably in the fintech or e-commerce sectors.
- Proven track record in operational system management, including monitoring, incident response, and continuous improvement.
- Strong technical and analytical skills, including proficiency in SQL, Python, or similar technologies.
- Prior experience with using operational tooling such as NewRelic.
- Excellent problem-solving abilities and experience in handling high-pressure situations.
- Strong leadership skills with experience in managing technical teams.
- Excellent communication and documentation skills.
- Fluent in English and Spanish.
Benefits
- Vacations and additional PTO 🏝️
- Remote work from anywhere 💻
- Economic support for health insurance, internet and cell phone line📱🌐
- We all own DEUNA, we offer stock options 💸
- Learning and development platform 📚
- Multidisciplinary, diverse and dynamic team 🧡
- Growth and career path 🚀
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