A Global, Salesforce Marketing Cloud Implementation Partner.
Salesforce Consultant - Experience Cloud
Location
EST (UTC-5)
Posted
16 hours ago
Salary
$125K - $145K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Salesforce Consultant - Experience Cloud
Decision Foundry
Role Description We are seeking a Salesforce Consultant – Experience Cloud for our client to support federal and public sector initiatives. This role blends functional consulting and hands-on configuration, with a strong emphasis on Experience Cloud (portals, user journeys, and digital experiences). This individual will lead discovery and requirements efforts (50%) while also supporting hands-on configuration and solution delivery (50%). The ideal candidate is a strong communicator and facilitator who can translate business needs into scalable Salesforce solutions. Responsibilities: - Lead discovery sessions, stakeholder interviews, and requirements workshops with WHS stakeholders. - Prepare and facilitate current-state assessments, process mapping, and future-state design sessions. - Serve as the primary liaison between business stakeholders and technical teams. - Translate requirements into user stories, acceptance criteria, and functional designs. - Work closely with Salesforce Architects to align business needs with scalable Experience Cloud solutions. - Configure and implement Experience Cloud solutions, including portals, user access, page layouts, and workflows. - Design and optimize user journeys within Experience Cloud (login, case management, self-service, etc.). - Support backlog grooming, sprint planning, and Agile delivery activities. - Validate solutions through demos, prototypes, and stakeholder feedback loops. - Support User Acceptance Testing (UAT), including test scenario creation and defect triage. - Provide training frameworks and support end-user adoption efforts (in partnership with BA/support teams). - Ensure compliance with federal security, governance, and data standards. - Act as a trusted advisor to stakeholders on Salesforce capabilities, limitations, and best practices. Qualifications - Bachelor’s degree required. - 5–8 years of Salesforce experience as a Consultant, Business Analyst, or Functional Lead. - Strong hands-on experience configuring Salesforce Experience Cloud (Communities/Portals). - Proven ability to lead discovery and translate business needs into configured Salesforce solutions. - Experience designing and delivering customer-facing portals, case management workflows, and digital experiences. - Strong understanding of Salesforce platform capabilities (Service Cloud, Sales Cloud, Experience Cloud). - Experience working in Agile or hybrid Agile environments. - Ability to balance functional consulting with hands-on configuration (not a developer role). - Experience supporting federal or highly regulated environments preferred. - Salesforce certifications preferred (Administrator, Experience Cloud Consultant, etc.). - Excellent communication, facilitation, and stakeholder management skills. Requirements - Must pass pre-employment qualifications of our client. - Must be able to work EST hours. Benefits - Work Model – Remote. - Employment Type - Full-time. - Salary - $125,000 - $145,000 per year. Company Description Decision Foundry is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Role Description As a consultant, contact person, and solution finder, you support our customers from various industries in the digitalisation of marketing solutions, with a focus on Salesforce Marketing Cloud. You will also assist in implementing solutions and can support clients in one or two additional core Salesforce Clouds, such as Sales Cloud or Service Cloud, for example. - Analyze clients’ business processes, requirements, and challenges across the complete customer journey (from lead generation and onboarding to engagement, retention, and reactivation) with a focus on marketing automation and data-driven customer experience. - Act as a trusted advisor, providing strategic recommendations and best practices for Marketing Cloud solutions. - Design and implement use cases such as campaign management, customer journeys, and personalized communication across channels. - Configure and customize Salesforce Marketing Cloud and ensure integration with CRM systems and third-party platforms. - Plan, coordinate, and execute project activities in collaboration with project management and cross-functional teams. - Perform testing, deployment, and quality assurance to ensure stable and high-performing solutions. - Support presales activities by contributing functional and technical expertise (e.g. workshops, demos, solution design). - Train and enable client stakeholders, including marketing teams and administrators. - Collaborate with consultants, developers, and architects to deliver integrated CRM and marketing solutions. - Contribute to the development of internal best practices, templates, and standards for marketing automation. Qualifications - Degree in Computer Science, Information Systems, Business Administration, or a related field. - Multiple Salesforce certifications (e.g. Administrator; Marketing Cloud certifications are a strong plus). - At least 3 years of experience as a Salesforce Consultant or in a similar role. Requirements - Strong knowledge of Salesforce products, especially Salesforce Marketing Cloud, Marketing Cloud Account Engagement (Pardot), and Marketing Cloud Next. - Proficiency in Salesforce Data 360 and a solid understanding of related clouds such as Sales, Service, and Experience Cloud. - Experience in marketing automation, campaign management, and data-driven customer engagement. - Hands-on experience in configuring Salesforce using declarative and low-code approaches (e.g. Journey Builder) as well as code-based solutions (e.g. AMPskript). - Experience with system integrations (APIs, middleware, external systems). - Understanding of data models, segmentation, and cross-channel communication (email, mobile, web, advertising). - Familiarity with agile methodologies and tools such as Scrum, Jira, or Git. Benefits - Workation 🪸 - Medicover Sport 🏃🏻♀️ - 1000 euro Training Budget 📖 - Employee Events 🕺🏻 - Language classes (English and German) 👩🏻💻 - Private Medical Care ❤️🩹 - The form of employment is up to you 📝
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