NIHL Admin Team Leader

Location

United Kingdom

Posted

3 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

NIHL Admin Team Leader

Davies

Role Description The Admin Team Manager will be responsible for managing the operational aspects of the hire car provision business, ensuring seamless service delivery, compliance with regulations, and continuous improvement in efficiency and customer satisfaction. This role requires strong leadership skills, a keen eye for detail, and the ability to adapt to a fast-paced, customer-focused environment. What will your day look like: - Team Management: - Oversee daily Team deliverables including client management, team capacity, complaint strategy, compliance and overall service delivery. - Monitor key performance indicators (KPIs) to track performance and identify areas for improvement. - Leadership: - Manage, train, and motivate a team of direct reports (Team Leaders) and administrators. - Foster a positive working environment that encourages collaboration and high performance. - Conduct regular performance reviews and provide constructive feedback. - Feed into the overall divisional culture, supporting divisional focus and retention. - Customer Service: - Ensure high standards of customer service by addressing client enquiries, complaints, and feedback promptly. - Implement risk management strategies to minimize operational disruptions. - Financial Oversight: - Support Operations Manager with the management of operational budgets, control costs, and identify opportunities for cost savings. - Analyse financial reports and make data-driven decisions to optimize profitability. - Technology and Systems: - Leverage technology to improve operational efficiency, such as system improvements and adoption of new systems and technology. - Stay updated on industry trends and recommend innovative solutions to enhance operations. - Knowledge and Abilities: - Foster a positive and ethical working climate conducive to attracting, retaining, and motivating a diverse group of high-performing employees. - Develop and sustain motivated and skilled teams through effective leadership, development, mentoring, and coaching. - Use knowledge and data to challenge current assumptions and drive change. - Manage relationships with internal and external customers and suppliers. - Guarantee adherence to all policies and protocols concerning Security, Health and Safety, and Governance within the operation. - Meet customer, legal, compliance, and regulatory requirements. Qualifications - Must be a sole British National or dual national with one part being British. - No restrictions on working in the UK. - Must hold British Citizenship to be eligible to apply. Benefits - Career & Purpose - Davies Innovation Lab - Leadership training programme - Funding for professional qualifications - Thrive at Davies; learning opportunities - Environmental & Social - The Davies Foundation - Local charity funding - Pennies To Heaven - Employee Resource Groups - Employee volunteering programme - Financial Health - Pension, 5% employee and 5% employer contribution - My Choices at Davies provides; High Street discounts and Financial wellbeing hub - Life assurance: x4 - Refer a Friend - Cycle to Work Scheme - Lease car salary sacrifice - Davies Incentive Plan - Enhanced maternity, paternity and adoption pay - Mental, Physical & Emotional Wellbeing - Wellbeing centre; move, munch, money & mind focus - Discounts with 100's of UK retailers - EAP; 24/7 confidential helpline - 25 days holiday, increases to 26 days after 5 years and 27 after 10 years - Flexible working - Dress for your day - Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage - Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan

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