Revolutionizing the lab. Transforming patient care.
Laboratory Technical Consultant
Location
Australia
Posted
74 days ago
Salary
0
Seniority
Senior
Job Description
Laboratory Technical Consultant
Data Innovations LLC
• Resolve and respond to customer requests, support tickets in a polite, professional and timely manner using experience, knowledge base, customer files and traces for troubleshooting. • Log support calls into internal system (CRM) and handle unassigned tickets submitted by email, web or telephone. • Design and implement connectivity solutions for customers and business partners using Data innovations software. • Provide advanced level support and guidance from pre-implementation through post-live support to ensure maximum benefit from the company’s software solutions. • Provide customers and Business Partners with appropriate training and education on the company’s product and solutions. • Develop and maintain an advanced level knowledge of the use and functionality of the company’s software products, and its associated modules. • Maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions. • Successfully execute project plans through their completion for assigned service implementations. • Manage and accurately track time spent on assigned projects and tasks and meet utilization goals established for the position. • Work collaboratively with other departments within the company to ensure the company’s operational readiness for new releases. • Act as and provide escalation support for the company’s customer support and sales teams. • Ensure customer concerns are proactively communicated to management and team members as appropriate. • Document and deliver project status updates to all necessary individuals responsible for the service activity. • Responsible for keeping current on all product releases and enhanced/modified features. • Perform demonstrations/presentations of the company’s products and solutions to customers. • Actively participate in tradeshows, workshops and educational events as needed. • Perform other related duties as assigned.
Job Requirements
- Minimum associate’s degree in business management, Computer Science or related field and at least 3 years of related working experience OR at least 5 years related working experience with service implementations, technical services, project management or clinical laboratories.
- Working knowledge of a majority of the following: laboratory instrument interfacing, laboratory information system analysis/management/administration, TCP/IP Network troubleshooting, Server Log Analysis, Microsoft Windows Server, VMware Virtualization, Serial device connectivity, Network Device Services, and InterSystems Cache/IRIS Administration.
- Strong communication skills (written and verbal); including ability to communicate technical concepts to people of varying levels of technical competency.
- Excellent interpersonal and presentation skills.
- Excellent analytical and problem-solving skills.
- Demonstrated knowledge of and ability to execute upon the principles surrounding project management.
- Ability to meet travel requirements – up to 20% travel required, which may include travel outside of normal business hours – including evenings and weekends.
Benefits
- Must comply with and pass initial background check and drug screening, as well as subsequent background checks, drug screenings and vaccine requirements as required by customer contracts.
- Must comply with company vaccination policy.
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