Cypher Consulting Europe

Role Description As a Senior ServiceNow Developer on a contract basis, you will be a key contributor to the design, development, and implementation of ServiceNow solutions within a defined timeframe. Collaborating with cross-functional teams, you will play a pivotal role in translating business requirements into efficient and scalable ServiceNow applications. The ideal candidate will bring a strong technical background, excellent problem-solving skills, and the ability to deliver high-quality results within the specified contract period. - ServiceNow Development: Lead the design and development of ServiceNow applications and modules to meet business needs during the contract period, ensuring high performance, security, and scalability. - Collaboration: Work closely with business analysts, project managers, and other stakeholders to gather and understand requirements, translating them into technical solutions on the ServiceNow platform within the defined project timeline. - Customization: Customize and configure ServiceNow modules, workflows, forms, and scripts to enhance system functionality and user experience within the contract period. - Integration: Develop and implement integrations between ServiceNow and other enterprise systems to ensure seamless data flow and process automation within the project timeframe. - Documentation: Create comprehensive technical documentation for developed solutions, including design specifications, deployment guides, and user manuals, adhering to the project schedule. - Troubleshooting: Investigate and resolve complex issues related to ServiceNow configurations, integrations, and performance within the stipulated contract period. - Best Practices: Stay informed about the latest ServiceNow features, enhancements, and industry best practices, and incorporate them into development processes within the defined timeline. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field. - Minimum of 5 years of hands-on experience as a ServiceNow Developer, with a proven track record of successful project implementations on a contractual basis. - ServiceNow Certified Application Developer (CAD) certification is highly desirable. - Proficiency in JavaScript, HTML, CSS, and other web development technologies. - Extensive experience with ServiceNow modules and strong understanding of the platform architecture. Benefits - We are seeking independent consultants/freelancers for this position! Company Description Cypher Consulting Europe takes pride in its ability to deliver expert consultants across a wide spectrum of technologies and industry sectors.

Role Description The Technical Consultant will work closely with Process Consultant, customer personnel, Business Analyst(s), IT Architect, IT support teams, and other technical teams. This role would ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner. - Provides High Level Design and technical solutions for ServiceNow implementation. - Designs Integrations with ServiceNow such as LDAP, SSO, Integration Hub, web-services, email, and other relevant technologies. - Designs and Architects ServiceNow CMDB, Discovery, and Service Mapping implementation. - Designs and Architects Automation workflows using ServiceNow Orchestrator. - Understands the ServiceNow workflow, Service Catalog, and Portal. - Understands technical and functional design requirements for ServiceNow. - Creates prototypes for client engagements & design/demo POC for new ServiceNow features. - Proactively identifies system deficiencies and recommends solutions. - Understands the necessity of and contributes to coding standards. - Develops internal and external meeting objectives and agendas. - Prioritizes multiple tasks effectively, collaborates with other teams as applicable. - Motivates and mentors developers to build solutions that fulfill customer requirements. - Assists in enforcement of development deadlines, schedules, and quality deliverables. - Follows through with commitments and fosters mutual trust with fellow employees. - Contributes appropriately to conversations and assumes additional responsibility proactively. - Provides guidance or support to delivery teams, guiding and monitoring task completion, sharing expert knowledge and advice without carrying line responsibility. - Encourages fellow team members to make innovative contributions and embrace new ideas. Qualifications - Experience in Implementation and Design of ServiceNow, BMC Remedy, HP Service Manager. - Experience in Design and Implementation of solutions/applications on ServiceNow Platform. - Hands-on experience in documenting solution approaches and solution diagrams using other tools such as MS-Visio. - Hands-on experience with Glide Script, JavaScript, XML, JSON, and Web Service APIs. - Able to understand & parse XML, JSON, and other data formats. - Hands-on Experience & understanding of Service catalog and service portal. - Exposure to provide L4 support for production issues. - Should have understanding of ServiceNow architecture and access control mechanism. - Understanding of Software as a Service / Platform as a Service. - Should have prior experience in integrating tools in ServiceNow or other similar tools using MidServer, web services, Integration Hub, email, etc. - Subject matter expertise for ServiceNow platform capabilities and applications such as ITSM, ITOM (CMDB, Discovery, Service Mapping & Event Management), ITAM, ITBM, CSM, GRC. Company Description Cypher Consulting Europe takes pride in its ability to deliver expert consultants across a wide spectrum of technologies and industry sectors.

Role Description We are seeking an experienced AI and Data Governance Specialist to join our team and help drive initiatives that ensure compliance, foster innovation, and enable ethical AI adoption. You will work in a dynamic environment with strong cross-functional collaboration, where your expertise will be highly valued and your contributions will directly influence how data and AI are governed and developed across the organization. - Support governance frameworks: Assist in maintaining and implementing data and AI governance frameworks to ensure accuracy, consistency, and compliance. - Operational execution: Drive day-to-day governance activities, including process optimization and documentation. - Cross-functional collaboration: Work with internal councils, business units, and stakeholders to align governance processes and data definitions. - Compliance and responsible AI: Support monitoring of regulatory compliance and ethical AI standards in collaboration with relevant partners. - Knowledge sharing: Contribute to training and change management initiatives to improve adoption and awareness across the organization. Qualifications - Hands-on experience in data governance and AI governance. - Strong understanding of data management principles, regulatory compliance, and AI ethics. - Proven track record of collaborating cross-functionally with business leaders, IT teams, and regulatory bodies. - Excellent analytical, problem-solving, and execution skills. - Familiarity with modern governance approaches such as data mesh and federated governance. Requirements - Strategic insight with the ability to work operationally across multiple governance areas. - Ability to translate strategy into practical actions and deliver results. - Understanding of decentralized ownership while maintaining global standards. - Ability to apply governance concepts in practical, operational contexts to support scalability and collaboration. Company Description Cypher Consulting Europe takes pride in its ability to deliver expert consultants across a wide spectrum of technologies and industry sectors.

Role Description We are seeking talented Data & AI Engineers to support the development of an enterprise-grade AI Assistant. This is a high-impact initiative at the intersection of modern data engineering and applied AI. The role focuses on building the data pipeline that transforms unstructured corporate documents into a searchable, intelligent knowledge base powering a Large Language Model (LLM) as well as automating actions such as ticket creation and workflow integrations. - Data Engineering: Build and maintain scalable data pipelines using Databricks and Azure Data Lake Storage Gen2 (ADLS Gen2), ensuring reliability and performance across all pipeline stages. - Data Transformation: Implement the Medallion Architecture (Raw → Silver → Gold layers) to clean, normalise, and structure technical documentation for downstream AI consumption. - AI Orchestration: Design and develop the Reasoning Layer using frameworks such as LangChain or LlamaIndex to manage LLM logic, prompt routing, and tool orchestration. - Search Optimisation: Manage and tune Vector Databases (e.g. Pinecone, Weaviate, or Azure AI Search) to enable fast and accurate semantic retrieval across the corporate knowledge base. - Integration & Automation: Develop Azure Apps and Azure Functions to connect the AI system to external enterprise platforms such as Salesforce and SharePoint, enabling end-to-end automation. Qualifications - 3–4 years in Data Engineering or Software Development with a strong focus on cloud-based data processing. - Strong proficiency in Databricks and Python; comfortable working across the full data engineering lifecycle. - Hands-on experience with LLM orchestration frameworks: LangChain, LlamaIndex, or similar. - Solid understanding of the Azure ecosystem — Storage (ADLS Gen2), Identity (AAD), and Serverless (Azure Functions). - Familiarity with modern AI coding assistants (GitHub Copilot, Cursor, OpenAI Codex) to accelerate development velocity. Company Description Cypher Consulting Europe takes pride in its ability to deliver expert consultants across a wide spectrum of technologies and industry sectors.

Role Description We are seeking an experienced and delivery-focused Senior Project Manager to lead complex global payroll transformation and integration programs. The ideal candidate will have a strong background managing enterprise-scale payroll implementations, coordinating cross-functional stakeholders, and driving integrations across finance and HR technology ecosystems. This role requires a seasoned PM with expertise in governance, enterprise delivery frameworks, vendor coordination, and global stakeholder management. - Lead end-to-end delivery of global payroll transformation and implementation projects. - Manage integrations between third-party payroll platforms, Workday, Kyriba, and related enterprise systems. - Establish and maintain strong project governance, including RAID management, stage gates, steering committee reporting, and executive updates. - Coordinate cross-functional teams across HR, Finance, IT, Security, Compliance, and external vendors. - Ensure project delivery aligns with enterprise infosec, data privacy, and financial compliance requirements. - Drive project planning, budgeting, risk mitigation, resource management, and delivery execution. - Manage vendor relationships and oversee global stakeholder communication and coordination. - Monitor project milestones, dependencies, and deliverables to ensure successful implementation outcomes. - Support change management, testing, deployment, and post-go-live stabilization activities. Qualifications - Active project management certification such as PMP, PRINCE2 Practitioner, or equivalent. - Proven experience leading global payroll projects as a full-time Project Manager. - Strong hands-on experience managing integrations between payroll systems, Workday, and Kyriba. - Solid understanding of enterprise governance frameworks, RAID management, stage gates, and executive steering reporting. - Practical knowledge of enterprise information security, data privacy, and financial compliance requirements within IT implementations. - Excellent stakeholder management and vendor coordination skills. - Fluent business English with the ability to work across global teams and time zones. Company Description Cypher Consulting Europe takes pride in its ability to deliver expert consultants across a wide spectrum of technologies and industry sectors.

Role Description We’re looking for a senior Service Operations Manager to lead the day-to-day delivery of ServiceNow services for a large enterprise customer. You’ll be the main point of contact, responsible for service performance, customer satisfaction, and leading a global team of ~20–25 people. - Customer & service management - Act as the main contact for the customer’s IT leadership - Run regular meetings (daily, weekly, monthly reviews) - Manage major incidents and escalations - Ensure services meet agreed performance targets (SLAs) - Team leadership - Lead a team of engineers and consultants (onshore + offshore) - Ensure smooth day-to-day operations (tickets, support, delivery) - Handle resource planning, coaching, and performance management - Platform oversight - Oversee platform health (upgrades, patches, releases) - Ensure best practices across modules like ITSM, CMDB, ITOM, GRC - Work with architects on future improvements and roadmap - Continuous improvement & commercial ownership - Drive ongoing service improvements (efficiency, quality) - Manage budgets, costs, and contract scope - Track risks, compliance, and governance Qualifications - 10+ years in IT service management - Strong experience with ServiceNow delivery - Experience managing large teams (20+ people, global setup) - Knowledge of ITIL (certification preferred) - Strong stakeholder management and communication skills Company Description Cypher Consulting Europe takes pride in its ability to deliver expert consultants across a wide spectrum of technologies and industry sectors.

Role Description We are seeking two experienced Oracle Transportation Management System (OTM) consultants to support a critical recovery and turnaround project. The focus is to eliminate freight-invoice errors, stabilize system interfaces, and enable a successful Manhattan WMS go-live. This project demands deep OTM–SCALE integration expertise, process leadership, and a hands-on approach all within a 90-day recovery window. Post-stabilization, the goal is to enhance OTM functionality and support a broader rollout to additional sites. - Establish and manage project governance (e.g., RAID logs, weekly issue reviews) - Mentor and guide the existing TMS team - Lead invoice-accrual triage and reconciliation - Drive alignment between OTM and SCALE systems Qualifications - End-to-end OTM program leadership across multiple sites - Freight-forwarder invoice and rate management - Workflow optimization and error-resolution - Proven track record of turning around distressed logistics IT projects - Hands-on Oracle Transportation Management (OTM) experience Company Description Cypher Consulting Europe takes pride in its ability to deliver expert consultants across a wide spectrum of technologies and industry sectors.

Role Description We are seeking an experienced Salesforce OmniStudio Developer to support a key initiative focused on delivering scalable, customer-centric digital solutions on the Salesforce platform. You will play a critical role in designing and building solutions using OmniStudio (Vlocity) components, working closely with business stakeholders, architects, and development teams to deliver high-quality, efficient implementations. - Design and develop solutions using Salesforce OmniStudio components: OmniScripts, Integration Procedures, DataRaptors, FlexCards - Translate business requirements into scalable technical solutions - Integrate Salesforce with external systems via APIs and middleware - Collaborate with architects, Product Owners, and other developers - Ensure performance optimisation and scalability of solutions - Troubleshoot and resolve technical issues across the platform - Participate in agile ceremonies and contribute to continuous improvement - Maintain documentation and best practices Qualifications - Proven experience as a Salesforce Developer with OmniStudio (Vlocity) - Strong hands-on experience with: OmniScripts, DataRaptors, Integration Procedures, FlexCards - Solid understanding of Salesforce platform (Sales/Service Cloud) - Experience with Apex, Lightning Web Components (LWC), and APIs - Knowledge of REST/SOAP integrations - Experience working in Agile/Scrum environments - Strong problem-solving and communication skills - Candidates must be based in the Philippines. Company Description Cypher Consulting Europe takes pride in its ability to deliver expert consultants across a wide spectrum of technologies and industry sectors.