CRAFTSMAN+

• Lead product design for our newest AI research agent product, working directly with customers to understand their workflow needs and deliver intuitive interfaces with AI products and their outputs. • Design and implement functional, beautiful, and scalable interfaces to help enable our customers to realize our product's full value. • Continuously collaborate with product managers and engineers—from discovery to delivery. • Envision the future of the product through north star thinking and prototyping ideas that close the gap between ‘what is’ and ‘what could be.’ • Evaluate your ideas by testing your solutions with real users and customers throughout the process. • Advocate for our users and challenge yourself and others to think more holistically about the whole customer journey beyond the product. • Play a key role in helping to scale our product, design system, team, and processes.

• Lead Craft’s FedRAMP readiness program — defining the roadmap, owning the ATO timeline, and driving execution across engineering and security stakeholders. • Design and implement AWS GovCloud architecture that meets FedRAMP Moderate and High requirements. • Translate NIST 800-53 Rev. 5 controls into concrete, auditable, and continuously enforced technical implementations — not just documentation. • Build and maintain compliance automation tooling to continuously validate control adherence across the environment, reducing manual audit burden. • Develop and manage secure CI/CD pipelines with integrated security gates, secrets management, and deployment controls appropriate for FedRAMP environments. • Author and maintain System Security Plans (SSPs), control implementation statements, and audit evidence packages; work directly with auditors and 3PAOs through assessment cycles. • Perform threat modeling, risk assessments, and security architecture reviews across the platform. • Define and drive how FedRAMP controls are embedded across the engineering lifecycle, partnering with full-stack, data, and machine learning teams to ensure consistent, scalable adoption. • Serve as the internal subject matter expert on FedRAMP, NIST 800-53, and federal compliance — upleveling the broader team’s knowledge as the program matures.

• Campaign execution: Plan, launch, and optimize integrated marketing campaigns aligned with company growth goals, from concept through performance analysis. • Content creation: Write blog posts, articles, email campaigns, social media copy, and lead magnets that drive organic traffic and position CRAFTSMAN+ as a thought leader in ad tech and creative technology. • Sales enablement: Develop case studies, one-pagers, pitch collateral, and campaign materials that help close deals and generate new leads. • Email marketing: Build and manage nurture sequences end-to-end — writing the copy, segmenting audiences, scheduling sends, and analyzing results. • Website & SEO: Manage and maintain the company website — updating content, improving SEO, and ensuring everything stays current and on-brand. • Performance & analytics: Track, analyze, and report on campaign performance. Identify insights, spot opportunities, and recommend what to double down on (or cut).

• Integrate large language models into production AI agent workflows - building structured-output pipelines with grounding, reference resolution, and evidence traceability. • Design and evolve APIs that serve risk Intelligence data to customers and external integrations. • Build and maintain data ingestion pipelines - owning the full lifecycle from extraction through loading and error handling. • Own reliability of async task processing systems — health monitoring, autoscaling, alerting, and incident response. • Build and maintain shared libraries and internal developer tooling that accelerate the entire engineering team. • Manage full service lifecycle — from standing up new services to decommissioning legacy ones.

• Own and continuously improve the handoff process between Sales and Production — ensuring scopes, briefs, timelines, and expectations are locked before creative work begins • Build and maintain scalable production workflows supporting high-volume output across static, video, animation, and interactive formats • Design a standardized resourcing process that matches creative talent to projects and prevents bottlenecks before they happen • Develop and maintain a polished client onboarding process — covering asset delivery, approvals, communication norms, and project expectations • Identify friction points across the production pipeline and implement durable solutions, not workarounds • Use AI tools — including Claude, ChatGPT, Cursor, Zapier, Bolt, Make, n8n, and similar platforms — to build internal tools, automations, and workflow improvements • Reduce manual overhead by developing automation across production workflows and internal systems • Build dashboards and automation inside Monday.com that give real-time visibility into workload, capacity, and project status • Develop and maintain internal systems: live production calendars, capacity trackers, and operational dashboards • Keep internal systems clean, accurate, and accessible so production data can actually be trusted • Create documentation and training materials that help teams adopt new tools without friction • Provide leadership with regular reporting on operational health, workflow efficiency, and production performance • Support margin visibility and project-level operational insights • Partner with leadership to identify operational opportunities that expand service offerings • Manage internal department expenses and approve freelancer invoices within project budgets • Help build the operational foundation that scales with CRAFTSMAN+ as we grow.

About CRAFTSMAN+ CRAFTSMAN+ is redefining how world-class creative gets made. We are a global team of creators and technologists partnering with leading brands and game studios to produce high-performing creative at scale — across static, video, 3D, playable, and interactive formats. Recognized by Inc. 5000 as one of America's fastest-growing companies, we believe the future of creative production runs on great talent, strong systems, and intelligent automation. We're building that future now — and this role is central to it. The Role We're looking for a Production Operations Manager (AI & Automation) who thinks in systems, builds with urgency, and gets genuinely excited about using AI to make creative teams faster and smarter. This is not a "document the process" role. It's a "design, build, and ship the process" role. You'll own the operational backbone of our production team - designing workflows, building internal tools, eliminating friction, and using modern AI to scale how we work. You'll sit at the intersection of sales, production, and creative, making sure every project moves from deal close to final delivery without dropped balls or wasted motion. A week in this role might look like: auditing a handoff breakdown between sales and production, building an automation in Monday.com to surface at-risk projects before they slip, prototyping a brief intake tool using Claude or Bolt, and running a resourcing review to align talent to the next sprint of incoming work. What You'll Do Production Operations - Own and continuously improve the handoff process between Sales and Production — ensuring scopes, briefs, timelines, and expectations are locked before creative work begins - Build and maintain scalable production workflows supporting high-volume output across static, video, animation, and interactive formats - Design a standardized resourcing process that matches creative talent to projects and prevents bottlenecks before they happen - Develop and maintain a polished client onboarding process — covering asset delivery, approvals, communication norms, and project expectations - Identify friction points across the production pipeline and implement durable solutions, not workarounds Workflow Automation & Internal Tools - Use AI tools — including Claude, ChatGPT, Cursor, Zapier, Bolt, Make, n8n, and similar platforms — to build internal tools, automations, and workflow improvements - Reduce manual overhead by developing automation across production workflows and internal systems - Build dashboards and automation inside Monday.com that give real-time visibility into workload, capacity, and project status - Develop and maintain internal systems: live production calendars, capacity trackers, and operational dashboards Operational Infrastructure - Keep internal systems clean, accurate, and accessible so production data can actually be trusted - Create documentation and training materials that help teams adopt new tools without friction - Provide leadership with regular reporting on operational health, workflow efficiency, and production performance - Support margin visibility and project-level operational insights Business Operations - Partner with leadership to identify operational opportunities that expand service offerings - Manage internal department expenses and approve freelancer invoices within project budgets - Help build the operational foundation that scales with CRAFTSMAN+ as we grow What We're Looking For You are a systems thinker with a builder's bias - someone who sees a broken process and immediately starts designing the fix. - 3–5 years in production operations, project management, or producer roles within a creative agency, marketing studio, or production environment - Hands-on experience using AI tools to automate workflows, prototype internal tools, or improve operations — not just familiarity, but actual shipped work - Deep understanding of creative production pipelines across digital marketing, motion, video, or interactive media - Experience building workflows in Monday.com, Asana, Notion, or similar platforms - Strong communicator who can translate fluently between sales, production, and creative teams - Comfortable holding multiple operational initiatives at once without losing detail or momentum - Collaborative by default, with a genuine investment in team success over individual credit You don't need a decade of AI experience - nobody does. What matters is curiosity, hands-on experimentation, and the drive to apply new tools in real, practical ways. Why Join CRAFTSMAN+ - Work at the real intersection of creative production, technology, and AI — not as a buzzword, but as a daily practice - Play a central role in shaping how a fast-growing creative company operates and scales - Collaborate with a global team of talented designers, animators, and creative technologists - Contribute to work produced for leading brands and game studios - Build something that matters — the operational infrastructure of a company on an upward trajectory Compensation Compensation is based on experience, location, and role scope and will be discussed during the interview process. We're committed to paying competitively for the right person. CM+ Values Customer First - We put our partners and their success at the center of everything we do. Seize Your Potential - We encourage curiosity, initiative, and growth at every level. Lead by Doing - We believe the best leaders roll up their sleeves and contribute. Own It - We take responsibility for outcomes and follow through on our commitments. Win Together - Collaboration and trust drive our best work. Equal Opportunity CRAFTSMAN+ is proud to be an equal opportunity employer. We are committed to building a diverse, inclusive workforce that reflects the global communities we serve. Different perspectives make our work — and our culture — stronger.

• Animate characters, props, environments, and cameras for real-time and cinematic experiences • Build cinematic sequences using Unreal Engine tools like Sequencer and Control Rig • Create expressive, believable character animation with strong fundamentals and performance • Animate camera moves and cinematic beats that support storytelling and flow • Use Cinema 4D for animation, layout, motion, or previs, and integrate work into Unreal Engine • Collaborate with creative, technical, and production teams to bring concepts to life • Iterate quickly based on feedback while maintaining quality and consistency • Optimize animated assets and sequences for real-time performance • Keep files clean, organized, and production-ready

• Able to take high-level direction of a client's needs to produce engaging interactive ads • Educate clients on best practices when creating interactive ads • Pitch and demo ad concepts in client facing meetings • Take ownership of projects from concept to delivery • Able to improvise on concepts with little to no creative assets • Solve problems creatively and be able to compromise without impacting the quality of work