Copado

Role Description As a Customer Success Manager at Copado, you will play a crucial role in ensuring the success and satisfaction of our customers. You will act as a strategic partner, working closely with customers to understand their unique needs and challenges. By providing tailored advice and recommendations, you will help them drive adoption of Copado, manage complex releases, increase productivity, and minimize risk. - Act as a strategic and influential partner for customers, addressing specific pain points and use cases. - Identify areas of opportunity hindering customer success and provide tailored solutions and recommendations. - Improve team efficiency by optimizing previously defined processes such as templates or risk playbooks. - Collaborate with customers to build mutually beneficial success plans, tailoring meeting agendas based on customer attendees. - Clearly articulate the value proposition of Copado's features and products using a strategic and consultative approach. - Provide meaningful follow-up summaries and resources after each customer call. - Independently create optimal prescriptive plans with customers to help them achieve their goals. - Conduct initial discovery to qualify opportunities for upsell, proactively communicating with Sales. - Execute Quarterly Business Reviews (QBRs) using Copado Insights data to identify trends, risks, and opportunities. Qualifications - Excellent written, verbal, and interpersonal communication skills. - Minimum 5 years of experience in customer success management roles. - Bilingual Skills in German and English are mandatory. - Strong sense of accountability in following up with customers. - High emotional intelligence to pick up on customer sentiment. - Consultative approach in advising customers on processes required to achieve their goals. - Experience in addressing key challenges encountered by Copado customers. - Strong problem-solving skills and the ability to think creatively. - Experience in driving customer adoption and success through proactive communication. Requirements - Familiarity with Copado's features and functionalities. - Knowledge of agile methodologies and practices. - Understanding of integration capabilities and experience integrating ALM tools or systems. - Ability to provide guidance and training to customers on using Copado effectively. Company Description Copado is Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.

Role Description Join the Copado Team as a Federal Account Executive. Build an effective go-to-market strategy to drive awareness, build advocacy, engage in account planning, and identify and manage new Sales opportunities in the Federal space by leveraging relationships and working collaboratively with our supporting teams. - Developing and driving the strategy for growth and new customer acquisition in the Federal space - Collaborating with your team to define and deliver compelling value propositions in order to generate opportunities - Track, analyze, and communicate to management key metrics and business trends as they relate to your region - Supporting all aspects of regional development, including but not limited to, meeting with customer influencers from different channels (Implementation partners, ISVs and Salesforce.com Sales and Customer Success groups) to identify targets, along with, planning and executing focused marketing activities - Engaging with your region's customers to ensure they are set up for success post-deal - Prospecting potential new customers through targeted outbound activity - Understanding customer growth goals, strategies and initiatives, and establishing Copado as a best-in-class solution - Meeting or exceeding quarterly and annual sales objectives - Participating in all product, sales, process training, and certifications to develop the expertise of the Copado solution, vision, and strategy - Managing account relationships, pipeline, and forecast in Salesforce CRM Qualifications - 4-6 years recent experience selling SaaS to Federal clients - 4-6 years selling into Federal organizations with existing relationships - 1+ years working in the Salesforce ecosystem for a sales capacity - Demonstrate ability to think strategically about business, product, and technical challenges - Engage with all kinds of people, building and leveraging relationships to create mutually-beneficial value - Expert at multitasking, and working with shifting priorities and uncertainty in a startup environment - Reach out to a company we have never worked with before - Possess a passion to lead and build a region by collaborating and motivating others to execute a defined plan and strategy - Be a team player, understanding that other groups within the company need to be successful and you can successfully work together - You are emotionally intelligent, can deliver and receive feedback in a professional manner Benefits - Competitive salary and performance-based bonuses. - Comprehensive health, dental, and vision insurance. - 401(k) Plan - Paid Time Off - Wellness Perks

Role Description The Quality Engineering (QE) organization is the revenue protection infrastructure for Copado, directly enabling "Predictable, Reliable Releases" as a core company objective. The core mission is to transform the release process by: - Building an Autonomous Safety Net: Architect and implement robust, AI-driven automated test suites that serve as a proactive safety net against software regression, directly protecting the company's $137M+ Core ARR. - Driving Quality-First CI/CD: Embed quality and compliance via automated gates into CI/CD pipelines to make release days obsolete, accelerate development, and prevent costly L3 escalations. - Enhancing Strategic Value: Act as the driving force for quality in an assigned product area, ensuring every deployment builds customer trust, neutralizes competitive threats, and accelerates the shift toward an autonomous AgentOps platform. The Test Automation Engineer will be the driving force for quality in their assigned area, ensuring that every deployment enhances customer trust and business value. - Test Automation Development: Contribute to the development and maintenance of end-to-end UI and API test automation for the assigned product area using Copado Robotic Testing (CRT). Help enhance automated test coverage, ensuring that tests are reliable, maintainable, and scalable. - Functional & Exploratory Testing: Execute functional and exploratory testing on new features to identify defects early. Learn to recognize common failure patterns and report issues clearly and accurately. - Proactive Quality & Defect Prevention: Support the identification of automation opportunities and participate in exploratory testing of new features. Assist in detecting and preventing defects early in the development cycle, helping to reduce customer-facing issues. - AI & Robotics Adoption Support: Learn and assist in using Copado AI agents and Robotic Explorer for test generation and automation. Provide feedback on improving test reliability and maintainability, contributing to improved productivity with AI-assisted testing. - Quality Gate Execution: Contribute to the design, implementation, and continuous improvement of automated quality gates in CI/CD pipelines, covering functional, regression, and performance testing. Help ensure release readiness by balancing risk and speed to minimize production issues. - Team Collaboration & Knowledge Sharing: Collaborate with team members to learn and apply QA best practices, including Robot Framework and CI/CD integration. Participate in code reviews and knowledge-sharing sessions to develop and grow your skills. - Cross-Team Collaboration & Improvement: Work closely with engineering, product, and DevOps teams to ensure quality is embedded throughout the development lifecycle. Help identify quality and performance gaps and contribute to continuous improvement efforts. Qualifications - Strong experience (1-3 years) with Robot Framework and standard automation tools like Selenium, Playwright, and Appium. - Hands-on knowledge of Copado Robotic Testing (CRT) and Copado Explorer (highly desired). - Hands-on knowledge for using AI agents and specific knowledge of AI prompting techniques. - Expertise with CI/CD pipelines and tools like Git, Jenkins, AWS, and GitLab. - Technical knowledge of Python, XML, APIs, CLI, SQL, Postman, and log analysis. - Prior Salesforce experience (good to have) to understand the unique challenges of testing Metadata and complex enterprise environments. Requirements - Possesses a strong quality mindset with a proactive approach to testing. - An effective collaborative builder with excellent communication skills to interact seamlessly with technical (Dev, DevOps) and management stakeholders. - Demonstrates a commitment to continuous improvement in processes and personal skill mastery. - Demonstrates proven relationship-building and problem-solving skills. - Experienced in working with remote teams and maintaining high engagement and productivity across time zones. Benefits - Opportunity to work in a dynamic and innovative environment. - Access to advanced testing technologies and methodologies. - Collaboration with cross-functional teams to enhance professional growth.

Role Description The Quality Engineering (QE) organization is the revenue protection infrastructure for Copado, directly enabling "Predictable, Reliable Releases" as a core company objective. As a Senior Test Automation Engineer at Copado, you'll join our Copado Quality Engineering team and be a driving force for quality in your assigned product area, ensuring every deployment enhances customer trust and business value. Your core mission is to transform the release process by: - Building an Autonomous Safety Net: Architect and implement robust, AI-driven automated test suites that serve as a proactive safety net against software regression, directly protecting the company's core. - Driving Quality-First CI/CD: Embed quality and compliance via automated gates into CI/CD pipelines to make release days obsolete, accelerate development, and prevent costly escalations. - Enhancing Strategic Value: Act as the driving force for quality in an assigned product area, ensuring every deployment builds customer trust, neutralizes competitive threats, and accelerates the shift toward an autonomous AgentOps platform. Qualifications - Core Automation & Test Architecture: Strong experience (3-5 years) with Robot Framework and standard automation tools like Qweb, Selenium, and Appium. - Expertise with CI/CD pipelines and tools like Git, Jenkins, AWS, and GitLab. - Strong Test Architecture Understanding to design, maintain, and scale the automation framework. - Copado & Robotics Expertise (Highly Desired): Hands-on knowledge of Copado Robotic Testing (CRT) and Copado Explorer. - Hands-on knowledge for using Copado AI agents and specific knowledge of AI prompting techniques. - Development & Data Fluency: Technical knowledge of Python, XML, APIs, CLI, SQL, and log analysis for building robust, back-end test validation and debugging. - API Automation: Hands-on experience with REST APIs, Requests and Postman. - Exploratory Testing: Proven ability to perform exploratory testing. - Non-Functional Testing (Highly Desired): Solid understanding of non-functional testing concepts. Competence in using JMeter. - Domain Knowledge: Prior Salesforce experience (highly desired) to understand the unique challenges of testing Metadata and complex enterprise environments. - Testing Methodologies: Familiarity with testing methodologies (ISTQB certification or equivalent). Requirements - Quality & Ownership: Possesses a strong quality mindset with a proactive approach to testing. Takes full ownership and is accountable for the quality of their deliverables. - Collaboration: An effective collaborative builder with excellent communication skills to interact seamlessly with technical (Dev, DevOps) and management stakeholders. - Agility & Improvement: Demonstrates a commitment to continuous improvement in processes and personal skill mastery. Eager to mentor others and share knowledge. - Execution: Demonstrates proven relationship-building and problem-solving skills. Manages complexity and demonstrates strong multitasking abilities and performance under pressure in a fast-paced environment. - Remote Work: Experienced in working with remote teams and maintaining high engagement and productivity across time zones. - Communication: Fluent written and verbal English communication. Company Description

Role Description Join the Copado Team as an Enterprise Account Executive and develop a solid strategy for targeting customers within an assigned channel or geography. Build an effective go-to-market strategy to drive awareness, build advocacy, engage in account planning, and identify and manage new Sales opportunities by working proactively and collaboratively with our supporting teams. Particular focus on working with partners within the Salesforce ecosystem to drive joint opportunities. - Overachieving and exceeding assigned revenue targets – securing new logos with enterprise businesses, as well as looking for expansion opportunities within existing accounts. - Developing and driving the regional strategy for growth and new customer acquisition in the Enterprise Segment. - Collaborating with your extended team to define and deliver compelling value propositions. - Track, analyse, and communicate to management key metrics and business trends, as well as opportunity data and ensure accurate opportunity data is maintained. - Supporting all aspects of regional development including, but not limited to, attending marketing events, meeting with customers, and influencers from different channels (Implementation partners, ISVs and Salesforce.com Sales and Customer Success groups). - Engaging with your customers to ensure they are set up for success post-deal. - Outbound prospecting activities and pipeline generation. - A creative thinker who can develop and deliver compelling business propositions to prospects and customers. - Understanding customer growth goals, strategies and initiatives, and establishing Copado as a best-in-class Salesforce DevOps solution. - Participating in all product, sales, process training, and certifications to develop the expertise of the Copado solution, vision, and strategy. - Managing complex sales motions and account relationships, pipelines, and forecast accuracy in Salesforce CRM. - Deliver compelling business propositions to ensure a value-based engagement with all clients and prospects. Qualifications - 4+ years of recent Enterprise experience selling technology and IT Solutions/SaaS within the Nordics & Benelux Region. - 1+ years working in the Salesforce ecosystem for a sales capacity would be a real advantage! - Bilingual in English, plus a Nordic language would be preferred. - Experience in selling to C-Level Level and navigating across both IT and business units. - Strong expertise in using sales methodologies like MEDDPIC to build pipelines and qualify opportunities effectively. - Hunter mindset. Strong background in new business hunting with an ability to build and grow your own pipeline. - Emotionally intelligent with an ability to listen and understand a client's challenges. - Extensive experience in consultative sales solutions with strong business acumen, who will excel at communicating a clear and compelling return on investment value, effectively guiding clients through the decision-making process. - Ability to navigate complex client hierarchies, reaching both the technical and economic buyers early in the sales process. - Be a motivated and results-orientated team player with high energy. - An individual who enjoys a start-up environment. Requirements - Bonus: Existing relationships in the Salesforce ecosystem. - Bonus: Knowledge of DevOps and/or testing software. Company Description Copado is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.