• Ensure timely and accurate completion of Australian home loan settlements • Coordinate with lenders, solicitors, and clients to manage settlement requirements • Deliver a seamless end-to-end process

• Manage a high volume of loan applications from start to finish, ensuring adherence to compliance and regulatory requirements • Efficiently identify and request missing documentation from borrowers, maintaining timely loan progression • Accurately assess borrower's borrowing capacity based on financial information and lender guidelines • Conduct comprehensive loan analysis to determine loan eligibility and structure • Demonstrate proficiency in HubSpot and Infinity to manage customer data and loan information effectively • Build and maintain strong relationships with brokers and clients, providing exceptional customer service • Collaborate with internal teams to ensure seamless loan processing and closing • Stay updated on industry regulations and ensure compliance with all relevant laws and policies

• Support the Investment Lending Manager by managing loan documentation, data accuracy, compliance, and communication with lenders. • Prepare and process loan applications from pre-submission to settlement • Input and verify data in Infinity, HubSpot, and Apply Online (AOL) • Assist in collecting and reviewing client documents for compliance • Maintain organized and compliant digital files in Google Drive and CRM • Cross-check data across Infinity, AOL, and other platforms for accuracy • Submit applications via AOL with broker consent • Order property valuations, pricing assessments, and credit checks • Respond to lender MIRs and follow up on pending requirements • Update stakeholders on loan status and next steps • Ensure documentation is ready for handover to the Settlement Team • Collaborate with Lending Managers and internal teams • Join regular Zoom meetings and process improvement sessions • Share feedback and solutions to streamline workflows

• Provide timely, professional support to franchisees and internal partners through ticketing systems, email, and direct collaboration with operations teams. • Investigate and troubleshoot software/system issues by gathering relevant details, reviewing available documentation, validating expected versus actual behavior, and identifying potential root cause. • Resolve issues within scope and escalate appropriately to vendors, internal partners, or leadership when needed. • Assist with testing and implementation of new system functionality, platform updates, configuration changes, and operational workflows. • Maintain a working understanding of POS and business system needs across multiple franchise brands. • Manage administrative and system-related tasks for franchise openings, ownership transfers, location closures, and related operational changes. • Prepare, submit, validate, and audit data files or reports to support accurate vendor updates and system changes. • Support software rollouts by assisting with testing, documentation, communication, issue tracking, and post-launch validation. • Identify risks, inconsistencies, or downstream impacts in system changes and communicate them clearly before action is taken.