• Serve as the primary point of contact for veterinary clinics throughout the CarePath implementation journey, guiding customers from kickoff through successful launch, adoption, and transition to Customer Success • Configure CarePath environments, including tenant setup, user permissions, PIMS integrations, data validation, and workflow configuration, partnering with internal technical teams to troubleshoot and resolve issues as needed • Manage implementation milestones, timelines, training sessions, launch readiness activities, and project risks to ensure successful customer outcomes • Develop expertise in CarePath workflows, integrations, and data flows to translate technical requirements into simple, actionable guidance for clinic teams • Conduct onboarding sessions and training for veterinary clinic staff while creating and maintaining documentation, training materials, and resources that support successful adoption • Partner closely with Strategic Account Managers to support clinic-level onboarding, program opt-ins, and adoption activities for strategic accounts • Coordinate implementation activities across multiple customer journeys and partner programs, ensuring clinics are onboarded using scalable, repeatable processes • Collaborate with Product, Engineering, and project teams to manage shared data dependencies, align cross-functional workstreams, and prevent delivery blockers • Help define, test, validate, and operationalize onboarding frameworks, communication rules, suppression logic, and data workflows that can be replicated across additional product and medication journeys as the business scales • Gather customer feedback, identify recurring challenges and opportunities, and partner with Product and Engineering teams to continuously improve the product, implementation experience, and operational processes

• Build, maintain, and drive execution against comprehensive campaign project plans, ensuring milestones, dependencies, and deliverables stay on track • Own campaign launch readiness by developing and managing launch checklists, coordinating cross-functional testing, and ensuring QA sign-off prior to every go-live • Partner closely with Product, Engineering, Marketing, Customer Success, and external partners to remove blockers and ensure successful campaign execution • Define and maintain campaign governance, including suppression rules, audience management, and operational standards as multiple customer journeys run simultaneously • Establish recurring performance reporting that provides visibility into campaign health, including sends, opens, clicks, conversions, unsubscribe rates, and other key engagement metrics • Present campaign performance, insights, and recommendations to CarePath leadership and strategic partners, helping inform future marketing investments • Identify opportunities to optimize campaign performance, customer engagement, and operational efficiency through data-driven decision making • Develop scalable processes, documentation, and operating cadences that enable future product launches and lifecycle marketing programs • Drive accountability across cross-functional teams while maintaining momentum toward launch commitments and business objectives

• Guidehouse is seeking a Program Services Analyst to support program management and operations for a federal public health client. • This role will support data tracking, reconciliation, quality control, reporting, and operational coordination across programmatic and financial systems used to manage public health program activities. • The analyst may support CDC DHP Program Management and Operations activities, including programmatic/financial reporting, operational trackers, quality control, coding, reconciliation, and leadership-ready reporting products. • Monitor, analyze, code, reconcile, and report programmatic and financial data. • Support data entry, data quality review, and coding in programmatic and operational systems. • Support operational data management activities related to public health program records, project profiles, reporting categories, and programmatic/financial data. • Download, search, merge, and organize datasets to support routine and ad hoc reporting. • Develop datasets and summaries for frequently requested reports, leadership data needs, and approved external reporting requests. • Support year-end reconciliation and reporting across program and CDC-wide applications. • Maintain trackers, documentation, SOPs, guidance materials, process documentation, and issue logs. • Coordinate across project teams to identify missing data, resolve issues, and support timely reporting. • Support reporting and analysis related to programmatic aspects of public health operations, including data quality, coding consistency, and recurring report production. • Assist with modernization activities, governance requirements, process improvements, and adoption of approved reporting tools. • Prepare clear written materials, summaries, and deliverables for client and internal review. • Deliver high-quality client service in a fast-paced, deadline-driven environment.

• Own instructional design programs or portfolios from intake through measurement and iteration • Translate business priorities into outcome-based learning strategies with clear roadmaps • Use AI-assisted data synthesis and performance analytics for trade-off recommendations • Build learning programs with generative AI as a core component • Advance modern instructional design practice and ensure all solutions are outcome-oriented • Lead the shift from manual production to AI-assisted, modular learning ecosystems • Partner with subject matter experts for knowledge capture