Role Description The Student Accounts Representative is responsible for maintaining the accuracy and integrity of student financial records through the timely processing of student account transactions, funding applications, billing activities, account reconciliations, refunds, and ledger maintenance. This position supports institutional financial operations by ensuring student accounts are accurately maintained and reconciled in accordance with federal regulations, institutional policies, and accounting standards. - Maintain accurate student account ledgers through timely and accurate posting of financial transactions. - Review and process student account adjustments, tuition adjustments, institutional scholarships, and approved account corrections. - Process student payments, third-party payments, funding transactions, and other account activity in accordance with established procedures. - Review and reconcile student account balances to ensure ledger accuracy and financial integrity. - Monitor and resolve transaction exceptions, posting discrepancies, and account variances. - Assist with the application and reconciliation of Title IV funding, third-party funding, institutional funding, and cash payments. - Process student refunds, stipend transactions, and other approved student account disbursements. - Review withdrawal and status change transactions to ensure appropriate charges, credits, and adjustments are accurately reflected on student accounts. - Process registration billing and recurring student account transactions for active students. - Support daily, weekly, monthly, and year-end reconciliation activities. - Assist in maintaining compliance with all federal, state, accreditor, and institutional requirements related to student financial records and account administration. - Maintain accurate documentation of account activity within institutional systems. - Collaborate with Financial Aid, Campus Operations, Cash Management, and other departments to resolve account discrepancies and ensure accurate student financial records. - Assist with audits, program reviews, reconciliations, and requests for supporting documentation. - Generate and review reports used to identify transaction errors, reconciliation variances, and account exceptions. - Support annual tax reporting processes, including 1098-T preparation activities as assigned. - Participate in process improvement initiatives designed to enhance accuracy, efficiency, and student account integrity. - Participates in cross-functional projects and institutional committees as required or assigned. - Follows appropriate complaint escalation and issue-resolution processes. Qualifications - Associate degree in Accounting, Finance, Business Administration, or related field preferred. - Minimum one year of experience in accounting, accounts receivable, student accounts, bookkeeping, reconciliation, banking operations, or related financial services environment preferred. - Strong analytical and problem-solving skills. - Exceptional attention to detail and commitment to accuracy. - Proficiency with Microsoft Excel and financial or student information systems. - Ability to manage multiple priorities while maintaining accuracy and meeting deadlines. Requirements - This position does not have direct supervisory responsibility but works closely with cross-functional teams. Physical Environment - This is a 100% remote position. - Incumbent may sit for long periods of time at a desk or computer terminal. - Incumbent may use calculators, keyboards, telephone and other office equipment. - Stooping, bending, twisting, and reaching may be required. - Some work may be completed in classroom or shop environment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Advise on U.S. federal and state employment law matters, including wage-and-hour compliance (FLSA and state analogues), meal and rest break requirements, expense reimbursement, leave laws (FMLA, state paid leave programs), and worker classification. • Support multi-state employment compliance as the company's U.S. workforce footprint grows, including monitoring new and changing state and local employment laws. • Draft, review, and maintain employment-related documents, including offer letters, employment agreements, restrictive covenants, separation agreements, and employee handbooks and policies. • Partner with HR on personnel matters, including performance management, accommodations (ADA), disciplinary actions, and terminations. • Conduct and support internal investigations into employee complaints, including harassment, discrimination, retaliation, and wage claims. • Support management of employment-related disputes and litigation, including coordinating with outside counsel, managing discovery and document collection, and assisting with administrative agency matters (EEOC, state agencies, DOL). • Advise on employment aspects of insurance coverage, including EPLI policies, claims reporting, and coverage analysis. • Monitor pay practices, payroll tax compliance, and employer withholding obligations in coordination with finance and payroll teams. • Develop and deliver employment law training for managers and HR staff.

• Assist lawyers; • Update case progress tracking systems; • Monitor case progress and proceedings; • Consider different strategies for the effective management and development of matters in the caseload; • Support other administrative activities.

• Review, revise, and manage contracts relating to the U.S. operations. • Provide compliance advice and support. • Draft and maintain internal policies and procedures for U.S. operations. • Monitor and ensure compliance with U.S. tax requirements. • Oversee employment law compliance and HR legal matters in the Philippines. • Manage business registration and regulatory filings for Philippines operations. • Ensure tax compliance and proper reporting for Philippine corporate and employment taxes. • Draft and maintain internal policies tailored to the Philippines business unit. • Conduct internal investigations.