• Deliver eBL onboarding, training, and client support after contract signing • Guide users through full eBL workflows and ensure correct operational procedures • Provide functional and operational support to agri-trading firms, vessel carriers, banks, and agents • Maintain communication with clients across regions and gather feedback for improvements • Handle first-line eBL issues, perform triage, and escalate when needed • Create and maintain user guides, knowledge base content, and troubleshooting documentation • Maintain deep understanding of client solutions and meet KPI

• Manages assigned book of business • Manage and negotiate renewals (provide renewal quote to customer-renewal analysis completed by underwriter) • Revenue growth for all assigned accounts through upsell/cross-sell and/or renewal increases • Serves as subject matter expert and consults with customers (internal and external) as needed on topics such as; crisis, organizational risk, program strategy, formal referral process, supervisory trainings, workplace policies, OD projects for all segments • Available for organizational consults • Oversees implementation process to ensure that it is set up in accordance with contract and program strategy • Conducts orientations as requested • Evaluates program results and delivers quarterly reports to customers • Sends referrals for any new sales (new logos) to Sales Directors • Proactive outreach and relationship building with POCs • Assists with follow ups on any customer complaints • Educates customer/broker on scope of service • Responsible for account retention • Enters consults/contacts in CRM • Identifies red flags for accounts at risk • Direct all contract saves for all assigned accounts • Regular, monthly account reviews with VP, COO, and AMs to identify threats and opportunities • Consults on strategies and solutions with customers • Participates in annual meetings and/or other organizational events (health fairs) as appropriate to help build relationships with economic buyers in order to retain and sell more services • Polishes and delivers proposals and sales presentations to assigned customers • Occasional travel to customer locations as needed to support program delivery, conduct training, and build relationships.

• Kouluttaminen ja tukeminen: Varmistat, että asiakkaamme saavat Hausvisesta parhaan mahdollisen hyödyn ja osaavat käyttää järjestelmää sujuvasti arjessaan. • Ratkaisujen löytäminen: Keskustelet asiakkaiden tarpeista, kuuntelet heitä ja autat kehittämään ratkaisuja, jotka aidosti tukevat heidän arkeaan ja tavoitteitaan. • Toiminnan tehostaminen: Tarjoat tukea ja ohjausta esimerkiksi uusien ominaisuuksien käyttöönotossa ja löydät keinoja helpottaa asiakkaidemme työtä.

• Onboarding and Training: Guide new pharmacy customers through the onboarding process, providing tailored support to ensure smooth adoption of CurifyLabs’ compounding technology. • Conduct training sessions (remote or onsite) to help users feel confident and self-sufficient. • Customer Support: Act as the primary liaison for customer inquiries, offering timely and effective solutions to their questions on product use, technical setup, and best practices. • Relationship Building: Develop strong, positive relationships with pharmacists and pharmacy staff to ensure they maximize the benefits of our technology. • Product Expertise: Become a subject-matter expert on CurifyLabs’ products, helping customers understand features and advising them on best practices for compounding automation, digital traceability, compliance, and patient safety. • Feedback Collection: Gather and analyze customer feedback to identify common needs, challenges, and feature requests, communicating these insights to our product and development teams to improve future offerings. • Continuous Education: Provide ongoing resources, updates, and training to help customers get the most from their system. Develop webinars, guides, and troubleshooting documentation tailored to pharmacy teams. • Performance Tracking: Monitor customer engagement and satisfaction metrics to identify at-risk accounts and implement strategies to ensure high retention and product utilization.