Conduent Commercial Solutions, LLC

Role Description As a Summer Intern, you will support a variety of transformation initiatives across Customer Experience Management (CXM), AI, Product, and Go-to-Market (GTM) functions. You will work closely with cross-functional teams to assist with: - Research - Solution development - Documentation - Presentations - Market analysis - Project coordination This role is ideal for students interested in technology, artificial intelligence, business strategy, product development, marketing, consulting, or project management. Potential Areas of Placement - Customer Experience Management (CXM) Transformation - Artificial Intelligence (AI) & Automation Solutions - Product Strategy & Solution Development - Go-to-Market (GTM) Strategy & Enablement - Business Operations & Project Management - Market Research & Competitive Intelligence - Sales Enablement & Solution Packaging - Marketing Communications & Content Development Responsibilities - Support go-to-market and product initiatives for emerging CX and AI solutions - Assist with developing documentation, playbooks, training materials, and enablement content - Conduct market research, competitive analysis, and solution comparisons - Support solution development efforts across AI, automation, messaging, and customer experience capabilities - Create presentations, graphics, and executive-level materials to support strategic initiatives - Assist with social media, market engagement, and industry research activities - Help organize priorities, track project milestones, and support cross-functional workstreams - Collaborate with teams across marketing, legal, finance, product, and operations to support business initiatives - Contribute ideas and recommendations that help improve processes, solutions, and customer outcomes Qualifications - Currently pursuing a Bachelor's or Master's degree in Computer Science, Information Technology, Data Science, Artificial Intelligence, Business, Marketing, Communications, Analytics, Engineering, or a related field - Strong interest in technology, AI, business transformation, customer experience, or go-to-market strategy - Excellent written and verbal communication skills - Strong analytical, research, and problem-solving abilities - Ability to manage multiple priorities and work effectively in a collaborative environment - Comfortable working in a fast-paced environment with evolving priorities - Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) - Experience with presentation design, research, analytics, or technical projects is a plus - Familiarity with AI tools, automation platforms, data analysis, or software development is a plus Benefits - Hands-on experience supporting enterprise transformation initiatives - Exposure to AI, automation, customer experience, and go-to-market strategy - Mentorship from business and technology leaders - Experience working on cross-functional projects with measurable business impact - Professional development and networking opportunities - Exposure to emerging technologies and innovative business solutions - The opportunity to contribute to meaningful work while building skills for future career growth

Role Description We are seeking a detail-oriented and operationally disciplined PCI Compliance Specialist to serve as the execution backbone of a two-person compliance team within Conduent's PCI DSS Compliance Tower. Working in close partnership with a PCI Internal Security Assessor (ISA), you will be the day-to-day operational owner of compliance activities for 2-3 assigned business units. - Manage evidence collection, control monitoring, artifact readiness, and compliance tracking across every stage of the annual PCI-DSS governance cycle. - Be the organized engine that keeps the team's assigned scopes audit-ready year-round. Responsibilities - Evidence Collection & Artifact Management - Serve as the primary evidence coordinator for all PCI-DSS control domains across 2-3 assigned business unit scopes. - Maintain a continuous, audit-ready evidence repository for each assigned scope. - Develop and distribute standardized evidence request packages to control owners. - Validate evidence submissions for completeness, accuracy, and alignment to PCI-DSS v4.0 requirements. - Track evidence gaps and escalate persistent collection failures to the ISA. - Maintain version control and change logs for all compliance artifacts. - Control Monitoring & Testing Calendar Execution - Execute the control monitoring calendar for each assigned scope. - Document control test results with supporting evidence. - Track and log control exceptions, working with the ISA to initiate issue tickets. - Coordinate and document quarterly User Access Reviews (UARs). - Support Monthly vulnerability scan cycles. - Maintain the control monitoring log and provide a monthly status summary to the ISA. - Audit Support & Recertification Coordination - Support the ISA in executing the annual PCI-DSS recertification process. - Prepare and maintain structured evidence binders and audit response packages. - Track all QSA Requests for Information (RFIs) in the team's audit management system. - Maintain a master findings tracker for all assigned scopes. - Support the ISA in preparing Attestations of Compliance (AOCs) and other documentation. - Assist with post-audit retrospectives. - Scope Documentation & Registry Maintenance - Maintain and update CDE boundary diagrams and data flow diagrams. - Maintain the risk acceptance register for assigned scopes. - Track compensating controls for assigned scopes. - Monitor policy and procedure currency for assigned scopes. - Maintain the third-party service provider compliance tracking log. - Compliance Training & Awareness Coordination - Coordinate annual PCI-DSS awareness training delivery. - Develop and maintain training attendance records and completion reports. - Assist the ISA in preparing control owner briefing materials. - Support onboarding of new control owners. Qualifications - Bachelor’s degree in information security, Business Administration, Information Systems, or a related field; equivalent professional experience considered. - 2+ years of experience in compliance, audit support, IT governance, or information security operations role. - Demonstrated experience managing evidence collection or documentation programs in a regulated environment. - Prior experience working in or supporting a compliance team with recurring audit cycles is strongly preferred. Requirements - Working knowledge of PCI-DSS requirements and control testing concepts. - Understanding of cardholder data environment (CDE) scoping concepts. - Familiarity with vulnerability management workflows and access review processes. - Experience using GRC platforms and document management tools for compliance tracking. - Proficiency in Microsoft Excel, Word, and SharePoint. Benefits - Health and Welfare Benefits starting on the first day of employment. - Retirement Savings support. - Employee Discounts on a vast selection of merchandise and services. - Career Growth Opportunities. - Paid Training with access to award-winning learning platforms. - Attractive paid time off packages. - Award-winning culture and recognition for diversity efforts.

Role Description As a Pharmaceutical Inside Sales Representative at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions. - Must be able to place inside sales calls to HCPS for Neurology products on behalf of our pharmaceutical client via telephone, e-mail, and chat. - Must be in compliance with all reporting requirements for adverse events, product quality complaints, and patient privacy (HIPAA/data privacy). - Must have the ability to manage assigned targets/territories and achieve program goals. - Must be able to utilize gatekeeping skills to reach appropriate targets and provide engaging dialogue for assigned products. - Must be able to handle all calls according to client specifications including but not limited to using computer systems, manual documentation, and training resources. - We support one of the world's top 10 pharmaceutical companies, working remotely to call doctor's offices and provide education on prescription drugs, with a focus on neurology products. Qualifications - Have a High School Diploma, or equivalent. - Be able to successfully pass a criminal background check. - Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately. - Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175). - Must have the ability to connect with an ethernet cable to a modem/router. - Live in one of the following states: AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY. Requirements - Executes pro-active acquisition activities, using a limited set of guidelines and under supervision in order to sell or promote client business products/service. - Identifies customer requirements and matches it with product and service offerings or tailors the products towards the customer requirement. - Provides customer with appropriate product and service information including legally required information and informs the customer about the process. - Inputs all necessary information from customer to update database. Benefits - Paid Training. - Career Growth Opportunities. - Full Benefit Options. - Great Work Environment. - The chance to make a real impact on the travel experience.

Role Description Conduent is expanding its Support Team, and we're looking for a Contact Center Supervisor to lead and inspire a team of customer service professionals. If you have a passion for driving operational excellence and want to be part of a dynamic work environment, we want to hear from you! - Lead and motivate a team of customer service representatives to achieve performance targets and deliver outstanding service. - Drive efficiency in call center operations, implement process improvements, and ensure adherence to service level agreements. - Implement and oversee quality assurance programs to maintain service standards and ensure customer satisfaction. - Provide ongoing coaching and training to team members, identifying areas for improvement and supporting professional development. - Utilize call center metrics to monitor individual and team performance, providing feedback and implementing corrective actions as needed. - Handle escalated customer issues, ensuring timely and effective resolution while maintaining a positive customer experience. - Foster open communication within the team, promoting a collaborative and positive work environment. Qualifications - Minimum of 3 years in a supervisory or QA role within a call center environment. - Demonstrated commitment to delivering exceptional customer service. - Proven ability to lead and motivate a team, with strong coaching, decision-making, and problem-solving skills. - Comfortable working in a fast-paced environment, with the ability to adapt to changes and implement innovative solutions. - Excellent communication and interpersonal skills. - Basic understanding of telecommunications products and services is a plus. Benefits - Health and Welfare Benefits: Tailored to fit you and your family's needs starting on the first day of employment. - Retirement Savings: Support as you save for your future. - Career Growth Opportunities: Opportunities to advance your career with a vast portfolio of businesses and a global footprint. - Paid Training: Earn while you learn with access to award-winning learning platforms throughout your Conduent career. - Paid time off: Attractive paid time off packages designed for you to enjoy your life away from work. - Great Work Environment: Proud of our award-winning culture and recognition for our diversity efforts. Company Description Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

Role Description Conduent is seeking a senior‑most Application Technical Architecture Subject Matter Expert to serve as a resident authority on cost‑optimized, highly resilient hybrid architectures supporting high‑volume, mission‑critical business processing platforms. This role plays a critical part in shaping Conduent’s long‑term architectural strategy ensuring our platforms are not only resilient and secure today, but intentionally designed for rapid evolution, composability, and sustained cost efficiency over time. This is a pure technology leadership role, an expert individual contributor who will operate as a strategic partner to the Chief Technical Architect, helping to anticipate future technology shifts, guide strategic investment decisions, and ensure Conduent’s platforms remain modern, competitive, and differentiated in the market. Our technology must be a selling feature. This role exists to ensure our architectures enable faster solution deployment, easier maintenance, greater reuse, and demonstrable client value positioning Conduent as a technology‑led services provider. Responsibilities - Enterprise & Long‑Term Architectural Strategy - Partner with the Chief Technical Architect to define and evolve Conduent’s multi‑year architectural vision across platforms, products, and client solutions. - Continuously evaluate emerging technologies and architectural paradigms to ensure Conduent adopts capabilities that improve speed, resilience, maintainability, and cost efficiency. - Drive architectural decisions that emphasize composable, modular, and reusable platform components, enabling rapid solution assembly and adaptation across clients. - Balance near‑term delivery needs with long‑term sustainability, ensuring architectures avoid vendor lock‑in and excessive technical debt. - Architecture & Platform Leadership - Serve as a principal architect for the design of hybrid (on‑prem + cloud) and multi‑region production architectures supporting large‑scale transaction processing. - Define and refine reference architectures, patterns, and standards used across Commercial solutions. - Ensure architectures are engineered for resiliency, scalability, observability, and operational simplicity. - Act as an escalation point for complex architectural trade studies, risk assessments, and production impact decisions. - Modernization, Composability & AI Adoption - Lead research and technical design for application and platform modernization, including containerization, workload decomposition, and cloud‑native transformation. - Promote architectures that enable composable services, API‑driven integration, and platform reuse, reducing time‑to‑market for new client solutions. - Drive enterprise‑level AI adoption strategy, including GenAI, ML‑driven automation, intelligent document processing, decision engines, and agent‑based workflows. - Ensure AI‑enabled architectures are secure, governed, auditable, and production‑ready, aligning innovation with enterprise guardrails. - Cost Optimization & Economic Sustainability - Design platforms with explicit cost accountability, integrating architectural choices that reduce infrastructure, licensing, and operational overhead. - Lead evaluations of cloud consumption models, deployment patterns, and vendor options to optimize long‑term economics. - Ensure architectural decisions support scalable growth without linear cost increases. - Technology as a Commercial Differentiator - Ensure Conduent’s architectures enable faster client onboarding, easier customization, and repeatable solution delivery. - Support client‑facing and pre‑sales discussions by articulating architectural value clearly and confidently. - Help translate architectural capabilities into clear business outcomes clients can understand and value. - Technical Influence & Governance - Provide technical leadership without direct people management guiding senior engineers, architects, and delivery teams through influence and expertise. - Actively participate in architecture governance, standards review, and decision forums. - Serve as a trusted technical advisor across product, engineering, operations, and commercial leadership. Qualifications - 15+ years of experience in enterprise architecture, platform architecture, or large‑scale systems engineering. - Demonstrated success architecting high‑availability, high‑throughput, mission‑critical production systems. - Deep expertise designing and operating hybrid and cloud‑enabled platforms. - Strong experience driving architectural modernization and composability at enterprise scale. - Proven ability to evaluate and balance resiliency, cost, performance, security, and maintainability. - Ability to communicate complex architectural concepts clearly to technical and executive stakeholders. - Proven experience decomposing monolithic architectures into microservices or modular monoliths. - Ability to provide guidance and best practices to design "bridge" architectures that allow modern cloud modules to communicate securely with remaining on-prem via APIs or Event-Driven buses. Preferred Requirements - Experience supporting transaction processing, BPO, document services, or large‑scale enterprise platforms. - Hands‑on experience designing or integrating AI‑enabled platforms in regulated or production environments. - Experience defining and managing enterprise reference architectures used across multiple solutions or clients. - Background as a Principal, Distinguished, or Lead Architect/Engineer in a complex enterprise. - Experience in establishing Application Architecture Review Board functions, governance/guidance infrastructure and systems, legacy to cloud platform modernization projects. - Deep expertise in at least one major cloud provider (preferably Azure), specifically utilizing PaaS and Serverless offerings to minimize operational overhead. Benefits - Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. - Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Role Description We are hiring a detail-oriented Claims Processor to support a fast-paced healthcare team. This role is fully remote and requires strong accuracy, time management, multitasking skills and the ability to adapt to changing priorities throughout the day. - Review emails and Microsoft Teams messages at the start of each shift - Log into internal systems and begin processing claims as they come in - Accurately enter and review data in a high-volume environment - Monitor team chats and adjust workflow based on team needs - Complete assigned tasks and meet productivity goals - Follow scheduled breaks and lunch per company policy Qualifications - GED or HS Diploma - Ability to pass a criminal background check and drug test - Ability to pass typing test of 45 wpm or more - Strong attention to detail and accuracy - Ability to work independently in a remote setting - Adaptable and able to shift priorities quickly - Proficient with computers and data entry systems - Reliable internet connection required - Must have a dedicated workspace Requirements - Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. - We are currently NOT hiring in the following geographies, including but not limited to: - States: AK, CA, HI, MA, IL, MT & NY - Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Benefits - WEEKENDS OFF - Paid Training - Health benefits start Day 1 to include Medical, Dental, Vision and 401K savings plan - Growth Opportunities in a Team focused environment

Role Description The IT Operations Associate II position is part of the IT support team ensuring that our process workflows work as expected to meet SLA requirements for our print mail business line which supports major clients in the financial and health business, among others to fulfill their communications requirements with their clients. This position is responsible for level 1 and 2 support, serving as point of contact for issue resolution, both by itself and in coordination with other teams. Following operational procedures, privacy policies and good communication and continuous improvement is a must. Work Schedule: Wednesday to Sunday from 4pm - 1am ET Responsibilities - Creation, follow up and communication of incidents - Ability to remain calm and with attention to detail under time pressure situations - Consistency in monitoring and procedure follow up and execution - Applying technical know-how to assess and troubleshoot issues - Act as liaise between business and technical teams - Identify recurring issues to address and resolve permanently Qualifications - At least 2 years of experience in IT related fields, support, infrastructure, or development is preferred - Fundamental analytical and conceptual thinking skills - Good technical skills with Windows Servers - Competency in Microsoft applications including Outlook, Teams, Word, Excel, SharePoint - Experience troubleshooting issues between multiple applications/servers in a given workflow - Willing to learn new software tools and procedures - Adaptability to manage changes in procedures and requirements - Flexibility to cover for other teammates when needed - Excellent communication skills to acknowledge, follow up and close issues and cooperate with teammates and other teams in a timely manner Benefits - Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. - Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Role Description We are seeking individuals who are passionate about helping others, possessing natural empathy, and providing thorough solutions for healthcare-related inquiries. If you find fulfillment in making a positive impact on people's lives, solving complex issues, and offering effective solutions, this role is for you. While call center experience is a plus, it is not a requirement. In this position, you will be answering calls regarding healthcare benefits, assisting members with: - Medicare enrollments - Billing - Claims - Benefits - Other services as mutually agreed There are plenty of career growth opportunities within the healthcare team! You must be flexible: the hours of operation are between 7:45am-11:00pm EST MON-SAT & SUN 7:45AM-8:00PM EST. The Pay Rate is $16.00 per hour, which may be below your state’s minimum wage. Please take this into consideration when applying. Training: 9:00am – 5:30pm EST - Training is 8 Weeks and 3 days classroom and 2 weeks nesting & you cannot miss a day. Paid time off is accrued after 180 days of employment. Medical, Dental, and Vision benefits are available on the 1st day of employment. Responsibilities include: - Manage a steady volume of incoming calls regarding Benefits, Enrollment, Eligibility, Invoicing, Claims, and related topics. - Fully explain the Medicare Part D, Part C Medicare Advantage Programs and Dual Special Need Program (DSNP). - Actively listen to understand customers’ needs and answer their questions, including callbacks and follow-up calls as needed. - Strive for one call resolution by taking all necessary actions to resolve members' issues. - Navigate the Members’ plan benefits, review Client's policy and procedures, while using resources provided by the Client to comply with regulatory guidelines. - Utilize multiple Client systems to provide accurate information. - Demonstrate proficiency in problem-solving skills. - Maintain politeness and a strong focus on servicing the caller. Qualifications - High school diploma, GED, or college degree. - Minimum of 6 months customer service experience. Requirements - Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices). - Complete a mandatory paid training program with 100% attendance. - Successful completion of a background check is required for this position. - This role is subject to continued monitoring to ensure a distraction-free workspace. - Must have a home internet connection with 25 Download and 10 Upload Speed. - Must be able to hardwire your work computer directly to your home modem via ethernet. - Must have a quiet, distraction-free workspace. Benefits - Paid time off accrued after 180 days of employment. - Medical, Dental, and Vision benefits available on the 1st day of employment. - Health insurance coverage. - Voluntary dental and vision programs. - Life and disability insurance. - Retirement savings plan. - Paid holidays. - Estimated hourly rate of $16.00/hour.

Role Description Conduent is building an architecture function responsible for defining enterprise technology standards across identity, infrastructure, cloud, and security platforms. The IT Cloud Architect defines and governs the architecture that shapes how enterprise cloud platforms are designed and operated across hybrid and multi-cloud environments. The role establishes technical standards, reference architectures, and operational guardrails that guide engineering teams and modernization initiatives across the organization. Key Responsibilities - Design and maintain enterprise cloud architecture frameworks and roadmaps spanning Azure and hybrid environments, translating enterprise requirements into scalable and secure platform architectures. - Publish and maintain enterprise cloud reference architectures and platform design patterns through the Cloud Center of Excellence (CCoE) to guide consistent engineering implementation. - Provide cloud architecture governance for enterprise initiatives, reviewing solution designs for enterprise cloud standardization, platform architectures, and operational guardrails. - Define enterprise cloud platform structure and governance models including landing zone architecture, tenant and subscription structures, resource organization models, policy enforcement, workload integration patterns, and architecture for tenant and subscription consolidation. - Define enterprise cloud platform technical standards including Azure security and operational baselines (RBAC, Azure Policy, workload identity, logging), hybrid networking models, container and Kubernetes platforms, and enforcement through infrastructure-as-code and CI/CD pipelines. - Lead enterprise Azure inventory and baseline assessments across tenants and subscriptions and establish cloud governance and FinOps architecture including tagging standards, cost allocation models, lifecycle governance, and consumption visibility. Qualifications - 10+ years in enterprise infrastructure or cloud architecture - Deep experience designing Microsoft Azure enterprise platform architectures - Strong experience designing hybrid cloud environments - Experience defining enterprise cloud architecture standards and platform governance models - Experience supporting large-scale enterprise cloud environments with multiple tenants and subscriptions Preferred Experience - Azure architecture certifications (AZ-305, AZ-104, AZ-500) - Experience with enterprise cloud governance frameworks and FinOps practices - Experience supporting tenant consolidation or cloud modernization initiatives - Familiarity with container platforms and Kubernetes architecture Success in This Role - Enterprise cloud architecture standards and reference patterns are consistently adopted across engineering teams and major initiatives. - Azure tenants and subscriptions are governed through standardized landing zones, platform baselines, and architectural guardrails. - Measurable cloud cost savings and financial efficiency achieved through FinOps governance and resource optimization. - Secure, scalable cloud platforms supporting hybrid and enterprise workloads, with reduced architectural risk and improved operational consistency across the cloud environment. Benefits - Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance. - Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. - Retirement Savings: Robust programs to help you secure your financial future. - Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more. - Career Growth Opportunities: Paths for advancement within a global organization. - Paid Training: Learn while you earn with award-winning learning platforms. - Paid Time Off: Competitive PTO packages to help you recharge. - Great Work Environment: Join an award-winning culture that values diversity and inclusion.

Role Description We are seeking a reliable and self-motivated Data Entry Processor to join our operations team. This role is responsible for keying, scanning, and docu-typing claims for clients. The ideal candidate will be comfortable working in a fast-paced, high-volume environment and capable of performing physical tasks and basic equipment. - Data Entry Processor will be responsible for keying and docu-typing medical claims - Sorting, scanning, and performing quality check processes - Receives data and ensures document classification are completed and transmitted to clients - Receives documents from both electronic and hard copy forms for processing - Capture information based on client requirements - Strong attention to detail - Comfortable working with high volume workload/environment - Previous data entry experience with high accuracy is preferred - Performs other duties assigned Qualifications - Must be able to pass a criminal background check - Must be at least 18 years of age or older - Able to pass typing test - Must have a High School Diploma or GED - Must be eligible to work in the United States Requirements - Pay is $15.00/hr which may be below your state's minimum wage. Please take this into consideration when applying. - Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. - In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. Benefits - Full Time Employment - Salary starting at $15.00 per hour - Career Growth - Full Benefits offered - Great Work Environment