Role Description The main purpose of this job is to perform dispute related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing/reissuing accounts. The Dispute Representative - Bankcard is a critical position in the bank that is responsible for preventing, limiting, and recovering Debit, Prepaid, Consumer Credit, and Commercial Credit card losses to the bank through early detection, prevention, conflict resolution, investigation, and performing the charge back processes. - Perform basic related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing/reissuing accounts. - Conduct dispute resolution as outlined within Reg E, Reg Z, Visa USA, Visa Intl and Mastercard regulatory guidelines for one business line. - Report activity to card associations as needed. - Process commercial card – boutique service requirements and assist authentication for call center when needed. - Communicate dispute details to and from the cardholder(s), merchants(s), financial institution(s), third party processor(s), peer(s). - Manage incoming calls related to cases, queues, returned calls, status of account or case, internal departments, or outside agencies. - Process stop payments in the associated systems. - Perform other duties as assigned. Qualifications - Basic knowledge of the banking industry, including best practices. - Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities. - Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills. - Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values. - Ability to research and provide solutions with the understanding of when to escalate issues. - Ability to retain information and apply knowledge to multiple situations or scenarios. - Ability to maintain a high degree of confidentiality. - Proficient with Microsoft Outlook, Word, and Excel. Requirements - Associate’s degree in Business Administration or related field or equivalent combination of education and experience required. - 1+ years customer service experience required. - Banking and/or bankcard experience preferred. Benefits - Employer sponsored health, dental, and vision insurance. - 401(k). - Life insurance. - Paid vacation. - Paid personal time. - Career development. - Education assistance. - Voluntary supplemental benefits.