• Manage customer enquiries via email in a professional and timely manner. • Resolve customer issues with empathy and a solutions-focused approach. • Maintain a high standard of customer satisfaction. • Handle returns, exchanges, and order-related queries. • Coordinate daily order processing. • Monitor stock availability and inventory levels. • Assist with stock management and reporting. • Liaise with the warehouse to ensure accurate and timely dispatch of orders. • Support operational improvements and process documentation. • Process customer orders within Shopify. • Update products, inventory, and order information as required. • Troubleshoot basic Shopify-related issues. • Assist with administrative tasks relating to the online store. • Support founders with ad hoc operational tasks. • Maintain organised records and operational documentation. • Assist with reporting and general business administration.

• Coordinate operational workflows and cross-departmental communication to drive efficiency • Monitor key performance indicators and proactively flag and resolve performance issues • Manage vendor relationships, procurement processes and contract administration • Prepare comprehensive operational reports, dashboards and presentations • Support process improvement initiatives and project delivery • Assist management with budget tracking, resource planning and scheduling

Role Description Interact with multiple departments, internally and externally, in representation of Billing Operations. - Monitor and analyze reports, dashboards, and metrics, identifying and communicating trends, as needed. - Prepare presentations and reports supporting recommended solutions to issues. - Responsible for working with leadership and implementation of action plans. - Collaborate with other departments and outside payers/vendors to execute solutions. - Participates in workgroups as both contributor and lead with various internal and external departments for efficiency gains and problem/payer resolution. - Assist in New Start implementations, including research, data analysis, payer review and follow up. - Meet with Regional/Medical/Reimbursement directors to communicate site updates and information on RCM Operations calls, as needed. - Provide assistance and support for multiple client contracts/locations with reporting requests, site start-ups processes, monitoring various reports, hosting calls to resolve issues, etc. - Perform quality assurance checks of processes at standard intervals, to include system issues, chart flow, etc. - Provides support to Information Technology and Information Systems teams communicating and managing operational needs. - Coordinate with Operations Analyst and Senior Management on areas of support, follow up requests, and research on areas of operational improvements. - Help facilitate projects across multiple departments. - Work special reports as needed, such as claims patterns, reimbursement trends, metric tracking. - Coordination of project documentation and assistance with tracking and monitoring various projects. - Build networking relationships both internally and externally understanding what information should be kept confidential or restricted. Qualifications - High school diploma or GED equivalent required. - Two (2) years minimum experience of related leadership and/or training with similar responsibilities required. - Prior experience performing similar reporting and/or analytical duties required. - Prior experience at a medical office and working in the Medical Billing field is preferred. - College coursework is highly desirable. - Strong organizational and leadership skills. - Excellent oral and written communication skills as well as strong interpersonal skills. - Knowledge of Billing Operations/Accounts Receivable processes and procedures. - Knowledge of and skilled with Microsoft O365 or Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). - Strong analytical skills to parse through meaningful information and filter out unneeded data. - Ability to analyze various types of reports. - Ability to use creative problem-solving skills. - Ability to define problems, collect data, establish facts, and draw valid conclusions. - Ability to read, analyze and interpret financial information and legal documents. - Ability to respond to inquiries and complaints from clients or regulatory agencies. - Ability to manage multiple tasks in a fast-paced, collaborative, and cross-functional environment. - Ability to remain organized and effectively manage competing priorities while meeting deadlines. - Ability to maintain confidentiality and compliance. Benefits - Monthly wellness events and programs such as yoga, HIIT classes, and more. - Trainings to help support and advance your professional growth. - Team building activities such as virtual scavenger hunts and holiday celebrations. - Flexible work hours. - Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more. - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service). - Generous paid time off starting 3-4 weeks’ annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

• Individual Contributor • Client Interfacing : Yes • Travel Involved : No