Cloudelligent

• Design, implement, and support enterprise-scale Amazon Connect solutions. • Configure and customize Amazon Connect components, including Contact Flows, Queues, Routing Profiles, Quick Connects, Hours of Operation, and Agent Workspaces. • Develop serverless applications using AWS Lambda, API Gateway, Step Functions, DynamoDB, Amazon S3, and EventBridge to extend Amazon Connect functionality. • Integrate Amazon Connect with CRM, ERP, ServiceNow, Salesforce, Zendesk, and other enterprise platforms using REST APIs and AWS services. • Implement conversational AI solutions using Amazon Lex and Amazon Bedrock to enhance self-service and customer experiences. • Troubleshoot and optimize Amazon Connect deployments for performance, reliability, scalability, and security. • Collaborate with customers and internal teams to gather requirements and translate business needs into technical solutions.

Role Description As a Senior Amazon Connect Engineer at Cloudelligent, you will design, implement, and optimize cloud-based contact center solutions using Amazon Connect and the broader AWS ecosystem. You will work closely with customers, solution architects, and cross-functional teams to deliver scalable, secure, and AI-powered customer engagement solutions. This role requires strong expertise in Amazon Connect, AWS serverless technologies, system integrations, and contact center best practices. You will also contribute to solution design, technical workshops, and go-to-market (GTM) initiatives while helping customers modernize their contact center environments. Responsibilities - Design, implement, and support enterprise-scale Amazon Connect solutions. - Configure and customize Amazon Connect components, including Contact Flows, Queues, Routing Profiles, Quick Connects, Hours of Operation, and Agent Workspaces. - Develop serverless applications using AWS Lambda, API Gateway, Step Functions, DynamoDB, Amazon S3, and EventBridge to extend Amazon Connect functionality. - Integrate Amazon Connect with CRM, ERP, ServiceNow, Salesforce, Zendesk, and other enterprise platforms using REST APIs and AWS services. - Implement conversational AI solutions using Amazon Lex and Amazon Bedrock to enhance self-service and customer experiences. - Configure Contact Lens, call recording, transcription, analytics, and reporting capabilities. - Troubleshoot and optimize Amazon Connect deployments for performance, reliability, scalability, and security. - Collaborate with customers and internal teams to gather requirements and translate business needs into technical solutions. - Participate in architecture discussions, solution design, technical workshops, and customer demonstrations. - Support go-to-market (GTM) initiatives by contributing to solution development, technical proposals, and proof-of-concepts. - Stay current with the latest Amazon Connect features, AWS services, and contact center technologies. Qualifications - Bachelor’s or Master’s degree in Computer Science, AI, Machine Learning, or a related field. - 5+ years of experience in cloud architecture and implementation. - 3+ years of Amazon Connect experience. - 3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or any Bot Service) at enterprise scale in a contact center environment. - 3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9). - Strong experience configuring Amazon Connect, including Contact Flows, Routing Profiles, Queues, Quick Connects, and Agent Workspace. - Experience with AWS services including AWS Lambda, API Gateway, Amazon S3, DynamoDB, Step Functions, IAM, and CloudWatch. - Proficiency in Python for automation, integrations, and serverless development. - Experience integrating Amazon Connect with enterprise applications using REST APIs. - Knowledge of contact center technologies and concepts, including IVR, ACD, call routing, customer experience, and workforce optimization. - Experience implementing conversational AI solutions using Amazon Lex and/or Amazon Bedrock. - Familiarity with Infrastructure as Code (CloudFormation or Terraform). - Excellent communication skills with the ability to collaborate effectively with technical and business stakeholders. Highly Desirable - Knowledge of CI/CD pipelines and DevOps practices for AWS environments. - Experience supporting solution architecture, proof-of-concepts, customer workshops, and pre-sales activities. - Relevant certifications (e.g., AWS Certified Generative AI Developer- Professional, AWS Certified Machine Learning – Associate, AWS Certified AI Practitioner).

• Plan, execute, and track marketing programs across email, social media, blogs, events, and content channels. • Research, write, and edit high-quality marketing content tailored for a B2B technical audience with a focus on cloud, AI, and AWS services. • Create and curate social media content, including captions and original designs. • Identify content opportunities using community signals to inform topic strategy and content calendar development. • Assist in the development and execution of LinkedIn and partner marketing campaigns. • Support the planning and promotion of webinars and events. • Manage content updates in WordPress and collaborate on webpage messaging optimized for SEO and user experience. • Develop sales and technical collateral using Microsoft Office and Adobe tools. • Design landing pages, marketing emails, digital campaign assets, and infographics using Canva. • Collaborate with AWS partners on co-branded email marketing campaigns and branding materials. • Maintain and update presentation decks, proposal/contract templates, and client-facing deliverable templates. • Conduct keyword research and support keyword mapping across multiple content formats. • Optimize blogs, landing pages, and digital assets for search engine visibility. • Perform regular SEO audits and implement on-page best practices. • Launch, monitor, and optimize paid ad campaigns across LinkedIn and Google Ads.

Role Description As an AWS Solutions Architect- AI/ML at Cloudelligent, you will be responsible for designing and implementing scalable, innovative cloud solutions for our clients. You will focus on cloud modernization, data engineering, and AI/ML integration to drive business transformation. You will collaborate with clients, service delivery managers, and cross-functional teams to understand business goals, assess existing infrastructure, and develop cloud architectures using AWS technologies. Responsibilities - Architect cloud-native solutions and lead app modernization initiatives to migrate legacy applications to AWS, improving scalability, performance, and cost efficiency. - Design and implement cloud solutions that integrate data engineering, Generative AI, and machine learning (ML) technologies to enhance business operations, customer experiences, and automation. - Lead technical presales discussions, collaborating with sales teams to understand client needs and design cloud solutions that leverage AI, data, and modernization strategies. - Act as a trusted advisor, guiding clients through the design and implementation of custom cloud architecture that meet their business goals, with a focus on scalability, security, and cost optimization. - Lead deep-dive architecture sessions with clients, proposing Well-Architected solutions that include data pipelines, cloud-native frameworks, and modern technologies for app modernization, AI/ML, and data-driven applications. - Define and implement cloud governance frameworks to ensure compliance with AWS security policies, industry standards, and best practices for data security, AI privacy, and regulatory compliance. - Collaborate with internal teams to ensure smooth knowledge transfer from pre-sales to delivery teams, ensuring project goals, timelines, and expectations are clearly set. - Implement advanced Generative AI use cases using AWS tools to automate business processes, enhance customer service, and drive innovation in content creation and decision-making. - Lead cloud migration initiatives, focusing on data modernization, app modernization, and multi-region deployments to ensure seamless transitions to cloud environments. - Stay up to date with the latest developments in cloud technologies, Generative AI, data engineering, and machine learning to bring new insights and innovations to both internal teams and client solutions. Qualifications - 8+ years of experience designing, building, and operating solutions on AWS, with strong expertise in cloud modernization, data engineering, and AI/ML architecture. - Strong understanding of cloud-native patterns and AWS Well-Architected best practices, particularly for modernization, data solutions, and AI/ML workloads. - Experience with cloud services: Knowledge of AWS services like Amazon SageMaker, AWS Bedrock, Redshift, Glue, Kinesis, Athena, and OpenAI. - Proven expertise in designing data pipelines, integrating data lakes, data warehouses, and other data solutions that support AI/ML and modern business needs. - Proven experience migrating legacy applications to AWS, leveraging containers (Docker, ECS, EKS), serverless technologies, and cloud-native architectures. - Proficiency with Terraform or CloudFormation for automating cloud deployments and infrastructure management. - Understanding of AWS security controls related to data security, AI privacy, and regulatory compliance. - Strong experience in pre-sales and customer-facing roles, helping clients translate business requirements into technical solutions and building strong, long-term relationships. Highly Preferred - AWS Certified Machine Learning – Specialty - AWS Certified Solutions Architect – Associate or Professional

• Architect cloud-native solutions and lead app modernization initiatives • Design and implement cloud solutions that integrate data engineering, Generative AI, and ML technologies • Lead technical presales discussions, collaborating with sales teams • Act as a trusted advisor, guiding clients through custom cloud architecture design • Lead deep-dive architecture sessions with clients • Define and implement cloud governance frameworks • Collaborate with internal teams for knowledge transfer • Implement advanced Generative AI use cases using AWS tools • Lead cloud migration initiatives, focusing on data modernization and app modernization • Stay up to date with the latest developments in cloud technologies and AI/ML

• Support the planning, execution, and tracking of marketing programs across email, social media, blogs, events, and content channels. • Create and curate social media content, including captions and original designs. • Develop advertising materials for social media platforms and Google Ads. • Analyze competitors' social media strategies to inform our own approach. • Produce marketing content for the website in the form of blogs, case studies, solution briefs, email campaigns, and e-books. • Research and identify content opportunities using community signals (Reddit, LinkedIn, industry forums) to inform topic strategy and content calendar development. • Produce technically specialized content on cloud, AI, and AWS services tailored for a B2B technical audience. • Design landing pages, marketing emails, and digital campaign assets. • Collaborate with AWS partners on co-branded email marketing campaigns. • Create infographics, solution briefs, and a well-designed company profile. • Design LinkedIn banners, posts, and ads. • Maintain and update presentation deck templates and proposal/contract templates. • Design templates for business reviews and other client-facing deliverables (sign-offs, documentation, etc.). • Collaborate on branding materials and swag kits. • Provide ongoing design support for ad hoc content needs. • Review live implementation of design assets against Figma specs, flagging discrepancies in layout, copy, and functionality for developer correction. • Develop content for sales and pre-sales presentations across our service lines. • Keep proposal and contract templates current and on-brand. • Nurture inbound leads from website, social, email, and other marketing channels to pass to sales. • Collaborate with external partners and clients on co-branded deliverables, managing alignment between internal standards and partner expectations.

Role Description Cloudelligent is looking for a creative designer who can think beyond visuals, bringing a strong understanding of marketing strategy, branding, and storytelling to our growing team. We're looking for a design-savvy storyteller with a passion for creating impactful marketing campaigns and a customer-first mindset. As our Marketing Associate, you'll play a key role in growing awareness of the Cloudelligent brand, crafting visually compelling content across channels, and generating leads that fuel our sales pipeline. Responsibilities - Campaign and Content Marketing - Support the planning, execution, and tracking of marketing programs across email, social media, blogs, events, and content channels. - Create and curate social media content, including captions and original designs. - Develop advertising materials for social media platforms and Google Ads. - Analyze competitors' social media strategies to inform our own approach. - Produce marketing content for the website in the form of blogs, case studies, solution briefs, email campaigns, and e-books. - Research and identify content opportunities using community signals (Reddit, LinkedIn, industry forums) to inform topic strategy and content calendar development. - Produce technically specialized content on cloud, AI, and AWS services tailored for a B2B technical audience. - Design and Brand - Design landing pages, marketing emails, and digital campaign assets. - Collaborate with AWS partners on co-branded email marketing campaigns. - Create infographics, solution briefs, and a well-designed company profile. - Design LinkedIn banners, posts, and ads. - Maintain and update presentation deck templates and proposal/contract templates. - Design templates for business reviews and other client-facing deliverables (sign-offs, documentation, etc.). - Collaborate on branding materials and swag kits. - Provide ongoing design support for ad hoc content needs. - Review live implementation of design assets against Figma specs, flagging discrepancies in layout, copy, and functionality for developer correction. - Sales Enablement - Develop content for sales and pre-sales presentations across our service lines. - Keep proposal and contract templates current and on-brand. - Nurture inbound leads from website, social, email, and other marketing channels to pass to sales. - Collaborate with external partners and clients on co-branded deliverables, managing alignment between internal standards and partner expectations. Qualifications - Bachelor's degree in Marketing, Design, Communications, or a related field (preferred). - 3+ years of experience in a marketing or design role, ideally within a technology company. - Proficiency in Canva, Adobe Creative Suite, Figma, and HubSpot. - Solid understanding of digital marketing tools and best practices. - A natural storyteller with strong empathy and the ability to tailor messaging for different audiences. - Excellent verbal, written, and interpersonal communication skills. - Proactive, self-motivated, and comfortable working in a fast-paced environment. Requirements - A portfolio showcasing design work for marketing campaigns (e.g., social media creatives, landing pages, email designs, branding assets). - Familiarity with cloud technologies, preferably Amazon Web Services (AWS), or B2B tech marketing.

• Support the planning, execution, and tracking of marketing programs across email, social media, blogs, events, and content channels. • Create and curate social media content, including captions and original designs. • Develop advertising materials for social media platforms and Google Ads. • Analyze competitors' social media strategies to inform our own approach. • Produce marketing content for the website in the form of blogs, case studies, solution briefs, email campaigns, and e-books. • Research and identify content opportunities using community signals (Reddit, LinkedIn, industry forums) to inform topic strategy and content calendar development. • Produce technically specialized content on cloud, AI, and AWS services tailored for a B2B technical audience. • Design landing pages, marketing emails, and digital campaign assets. • Collaborate with AWS partners on co-branded email marketing campaigns. • Create infographics, solution briefs, and a well-designed company profile. • Design LinkedIn banners, posts, and ads. • Maintain and update presentation deck templates and proposal/contract templates. • Design templates for business reviews and other client-facing deliverables (sign-offs, documentation, etc.). • Collaborate on branding materials and swag kits. • Provide ongoing design support for ad hoc content needs. • Review live implementation of design assets against Figma specs, flagging discrepancies in layout, copy, and functionality for developer correction. • Develop content for sales and pre-sales presentations across our service lines. • Keep proposal and contract templates current and on-brand. • Nurture inbound leads from website, social, email, and other marketing channels to pass to sales. • Collaborate with external partners and clients on co-branded deliverables, managing alignment between internal standards and partner expectations.

• Write original, keyword-optimized content for the Cloudelligent website, including solution pages, industry pages, blogs, eBook, landing pages, case studies, solution briefs, and press releases. • Develop and execute high-performing email campaigns to promote Cloudelligent solutions and offerings, driving engagement and awareness. • Create compelling content for monthly newsletters and ensure consistent messaging and alignment with marketing goals. • Develop thought leadership content on emerging technologies including Generative AI, Agentic AI, LLMs, Model Context Protocol, Agentic RAG, and CLI-driven automation. • Translate complex technical workstreams into audience-ready content such as solution briefs, white papers, and marketing collaterals. • Brainstorm and pitch new content ideas, storytelling formats, and content strategies that align with marketing goals. • Ensure all content balances technical depth with brand voice, SEO, and GEO best practices, and audience engagement. • Create sales decks, first call decks, weekly customer sprint decks, and internal training decks. • Support client-facing artifacts including onboarding guides, SOPs, decks, and executive summaries. • Standardize documentation formats, templates, and style guides in line with internal standards and AWS documentation conventions. • Maintain version-controlled documentation repositories (e.g., SharePoint, Aligned). • Craft and design engaging LinkedIn posts to strengthen Cloudelligent’s brand presence. • Partner with engineers and designers to visualize technical concepts using diagramming tools. • Participate in sprint planning and project reviews to keep documentation aligned with evolving project scope. • Conduct independent research to ensure content accuracy, depth, and relevance.

Cloudelligent is looking for a technical content writer who can turn complex cloud concepts into compelling, audience-ready content. Position Title: Technical Content Writer Location: Lahore Timings: 8:00 AM - 5:00 PM CST (6:00 PM – 3:00 AM PKT) About Cloudelligent Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. Job Objective We’re looking for a technical content writer who can bridge the gap between engineering and storytelling. You're a natural communicator who thrives on translating complex AWS cloud concepts into clear, compelling content for both technical and non-technical audiences. Whether it’s a runbook, a case study, or a thought leadership blog, you bring clarity, structure, and impact to every word. You’re not just a writer, you’re a strategic thinker who understands cloud technologies (especially AWS) and can craft narratives that align with business goals and resonate with technical stakeholders. You'll work closely with engineers, architects, and marketers to craft narratives that drive brand awareness, support sales, and position Cloudelligent as a leader in cloud, AI, and modern infrastructure. Responsibilities Content Creation and Storytelling - Write original, keyword-optimized content for the Cloudelligent website, including solution pages, industry pages, blogs, eBook, landing pages, case studies, solution briefs, and press releases. - Develop and execute high-performing email campaigns to promote Cloudelligent solutions and offerings, driving engagement and awareness. - Create compelling content for monthly newsletters and ensure consistent messaging and alignment with marketing goals. - Develop thought leadership content on emerging technologies including Generative AI, Agentic AI, LLMs, Model Context Protocol, Agentic RAG, and CLI-driven automation. - Translate complex technical workstreams into audience-ready content such as solution briefs, white papers, and marketing collaterals. - Brainstorm and pitch new content ideas, storytelling formats, and content strategies that align with marketing goals. - Ensure all content balances technical depth with brand voice, SEO, and GEO best practices, and audience engagement. - Create sales decks, first call decks, weekly customer sprint decks, and internal training decks. - Support client-facing artifacts including onboarding guides, SOPs, decks, and executive summaries. - Standardize documentation formats, templates, and style guides in line with internal standards and AWS documentation conventions. - Maintain version-controlled documentation repositories (e.g., SharePoint, Aligned). - Craft and design engaging LinkedIn posts to strengthen Cloudelligent’s brand presence. Collaboration & Research - Partner with engineers and designers to visualize technical concepts using diagramming tools. - Participate in sprint planning and project reviews to keep documentation aligned with evolving project scope. - Conduct independent research to ensure content accuracy, depth, and relevance. Requirements - Bachelor's degree in Computer Science, Engineering, Information Technology, Communications, or a related field. - 4+ years of experience as a Technical Content Writer or Content Strategist at a cloud-based or SaaS company. - Proven experience writing technical documentation within an AWS cloud environment. - Solid understanding of core AWS services (e.g., EC2, S3, Lambda, RDS, VPC, IAM) and cloud architectural principles. - Demonstrated ability to work alongside engineering teams and convert technical inputs into business-consumable content. - Skilled across content formats: solution briefs, operational docs, web copy, and social media. - Excellent command of written English, balancing technical precision with narrative clarity. - Proficiency in Microsoft Word, PowerPoint, SharePoint, HubSpot, and diagramming tools (i.e. Lucidchart, Visio, Draw.io).