• Accurately interpret instructions and directives as assigned by supervisor. • Effectively communicate relevant project/service information to superiors. • Confer with management, supervisors and employees to gain knowledge of work situations requiring training. • Formulate teaching outline and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops. • Develop presentations to be used in training and/or develop/select other training aids such as manuals/handbooks, demonstration models, multimedia visual aids, computer tutorials, etc. • Conduct training sessions covering specified areas such as on-the-job training, refresher training, system training, etc. • Coordinate training schedule with the hiring and training demands of other corporate Trainers and established corporate wide objectives. Coordinate training with Inspection Managers and Division Managers to meet their business needs. • Report on progress to Inspection and Division Managers of employees under guidance during training periods. Maintain trainee records. • Assist employees with problems concerning "how to" perform specific tasks related to Inspection functions. • Make suggestions on improving work processes and procedures for Inspections corporate wide. • Requires mobility to travel to other divisions client locations and job sites throughout company. Must be capable of using ladders, lifts and scaffolding where necessary to view conditions, as well as access to confined spaces, attics, basements, and cooler installations. • Requires visual acuity to read documents, meters and drawings as needed. • Individual also performs administrative tasks in office environment utilizing standard office equipment. Position requires visual acuity for PC and document records; requires good speaking voice for training presentations and phone interactions. Auditory acuity for training and telephone use as well as digital dexterity for PC use are required. Must possess valid driver’s license for use of company vehicle. • Communicate with customers or potential customers as requested to provide site evaluations, handle discrepancies, complaints, and advice on recommended remedial action or procedures as required. • Assists with communication with AHJs as requested for Inspection departments and represent VSC and the customer’s interests and work to resolve issues of non-compliance or discrepancy. • Work closely with technical trade employees or departments to ensure that clients understand circumstances involving disagreement such as scope, method of handling on site conditions, or other client dissatisfaction, and that all are handled tactfully and with patience and integrity.

• Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives • Successfully completes CRM Field Technical Training – including online and field-based training • Performs checks/interrogations of all CRM medical device systems post sign-off • Supports implants of all CRM products post sign-off • Provides on-call support as needed on evenings and weekends post sign-off • Assures completion of patient registration and any other required hospital documentation • Helps manage consignment inventory and trunk inventory once obtained • Provides additional inventory support to meet customer needs • Maintains software on programmers throughout the district as directed • Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed • Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs

• Responsible for the implementation and training of Medtronic’s Endoscopy Solutions customers • Serve as the clinical product expert responsible for developing greater customer depth in both product and clinical understanding • Product demonstration to physicians and nurses on how to perform all procedures related Medtronic Endoscopy Solutions offerings • Handling product installations • Continuously developing greater depth of knowledge on Medtronic Endoscopy Solutions offerings • Provide product demonstration and clinical education to targeted accounts through 1:1 and group interactions • Lead post-sales activities, including implementation, product education, in-servicing, and ongoing support for Medtronic Endoscopy Solutions applications • Support regional sales strategy; working with regional sales team to achieve business plans • Conducting/supporting local, regional and national educational courses targeted to physicians, nurses and medical personnel • Provide support to key decision makers and clinicians throughout the assigned region

• Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and/or email • Document within EMR • Follow and apply clinically validated triage protocols • Ensure the highest quality customer service for patients and providers • Complete basic nursing responsibilities, outpatient testing, medications, etc. • Troubleshoot technology with patients • Work to ensure a seamless patient call center experience • Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care • Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience • Assist in identifying technology needs that improve patient experience • Additional projects as assigned