• Work with study teams across a variety of functional areas to ease bandwidth strain on Coordinator responsibilities detailed below. • Processing clinician/rater forms and documenting data via status trackers and ePortal/LMS training systems. • Review and process submitted clinician/rater surveys and deploy applicable LMS training modules. • Schedule 1:1 training video conferences between site raters and Cogstate Rater Services staff • Hardware shipment scheduling and documentation management. • Documenting real time updates to applicable status trackers, coordinating high volume email correspondence, communicating status updates to clinicians/raters, electronic records filing. • Point of contact for clinician/rater support questions. • Direct communication with site coordinators at clinical settings, activity and communication tracking and general support throughout study. • Interact with CRAs for site monitoring activities. • Provide customer service and translations from English to Japanese and vice versa when needed.

Role Description Chronic Care Staffing is seeking a compassionate and driven Clinical Operations Manager to lead our Care Coordination team. This role is ideal for a clinical professional who thrives in a leadership environment and is passionate about improving patient outcomes while developing high-performing teams. As a Clinical Operations Manager, you will oversee daily operations, ensure compliance with clinical standards, and mentor staff. This position also offers a clear growth pathway toward a Regional Clinical Director role, with exposure to leadership, operations, and program development. Responsibilities - Oversee daily staffing, scheduling, and patient care coordination workflows - Ensure compliance with clinical protocols, documentation standards, and regulations - Provide coaching, mentorship, and performance management for nursing staff - Monitor team performance and implement improvements to enhance patient outcomes - Collaborate with leadership and cross-functional teams to improve operations - Support staff development through regular check-ins and training initiatives - Participate in patient engagement when necessary - Maintain a positive, inclusive, and performance-driven team culture Qualifications - Active Registered Nurse (RN) license - Must reside in MST or PST - Minimum 2 years of clinical nursing experience - Experience in care coordination workflows and documentation standards - Prior leadership, mentoring, or supervisory experience - Ability to manage performance and lead in a remote environment - Comfortable completing background checks, drug screening, and motor vehicle record checks Requirements - Formal management or supervisory experience (Nice to Have) - Certification in Nursing Leadership or related specialty (Nice to Have) - Experience with EHR systems and scheduling software (Nice to Have) Benefits - Paid Time Off (PTO) - 401(k) Retirement Plan - Health Insurance - Dental Insurance - Vision Insurance - Growth and advancement opportunities

• Establish and maintain strong professional and collaborative relationships with investigator sites by leveraging disease area expertise to optimize delivery of clinical trial programs • Develop strategies to drive concierge level support for preferred sites to ensure Gilead becomes the Sponsor of Choice • Track key performance metrics to assess site performance and identify opportunities for acceleration and continuous improvement • Establish and manage strong working partnerships with local PAGs and communities, including liaising with patient groups in relation to protocol development and study design considerations • Serve as an internal resource to champion and promote an environment that incorporates the patient perspective and voice across the continuum of product development based on patient insights obtained from local PAGs and communities • Identify investigator sites, PAGs and communities in alignment with portfolio strategy and priority to expand Gilead’s clinical research partnership network • Maintain therapeutic and technical expertise to enable scientific discussions with the investigator and site personnel • Share ongoing information with investigators, PAGs and communities regarding Gilead's development pipeline and collect and report field-based intelligence in relation to competitive landscape, patient treatment pathways and other operational considerations that may impact Gilead's clinical trial program • Provide support to study teams and Clinical Research Organizations (CROs) to ensure timely delivery of clinical trials from initiation to closeout such as during feasibility, site recommendations, attendance at initiation visits, facilitation of communication and ongoing support of trial enrollment by engaging with site staff to identify enrollment barriers and working with study teams to find solutions • Support the development and implementation of applicable site risk plans to ensure achievement of key study and site level milestones such as first patient first visit, delivery of clinical trial enrollment commitments and database lock • Serve as a local point of escalation for investigator sites and partner with the appropriate parties to resolve issues and remove barriers to clinical trial execution at a site and/or country level • Proactively communicate and escalate issues identified at investigator sites and partner with internal functional areas to develop corresponding mitigation strategies and recommended approaches, including participation in development and implementation of solutions to address issues • Leverage and present metrics to inform site / country / regional level decision making • Develop local knowledge of investigator site capabilities and past performance and provide input into site-level recruitment forecasts, recruitment methodologies, monitor performance and take appropriate action to maintain timelines • Partner closely with internal Clinical Operations, Clinical Development and Medical Affairs to ensure effective communication and unified messaging to investigator sites, PAGs and communities

Role Description Accountable for and provides management support and direct supervision to Clinical Operations staff in the assigned areas including: - Site Selection support - Site contracts support - Regulatory/ethics submissions - Site activities including site activation - On-Site Monitoring and/or Central Monitoring through Study Close Out Provides training, consultation and oversees metric compliance and quality related to operating activities of assigned staff to ensure project deliverables are met. Collaborates and oversees Clinical Operations Team to ensure fulfillment of customer requirements and compliance with related regulations. Supports senior management in operational level planning. May participate in business development presentations as a subject matter expert in Clinical Operations functions within the Company. Responsibilities: - Line management of Clinical Operations staff, responsibilities including interviewing and selection, termination, professional development, performance appraisals, and employee counselling. - Review workload for all staff in reporting chain, participate in managing the resource availability for the assigned staff. - Provide expert operational oversight and guidance to support prioritization of activities, review and monitor the work performed, metric compliance, and development of contingency plans. - Assist in recruiting new staff, including participation in interview process and new hire onboarding. - Ensure quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs) and compliance with federal and local guidelines and ICH GCP. - Work closely within appropriate business unit/region to ensure staff performance on studies and correct deficiencies as identified. - May conduct several types of sign off and assessment visits to ensure Clinical Operations on-site performance. - Organize and chair clinical staff meetings at regular intervals. - Facilitate and support project and team/country reviews with Clinical Operations staff, focusing on budget, schedule, and risk analysis. Qualifications - Bachelor’s degree in life sciences, nursing degree, or equivalent related experience. - Extensive clinical research experience in a contract research organization, pharmaceutical or Biotechnology Company, including some time in a leadership capacity. - Extensive knowledge of GCP/ICH guidelines and other applicable regulatory requirements. - Excellent communication, presentation, interpersonal, and change management skills. - Strong time management, technical and organizational skills. - Knowledge of basic financial concepts as related to forecasting and budgeting. - Must demonstrate good computer skills and be able to embrace modern technologies. - Ability to travel as necessary (up to 25%). Requirements - Tasks, duties, and responsibilities as listed in this job description are not exhaustive. - The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. - Equivalent experience, skills, and/or education will also be considered. - The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. - Further, nothing contained herein should be construed to create an employment contract. - The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations. Benefits - We are passionate about developing our people, through career development and progression. - Supportive and engaged line management. - Technical and therapeutic area training. - Peer recognition and total rewards program. - Committed to building an inclusive culture. - Driven to Deliver – capturing the passion of our colleagues. - Continuous improvement of the company we all want to work for.