Clarion Home Services Grp.

Role Description We are seeking a strategic, creative, and highly collaborative Field Brand Marketing Manager to strengthen and grow the local market presence of our HVAC, plumbing, and electrical brands. This role serves as a key strategic partner to branch leadership teams across approximately 23 locations and 14 brands. Unlike traditional field marketing roles focused solely on execution, this position centers on strategy, planning, coaching, and measurement. You will guide local teams to successfully deploy market-specific initiatives that drive brand awareness, community engagement, customer trust, and long-term organic growth. Location: 100% Remote (Candidates in Denver, CO, Milwaukee, WI, or Kansas City, MO markets strongly preferred). What You’ll Do - Co-author customized local marketing plans based on market opportunities, business goals, and seasonal dynamics. - Guide the planning and execution of local home shows, community festivals, and grassroots neighborhood marketing. - Track local "Best Of" submissions and coordinate media opportunities, public relations announcements, and charitable partnerships. - Build processes and playbooks that turn successful local marketing tactics into scalable corporate standards. - Oversee review generation and customer sentiment across Google, Facebook, and Yelp to maximize local search visibility. - Establish localized organic social media strategies and train branch teams on content creation and platform best practices. - Coordinate with vendors, photographers, and videographers to develop customer testimonials and technician spotlights. - Direct the coordination, accuracy, and brand alignment of local print collateral, signage, and vehicle wraps. - Establish measurement frameworks to evaluate field marketing activity, social engagement, and reputation trends. - Deliver analytical insights and optimization recommendations to corporate executives and branch operations teams. Qualifications - 4+ years of experience in field marketing, local marketing, brand management, or community marketing roles. - Deep understanding of localized marketing, community engagement, and grassroots brand-building strategies. - Experience using reputation management platforms and building successful customer review generation strategies. - Familiarity with organic social media growth strategies and content performance analytics. - Elite relationship-building skills with the ability to influence operational leaders and travel 1–2 times per month. - Comfort working autonomously and maintaining high accountability in a fast-paced, fully remote environment. - Home services industry experience is strongly preferred; direct HVAC experience is a significant plus. - Past experience supporting multi-location, franchise-style, or decentralized business networks. - Experience with marketing automation technology and specialized CRMs like ServiceTitan or Marketing Pro. - Bachelor’s degree in Marketing, Communications, Business, or a related field. Benefits - Great company culture that focuses on growth, teamwork, and respect, and we like to have fun too! - Employee benefits start on the 1st of the month following hire date. - Medical (3 affordable medical plans to choose from), Dental and Vision Insurance. - Company Paid Benefits: Short-Term and Long-Term Disability, Life Insurance. - Employee Assistance Program (EAP). - Optional Benefits: Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield. - 401k with Company Match! - Generous Paid Time Off and 9 Paid Holidays. Compensation $75,000 to $100,000 base salary. If you are a strategic storyteller who thrives on building local trust, driving community engagement, and coaching teams to win, we want to hear from you!

Clarion Home Services Group is seeking a Dispatch Support Specialist to manage the daily logistics of our field technicians. This role is central to our operations, ensuring that HVAC, plumbing, and electrical service calls are matched with the right technician based on priority and location. Please note that we are exclusively seeking candidates for full-time employment; part-time shifts are not available for this role. - Schedule: Standard daytime hours. - Availability: Candidates must be available to work rotating Saturdays as part of their regular full-time schedule. Why Work for Clarion Home Services Group? - Growth Opportunities & Fantastic fun work culture - Strong Benefits Package (start on the 1st of the month following hire date): - Medical (3 affordable medical plans to choose from), Dental and Vision Insurance - Company Paid Benefits: Short-Term and Long-Term Disability, Life Insurance - Employee Assistance Program (EAP) - Optional Benefits: Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield - 401k with Company Match! - Professional and Personal Development, Including Continued Education Assistance - Paid Time Off and 9 Paid Holidays - Compensation: $19-$22/hr What You'll Do: - Coordinate and dispatch service calls based on urgency and technician specialty. - Maintain constant communication with field technicians, service managers, and customers to provide status updates. - Strategically plan the following day's schedule with field supervisors to ensure maximum efficiency. - Facilitate communication between technicians and vendors for complex or multi-stage jobs. - Resolve customer concerns promptly and provide backup support for incoming service calls. - Utilize internal software (ServiceTitan) and Microsoft Office to track revenue goals and technician progress. What You Bring: - 1+ years of professional dispatching experience (preferably in home trades like HVAC, Plumbing, or Electrical). - 2+ years of experience in a customer-facing role. - Proficient in Microsoft Outlook, Word, and Excel. Experience with ServiceTitan is a significant plus. - Strong verbal and written skills with the ability to manage high-demand peak seasons. - High School Diploma or GED required. Ready to Answer the Call? If you have a background in dispatching and a commitment to high-quality service, please submit your resume for review.

Customer Experience Representative At Clarion Home Services Group, we know that memorable customer experiences start with people who genuinely care. We are specifically seeking professionals with a foundational background in the hospitality, hotel, or restaurant industries. If you have excelled in a high-volume, guest-service world, you already possess the crucial skills required to make someone’s day—and that hospitality-first mindset is a strong requirement for this role. We’re a fast-growing family of HVAC, electrical, and plumbing brands, and we’re raising the bar for what great service feels like. Work Environment & Schedule This is a remote, full time, home-based position. To be successful in this environment, candidates must possess a quiet, dedicated workspace and a reliable, high-speed internet connection. Why You’ll Love Working Here - A Hospitality-First Culture: If you love creating great guest experiences, you'll thrive here. We celebrate teamwork, positivity, and going the extra mile. - Career Growth: We’re expanding quickly, which means real opportunities to grow your career. - Competitive Pay: $17–$21/hr plus additional earning opportunities. - Strong Benefits Package: (Effective the 1st of the month after hire) Medical, Dental, and Vision; Company-paid Life Insurance, Short & Long-Term Disability, and EAP. - 401(k): With company match. - Time Off: Paid Time Off + 9 Paid Holidays. What You’ll Do - Provide a warm, welcoming experience for every customer by scheduling service appointments and resolving issues with care. - Build relationships through professional and friendly communication via phone, email, and text. - Recommend service memberships that help customers save money and protect their home systems. - Make outbound calls to help customers stay on track with maintenance and service needs. - Maintain accurate customer records and follow up to ensure every detail is handled. - Collaborate with your team via digital platforms and participate in virtual training to grow your skills. What You Bring - REQUIRED: A minimum of one year of direct, recent experience in a high-volume hospitality, hotel, or restaurant customer-facing role. - A passion for helping people—especially when they’re stressed or need quick support. - Exceptional communication skills: consistently warm, patient, and solutions-focused. - The ability to remain organized and detail-oriented while working independently. - Comfort working in a fast-paced, high-volume service environment. - Strong computer proficiency, including experience with Outlook, Word, Excel, and cloud-based phone systems. - A "team-first" attitude, even in a virtual setting. - Home-services experience is a plus, but proven hospitality experience is weighted heavily. - Bilingual (Spanish) preferred. - High School Diploma or GED required.

Clarion Home Services Group is seeking a Dispatch Support Specialist to manage the daily logistics of our field technicians. This role is central to our operations, ensuring that HVAC, plumbing, and electrical service calls are matched with the right technician based on priority and location. Please note that we are exclusively seeking candidates for full-time employment; part-time shifts are not available for this role. - Schedule: Standard daytime hours. - Availability: Candidates must be available to work rotating Saturdays as part of their regular full-time schedule. Why Work for Clarion Home Services Group? - Growth Opportunities & Fantastic fun work culture - Strong Benefits Package (start on the 1st of the month following hire date): - Medical (3 affordable medical plans to choose from), Dental and Vision Insurance - Company Paid Benefits: Short-Term and Long-Term Disability, Life Insurance - Employee Assistance Program (EAP) - Optional Benefits: Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield - 401k with Company Match! - Professional and Personal Development, Including Continued Education Assistance - Paid Time Off and 9 Paid Holidays - Compensation: $19-$22/hr What You'll Do: - Coordinate and dispatch service calls based on urgency and technician specialty. - Maintain constant communication with field technicians, service managers, and customers to provide status updates. - Strategically plan the following day's schedule with field supervisors to ensure maximum efficiency. - Facilitate communication between technicians and vendors for complex or multi-stage jobs. - Resolve customer concerns promptly and provide backup support for incoming service calls. - Utilize internal software (ServiceTitan) and Microsoft Office to track revenue goals and technician progress. What You Bring: - 1+ years of professional dispatching experience (preferably in home trades like HVAC, Plumbing, or Electrical). - 2+ years of experience in a customer-facing role. - Proficient in Microsoft Outlook, Word, and Excel. Experience with ServiceTitan is a significant plus. - Strong verbal and written skills with the ability to manage high-demand peak seasons. - High School Diploma or GED required. Ready to Answer the Call? If you have a background in dispatching and a commitment to high-quality service, please submit your resume for review.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Install Operations Coordinator is the operational heartbeat of our HVAC installation process. This role requires exceptional organizational skills, a high level of attention to detail, and the ability to balance multiple moving parts daily to ensure seamless operations and world-class customer satisfaction. - Work Location: Fully Remote. - Hours: 2:00pm - 10:00pm CST (Candidates in PST or MST time zones are strongly encouraged to apply, as this schedule aligns perfectly with traditional afternoon/evening shifts in those regions). - Weekend Rotation: One (1) weekend shift per month is required to support seasonal demand and continuity of service. - Travel Requirements: Requires up to 2 weeks of in-person training at our Topeka, KS location (travel/lodging provided). Occasional travel for team meetings, site visits, or additional training may be required up to four times (4x) per year. - Compensation: $26.00 - $28.00 per hour. Qualifications - Previous experience in scheduling, project coordination, or high-volume administrative roles. - Familiarity with HVAC systems and installation processes is strongly preferred. Requirements - Proficiency in scheduling software and standard office tools. - Ability to catch the "small things" that others miss in high-volume environments. - Ability to bridge the gap between sales, technicians, and customers across multiple time zones. Benefits - Great company culture that focuses on growth, teamwork, and respect, and we like to have fun too! - Employee benefits start on the 1st of the month following hire date. - Medical (3 affordable medical plans to choose from), Dental and Vision Insurance. - Company Paid Benefits: Short-Term and Long-Term Disability, Life Insurance. - Employee Assistance Program (EAP). - Optional Benefits: Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield. - 401k with Company Match! - Generous Paid Time Off and 9 Paid Holidays. What You’ll Do - Lead & Sales Management: Assign Comfort Advisors to incoming sales leads and review completed sales calls to ensure accurate notes and follow-up actions are documented. - Job Readiness & Booking: Audit jobs for absolute readiness (permits, equipment specs, and financing). Once sold, you will officially book the install and add it to the strategic installation calendar. - Technical Liaison: Facilitate the support chat between field technicians and Virtual Comfort Advisors to resolve real-time hurdles. - Financial & Admin Support: Assist customers with financing applications and provide general administrative support to the leadership team. - Quality Control: Review install checklists to ensure 100% of data is entered and accurate before a job hits the field. - Install Concierge: Act as the primary point of contact for install concierge calls, confirming installation dates with customers and communicating sold job details to the respective branches.

Dispatcher   At Clarion Home Services Group, we are dedicated to creating a differentiated experience within the home services industry (HVAC, electrical, and plumbing) through building an enterprise comprised of high-quality and growing brands supported by a best-in-class organizational culture, team, and operating model.   For our associates and customers, our mission is to “answer the call”. Whether it be through creating a great place to work or a great place to come home to, we are dedicated to serving in differentiated ways that lead to “Happy & Healthy Homes”.   Location: This is a fully remote position; however, candidates must be willing and able to travel to our various branch locations for training purposes. Travel may include locations within the following states: UT, CO, KS, MO, NE, IA, WI, OH, MI, and IL.   The Role:   As a Dispatcher, you will have direct contact with internal and external customers. Your primary duty will be to match the right technician to the right calls, helping achieve the company’s financial goals. You will be responsible for ensuring that customer expectations are exceeded through clear and concise communication with department managers, employees, and customers.   Why Work for Clarion Home Services Group? - Growth Opportunities & Fantastic fun work culture - Strong Benefits Package (start on the 1st of the month following hire date): - Medical (3 affordable medical plans to choose from), Dental and Vision Insurance - Company Paid Benefits: Short-Term and Long-Term Disability, Life Insurance - Employee Assistance Program (EAP) - Optional Benefits: Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield - 401k with Company Match! - Professional and Personal Development, Including Continued Education Assistance - Paid Time Off and 9 Paid Holidays - Compensation: $19-$23/hr plus additional opportunities for $$$   What You'll Do:  - Work closely with technicians, service managers, and CSRs to ensure customer expectations are met. - Dispatch service calls by priority, urgency, and profitability to meet/exceed daily revenue goals. - Provide regular updates to customers and reschedule or advance calls according to company guidelines. - Collaborate with field supervisors to ensure first calls for the next day are strategically assigned. - Coordinate multifaceted jobs and facilitate communication between technicians and vendors. - Relay accurate information to technicians regarding customer concerns to ensure best-in-class service. - Respond to customer requests, resolve issues, and promote the company brand. - Provide backup support for incoming service calls as needed. - Participate in training to boost sales and ensure quick, accurate dispatching.   What You Bring:  - Required: 1+ years of professional dispatching experience, preferably in home trade services. - Required: Ability to travel to regional branch locations for training as needed. - High School Diploma or GED. - 2+ years of customer service experience. - Strong written and verbal communication skills across different personalities and styles. - Highly organized, detail-oriented, and able to thrive in fast-paced, high-demand peak seasons. - IT competent: Efficient typist, proficient with Microsoft Outlook, Word, Excel, and phone systems. - Experience in an HVAC, Plumbing, or Electrical setting is highly preferred. - Experience with Service Titan is a plus!   Ready to Answer the Call? If you are a motivated professional with a passion for logistics and customer service, we want to hear from you! At Clarion, we don’t just offer a job; we offer a career path within a supportive, winning culture. Take the next step toward a "Happy & Healthy" career—apply today and join our growing team!