Role Description Wir arbeiten im Bereich Neobanking und suchen zuverlässige Freelancer als Unterstützung für den Chat-Support. Dazu gehören: - Begleitung von Interessenten durch den Registrierungsprozess bei der Kontoeröffnung - Erfassen von Daten - Terminplanung - Weitere administrative Tätigkeiten nach Absprache Alles erfolgt ruhig, konzentriert und vollständig remote mit klar verständlichen Abläufen. Du passt perfekt ins Team, wenn du gerne digital arbeitest, sorgfältig bist und ein gutes Organisationsvermögen hast. Qualifications - Sorgfältige und strukturierte Arbeitsweise - Zuverlässigkeit und Verantwortungsbewusstsein - Freude an digitaler Organisation - Spaß an der Arbeit mit modernen digitalen Medien - Grundkenntnisse im Umgang mit PC und Online-Tools - Gute Deutschkenntnisse in Wort und Schrift - Eine ausführliche Einarbeitung erfolgt Schritt für Schritt Benefits - 100 % Home-Office - Freie Zeiteinteilung - Klare Strukturen und verständliche Abläufe - Persönliche Begleitung während der Einarbeitung - Perspektive auf langfristige Zusammenarbeit - Weitere Aufgabenbereiche möglich (erklären wir später ganz entspannt) Company Description Digital-Solutions-Backoffice arbeitet in der Neo-Banking-Branche bei administrativen Aufgaben im digitalen Bereich. Wir begleiten Interessenten durch den Registrierungsprozess bei Kontoeröffnungen und übernehmen entsprechende Backoffice-Tätigkeiten wie: - Datenerfassung - Schriftliche wie mündliche Kommunikation - Strukturierte Pflege von Online-Systemen Die Zusammenarbeit erfolgt vollständig remote und basiert auf klar definierten Abläufen. Zuverlässigkeit, Sorgfalt und professionelle Unterstützung im Hintergrund bilden den Fokus unserer Tätigkeit.

Role Description We’re looking for an experienced Customer Support Representative to join our Australian team on a fully remote basis, working in the AEST time zone. This is a client-facing, technically engaged role at the heart of our customer support function. You’ll work closely with our UK and US teams to ensure our Australian clients receive consistent, high-quality support — and that their end-users are set up for success from day one. You’ll play a key role in onboarding new clients, resolving technical issues, and contributing to the continuous improvement of our support processes. This is a role for someone who is proactive, commercially aware, and genuinely invested in getting things right for the customer. Key responsibilities of the Customer Support Rep: - Client Support - Act as the primary point of contact for Australian clients, handling support queries across phone, email, and Zendesk. - Manage a queue of support requests, keeping clients informed at every stage and resolving issues within agreed SLAs. - Triage and escalate technical issues to second-line support via Jira, with clear documentation and context. - Troubleshoot bugs and product issues, working collaboratively with engineering and product teams to reach resolution. - Client Onboarding & Training - Deliver end-client onboarding sessions to help clients and their end-users successfully connect and share data. - Support clients through their initial setup, proactively resolving blockers that could delay their first successful data share. - Deliver training to clients on product features, best practices, and self-service tools. - Contribute to onboarding playbooks and process improvements as the function scales. - Documentation & Reporting - Maintain and improve knowledge base content, FAQs, and help documentation to ensure accuracy and coverage of common issues. - Contribute to the development of AI-assisted onboarding tools by identifying recurring queries and gaps in self-service content. - Maintain internal environments, keeping installed software current with recent releases. - Maintain accurate records of all support interactions in Zendesk. - Contribute to SLA and CSAT reporting, helping to surface trends and flag risks. - Support ad hoc product testing and quality assurance as required. - Assist with internal reporting to support operational visibility. Qualifications - 1-3 years in a customer support, technical support or client-facing role (SaaS or Fintech desirable). - Experience supporting clients through onboarding or implementation processes. - Familiarity with accounting software (e.g. Xero, MYOB, QuickBooks) or financial data is a significant advantage. - Strong problem-solving skills in technical environments. You can diagnose issues methodically and explain them clearly. - Excellent written and verbal communication, with a client-first approach. - Good understanding of data privacy principles and experience working with regulated or sensitive data. - Highly organised, with the ability to manage multiple open cases and competing priorities without dropping the ball. - Proactive and self-motivated. Requirements - Essential - Zendesk or equivalent ticketing software. - Jira or equivalent issue-tracking tool. - Microsoft Office suite, with a strong working knowledge of Excel. - Desirable - SQL Server — ability to run basic queries to support troubleshooting. - Experience with Microsoft ClickOnce or similar deployment tools. - Exposure to AI-assisted support tools or chatbot platforms.

Bnberry is seeking a motivated and customer-driven **Customer Service Representative** to join our dedicated team. In this role, you will be the frontline support for our clients, ensuring that their inquiries and concerns are addressed promptly and effectively. Your primary responsibility will be to provide exceptional service and help enhance customer satisfaction, tying directly into our mission of transforming the Hospitality industry through innovative technology. **Key Responsibilities:** - Respond to customer inquiries through various channels including phone, email, and chat. - Assist clients with booking issues, inquiries about services, and other client concerns. - Maintain a deep understanding of Bnberry's products and services to provide accurate information to customers. - Document customer interactions, feedback, and any necessary follow-up actions in the CRM system. - Collaborate with internal teams to resolve client issues and ensure a seamless customer experience. - Provide feedback and insights from clients to help improve products and services. - Participate in training sessions to keep up to date with product offerings and customer service best practices.

Mercier Consultancy MD is pleased to offer an exciting opportunity for Croatian Speaking Customer Care Representatives to join Booking.com with a fully paid relocation package. This role involves delivering exceptional customer support to Croatian-speaking clients and contributes to enhancing their booking experience. If you have strong communication skills and a passion for travel and customer service, this is the perfect position for you! Key Responsibilities - Provide outstanding customer service in Croatian through phone, email, and chat channels. - Assist customers with booking inquiries, reservation modifications, cancellations, and general travel-related questions. - Collaborate with internal departments to resolve issues swiftly and efficiently. - Maintain precise records of customer interactions and transactions in the CRM system. - Identify recurring customer issues and provide feedback to improve service quality. - Stay updated on company policies, promotions, and travel regulations to provide accurate information.