Role Description - Set a clear and comprehensive vision for the credit and debit card servicing experiences, based on market analysis, business needs, and technical feasibility. - Develop, prioritize, and communicate the product backlog to the development team and relevant stakeholders. - Collaborate with UX/UI experts to ensure the creation of intuitive, user-friendly product experiences. - Leverage UML modeling to create structural and behavioral diagrams for applications, facilitating a clear understanding of the product's architecture and functionality. - Implement and manage robust CI/CD processes to streamline the product development and deployment pipeline. - Work closely with domain architects and subject matter experts to ensure efficient project development strategies. - Utilize data analytics to measure development progress and effectiveness against objective key results (OKRs). - Collaborate with Software Test Engineers to identify areas for automation testing and ensure high-quality products through black-box, functional, regression, and user acceptance testing (UAT). - Gather technical requirements for application programming interfaces (APIs), web services, batch jobs, and mobile applications. - Coordinate with external vendors to ensure smooth API integration and management of API request and response parameters. - Ensure that products meet all security and compliance standards. - Implement security best practices and conduct regular security assessments to identify and mitigate potential risks. Qualifications - Master’s degree in Information Technology, Computer Science, or related field and 3 years of experience as Digital Experience Owner, Product Owner, or a closely related position. - In the alternative, employer will accept a Bachelor’s degree in the specified fields and 5 years of the specified progressive, post-baccalaureate experience. - Must have at least 3 years of experience with: - Utilizing Jira, HP Quality Center, TFS - Project Management, and Microsoft Project to efficiently manage tasks, track progress, and ensure successful project execution. - Utilizing Confluence, Google Docs, and Microsoft SharePoint to effectively document project requirements, designs, and architectural diagrams. - Utilizing Figma, Sketch, and Adobe XD to create product experiences and visually represent product architecture and functionality through UML modeling. - Utilizing Splunk, Google Analytics, and Adobe Analytics to gain insights into user behavior and make data-driven decisions to improve product features. - Utilizing Git, GitHub, and Bitbucket to manage code and promote collaboration among developers. - Implementing CI/CD processes using Jenkins and GitLab CI/CD to streamline the product development and deployment pipeline. - Utilizing Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) to deploy scalable and reliable products and services. - Utilizing Postman and Swagger (OpenAPI) to effectively design, test, and document APIs. - Utilizing Selenium and TestRail to conduct automated testing for web applications, ensuring efficient and repeatable testing processes. - Utilizing Datadog to identify and address performance issues and bottlenecks in web applications and services. - Utilizing Lucidchart, Draw.io, MS Visio, and Visual Paradigm to create flowcharts, diagrams, and visual representations of processes and systems. - Utilizing Salesforce administration tasks, including user management, security settings, and data access controls, to secure and organize Salesforce environments. - Utilizing Tableau Prep for data preparation, transformation, cleaning, and structuring. - Utilizing change management tools, including ServiceNow and Jira Service Management, to facilitate transitions during product implementations and updates. - Utilizing Tableau and Power BI to conduct financial and business analysis. Benefits - 100% remote work permitted from any US location. - Worksite: One Citizens Bank Way, Johnston, RI 02919 United States, 40 hrs/wk. Company Description For summary of benefits and to apply visit our website at https://jobs.citizensbank.com and apply online (Job ID: 48179) or email resume and cover letter to Recruiting@Citizensbank.com with subject line: 48179. Direct applicants only. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check: Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.