Citizant

• Lead end-to-end capture management for assigned opportunities, maintaining full accountability for capture strategy and execution. • Develop and execute capture strategies that align customer needs, acquisition approaches, and the capabilities of Citizant and its partners to maximize win probability. • Conduct competitive assessments, including incumbent analysis, to inform capture strategy and positioning. • Identify, map, and engage key stakeholders, decision-makers, and influencers through structured customer engagement and call plan execution. • Develop and recommend teaming strategies that optimize capability, customer intimacy, and past performance. • Shape opportunities through RFI responses, Sources Sought, and other pre-RFP market research to influence acquisition strategies, procurement approaches, and evaluation criteria to create competitive advantage. • Develop and maintain detailed capture plans, gate review materials, and opportunity data in Salesforce to ensure visibility. • Support solution development activities, including win themes, solution sessions, and Blue Team/Storyboard development, by providing insight into the customer, competition, and opportunity. • Support competitive analysis and Black Hat reviews. • Contribute to proposal development and color team reviews, ensuring alignment to win themes and customer evaluation criteria.

• Support the Vice President of BD Operations in the development and delivery of high-quality, compliant, and compelling government proposals • Manage and coordinate the efforts of proposal teams, including Volume Leads, writers, graphic artists, copy editors, and teaming partners • Support Capture Managers in executing Win Strategies in proposals • Manage day-to-day proposal activities and lead proposal stand-up meetings • Develop and manage proposal schedules • Analyze solicitations for deadlines, requirements, forms, etc. • Develop compliant proposal outlines and annotated writing templates • Facilitate storyboarding with Volume Leads and Section Leads • Lead proposal color team reviews • Provide writing and copy-editing support for the proposal, as needed • Manage final production, white glove, and delivery • Oversee the development of multiple simultaneous proposals on different timelines • Available to work more than 40 hours/week when necessary

• Evaluate federal market segments to identify priority areas aligned with Citizant’s capabilities and growth strategy. • Develop and maintain top-down agency account plans for key agencies, including mission priorities, organizational structure, budgets, acquisition trends, contract vehicles, incumbents, and competitive positioning. • Perform market and budget analysis to identify emerging requirements and potential opportunities to displace incumbents. • Translate market, customer, and competitive data from tools such as SAM.gov and GovWin IQ into actionable insights for executive decision-making. • Lead structured opportunity qualification to determine viability and strategic fit. • Assess opportunities against key criteria, including: Customer need, sponsorship, and mission alignment Funding status, timing, and probability Capability fit Competitive landscape and incumbent positioning Contract vehicle access and acquisition strategy Organizational Conflict of Interest (OCI) considerations. • Develop capability matrices, risk assessments, and bid/no-bid recommendations. • Ensure all opportunities are fully documented in Salesforce.

• Improve IT Service Delivery • Analyze current IT service management processes and identify opportunities to improve efficiency, consistency, and performance. • Identify bottlenecks, redundancies, and opportunities for automation within existing workflows. • Develop recommendations that align with ITSM and industry best practices. • Document and Design Processes • Create clear documentation and visual representations of technical workflows. • Support ServiceNow Process Improvements • Partner with stakeholders and technical teams to gather requirements for enterprise project and service management processes within ServiceNow. • Communicate with Leadership • Facilitate stakeholder discussions and workshops to gather requirements and validate process improvements. • Develop executive-level briefings and stakeholder updates. • Enable Adoption Through Training • Develop training materials and user guidance to support new processes. • Measure and Monitor Performance • Establish metrics and performance indicators to measure the effectiveness of IT service delivery processes.

• Lead the design and implementation of AI-enabled automation strategies to enhance enterprise technology services and operational efficiency. • Identify opportunities to automate repetitive processes, service desk operations, and data workflows using AI and intelligent automation technologies. • Implement automation-first approaches across enterprise platforms, leveraging machine learning, predictive analytics, and intelligent agents to improve service delivery. • Establish best practices for responsible AI adoption, governance, and operational integration. • Implement AI-powered service management capabilities, including virtual agents, automated troubleshooting tools, and predictive issue detection. • Develop automation solutions that reduce service desk workload through self-service tools, chatbots, and intelligent routing of support requests. • Use AI-driven analytics to identify service trends, root causes of incidents, and opportunities for operational improvement. • Monitor performance metrics for automated service capabilities to improve response times, resolution rates, and user satisfaction. • Design and implement automated workflows and integrations between enterprise platforms using APIs, event-driven automation, and orchestration tools. • Develop automation pipelines that connect enterprise applications, cloud services, and collaboration platforms. • Implement automation-as-code practices using CI/CD pipelines, workflow orchestration tools, and automation frameworks. • Integrate AI capabilities into enterprise SaaS platforms to improve productivity, collaboration, and decision-making. • Lead development of AI-powered analytics capabilities to extract insights from operational and enterprise data. • Develop predictive models, statistical analysis tools, and machine learning workflows that support data-driven decision-making. • Design and implement data pipelines and analytics platforms that support real-time and batch processing of enterprise data. • Develop dashboards and visualization tools that allow leadership to monitor performance metrics, operational trends, and program outcomes. • Enable predictive insights that support mission-critical decisions and improve operational performance. • Establish frameworks for secure, scalable AI implementation across enterprise technology platforms. • Ensure automation solutions align with enterprise architecture, cybersecurity requirements, and data governance policies. • Implement monitoring tools to track AI system performance, model accuracy, and automation effectiveness. • Develop governance policies for the responsible use of AI and automated decision-support tools. • Work closely with engineering, cybersecurity, service operations, and data teams to integrate AI capabilities across the enterprise environment. • Communicate complex AI concepts and automation strategies to technical and non-technical stakeholders. • Provide training and guidance to teams on automation tools, AI platforms, and intelligent workflow solutions. • Support cross-functional teams in identifying automation opportunities and implementing scalable solutions.

• Lead Service Desk Operations • Manage daily Service Desk operations, ensuring incidents and service requests are handled from intake through closure • Establish and enforce best practices for ticket quality, categorization, prioritization, documentation, and resolution • Ensure a consistent, customer-first experience with clear communication and strong follow-through • Build a Tier Zero / Self-Service Experience • Design and expand self-service capabilities, including a knowledge base, FAQs, step-by-step guides, and video tutorials • Improve and maintain a searchable, easy-to-use, continuously updated knowledge repository • Partner with internal stakeholders to enhance portals, virtual agents, and automation features to increase self-service adoption and reduce repeat issues • Drive Automation and AI-Enabled Support • Implement automation-first approaches to improve resolution speed and consistency • Leverage AI-enabled capabilities such as proactive issue detection, intelligent routing, trend analysis, and automated troubleshooting to strengthen service outcomes • Escalation Management and Performance Oversight • Own the escalation process, ensuring high-impact issues are quickly routed, resolved, and communicated with appropriate visibility • Track and analyze trends, recurring issues, and drivers of escalation to reduce future incidents • Provide performance reports and dashboards that highlight service metrics, risk areas, and opportunities for improvement • Lead or support recurring operational reviews/governance forums focused on service performance and continuous improvement • Support Events and Executive Needs (as required) • Coordinate or provide end-to-end IT and AV support for meetings and events, including setup, testing, and troubleshooting • Ensure adequate staffing coverage and resource planning for high-priority needs

• The Cloud Data Architect serves as the senior technical authority responsible for defining, governing, and evolving enterprise architecture to support mission and business objectives • Leads the development of architecture strategies, standards, and technical roadmaps • Ensures alignment with enterprise architecture frameworks and federal best practices • Provides architectural oversight across engineering, product development, infrastructure, data platforms, and digital services • Develops and maintains enterprise architecture framework, reference architectures, and technology standards • Establishes and leads architecture governance processes • Maintains enterprise architecture artifacts • Defines and maintains reference architectures for cloud environments, SaaS platforms, enterprise applications, and data services • Guides engineering and development teams in designing integrated, scalable, and resilient solutions • Develops and maintains multi-year technology roadmaps aligned with organizational goals

• Own Product Planning and Governance • Drive strategic alignment and lifecycle planning, including business case support, risk management, role clarity, governance mechanisms, comprehensive project plans, and stakeholder commitment • Maintain a prioritized product backlog and support delivery planning aligned to mission needs, user feedback, and performance outcomes • Elicit and document functional and non-functional requirements, user personas, epics/user stories, and acceptance criteria • Collaborate on wireframes/mockups and ensure accessibility requirements are incorporated (e.g., WCAG / Section 508) • Partner with engineering teams to support development/configuration of applications, integrations, workflows, and APIs using approved technologies and secure coding/DevSecOps best practices • Support production operations, including monitoring, incident/problem awareness, and minor enhancements

• Create and execute test cases and test scripts (manual and automated) to validate functionality, reliability, and usability. • Perform smoke, regression, and integration testing across lower environments and support release validation. • Support automation testing activities related to UiPath workflows, including validation of expected outputs, exception handling, and repeatability. • Document test execution results, defects, and test evidence; follow issues through resolution with development teams. • Log, track, and manage defects and testing work items in Jira (including status updates, workflows, and traceability to stories/acceptance criteria). • Participate in Agile ceremonies (sprint planning, reviews, retrospectives) and assist with refining acceptance criteria and test readiness. • Coordinate with developers, product owners, and stakeholders to clarify requirements and ensure quality standards are met.

• Lead the design, architecture, and integration of computer systems, including hardware, software, networking, and storage components. • Develop a comprehensive system and specifications to guide implementation efforts. • Evaluate emerging technologies, tools, and platforms to determine their suitability for inclusion in system designs. • Identify performance bottlenecks and inefficiencies in existing computer systems and propose innovative solutions to optimize performance, throughput, and resource utilization. • Collaborate with cybersecurity experts to integrate robust security measures into system designs and architectures, ensuring optimal protection. • Design systems that can seamlessly scale to accommodate growing workloads and user demands. • Work closely with software developers, network engineers, database administrators, and other stakeholders to integrate system components and ensure seamless interoperability. • Create detailed technical documentation, including system design documents, architecture diagrams, and implementation guides. • Stay abreast of industry trends, advancements, and best practices in computer systems engineering and architecture.