• Design and implement APIs, data pipelines, and simulation runtime logic that connect and enable mission applications • Develop software using modern programming languages such as Java, Python, C++, or TypeScript/Angular • Write clean, testable, and maintainable code following secure coding and software engineering best practices • Build and integrate modular microservices to improve scalability, maintainability, and interoperability • Build and deploy containerized, cloud-native services using Docker, Kubernetes, and CI/CD pipelines (GitLab, Jenkins, or equivalent) • Implement Infrastructure-as-Code and automation scripts to accelerate deployment and configuration management • Develop distributed systems and data integration frameworks using message buses such as Kafka or Redis • Engineer data flow between analytic, AI, and simulation components to support real-time mission use cases • Collaborate with system engineers and architects to ensure interoperability across software ecosystems • Build and manage databases (PostgreSQL, MongoDB, graph DBs) and model complex data relationships • Write, test, and deploy software within secure or classified environments.

- Lead the hands-on technical execution of the squad’s roadmap in partnership with the Product Owner, ensuring delivery quality, operational continuity, compliance and regulatory alignment, and sustainable technical decisions across SAP and Corporate Systems. - Own the technical governance and evolution, taking action as required , of the SAP S/4HANA landscape end to end, including release upgrades, support packs, kernel updates, system refreshes, environment strategy, Basis activities, and coordination with external partners where applicable. - Define and implement the SAP and Corporate Systems operating model, including demand intake, prioritization criteria, ownership boundaries, support model, escalation paths, governance forums, change and release management, documentation standards, and lifecycle management. - Define operational health indicators for SAP and Corporate Systems, including availability, job failures, interface errors, transport quality, incident recurrence, audit findings, SLA adherence, and business-impacting failures. - Define integration patterns between SAP and the broader corporate ecosystem, prioritizing API-first, event-driven where applicable, secure, auditable, and loosely coupled architectures. - Lead, hands-on, the adaptation of the SAP platform to fiscal, legal, and regulatory updates impacting Brazil and LATAM, including SAP Notes adoption, baseline alignment, master data impacts, and coordination with the Functional Specialist for the modules currently in scope. - Oversee and actively support SAP HANA administration practices, including system replication, backup and recovery, performance tuning, capacity planning, and incident response, ensuring that internal teams and partners follow reliable and auditable standards. - Govern the Transport Management System (STMS) and Change Request Management (ChaRM on Solution Manager 7.2 or SAP Cloud ALM), ensuring safe and traceable changes across DEV, QAS, and PRD. - Define and enforce SAP security baselines: user lifecycle, SoD principles, SSO, audit logs, and certificate management aligned with LGPD, BACEN, and SOX where applicable. - Establish master data governance practices for critical SAP objects such as Business Partner, chart of accounts, cost centers, legal entities, vendors, employees, tax data, approval hierarchies, and authorization-relevant attributes. - Operate and evolve SAP environments on cloud (RISE with SAP or AWS, depending on the landscape), including HA/DR strategy, sizing, and cost awareness. - Champion the “SAP-Minimalist” strategy, keeping the S/4HANA core clean by prioritizing API exposure and shifting non-core business logic to external automation layers. - Provide hands-on technical leadership for the integration and continuous evolution of non-SAP corporate platforms (e.g., HRIS, Legal Tech, GRC tools), ensuring a cohesive and auditable tech stack — while the Product Owner leads vendor selection, RFI/RFP, and contract governance. - Run technical rituals for the squad: design sessions, change advisory boards, post-mortems, patch planning, and tech debt grooming. - Act as the internal technical authority for SAP and Corporate Systems, reviewing solution designs, estimates, configurations, transports, integrations, security impacts, documentation, and production readiness for work delivered by internal teams or external implementation partners. - Lead troubleshooting and root-cause analysis of complex production incidents, serving as Tier 3 escalation and ensuring durable corrective actions. - Promote responsible use of AI-assisted engineering tools (Claude Code, Copilot, or similar) for scripting, log analysis, runbook generation, and documentation. - Define team objectives and contribute to technical goals , ensuring alignment with the company's broader strategies and objectives. - Facilitate communication within the squad and across technical and non-technical teams, ensuring alignment and timely delivery of high-quality outcomes. - Actively participate in the recruitment, training, and development of team members, fostering a productive and growth-oriented environment. - Collaborate with other Tech Leads, aligning technology strategies and contributing to the evolution of the company's technical direction. - Guide conversations to remove blockers and encourage collaboration in your team. - Lead retrospectives and continuous improvement efforts, driving team evolution through feedback and actionable insights. - Support team staffing decisions by matching people to tasks based on skills, priorities, and development opportunities. - Support the definition and follow-up of individual development goals aligned with team objectives and business priorities.

• Own the long-term vision for Ashby’s GTM tech stack. You’ll evaluate, procure, and implement tools that solve for today’s bottlenecks while preparing us for the next years of growth. • Own and manage the core revenue technology stack, ensuring they integrate seamlessly. • Ensuring data quality and consistency across systems. Design and maintain a seamless flow of data across our ecosystem. • Lead and mentor a lean team of systems experts. • Act as the primary bridge between RevOps and Finance, Data/Analytics, and Engineering. • Proactively identify "technical debt" within our revenue stack. • Designing and streamlining operational workflows, such as lead routing, customer onboarding, and renewals.

Role Description Product Configurator II / III is a position within the operations/policy administration organization. This role is responsible for configuring, testing, supporting, and implementing approved product changes within the Policy Administration System, including Duck Creek. The Product Configurator II / III uses available configuration tools to support system areas such as rates, rules, forms, UI(Express3), validations, transactions, workflows, and product behavior. This role also provides production support by researching issues, identifying root cause, resolving configuration-related defects, and supporting release validation. Essential Functions: - Monitor production support queues, service desk tickets, JIRA items, or other support channels. - Triage production issues, determine business impact, identify root cause, and escalate when needed. - Respond to requests for technical or configuration assistance in person, by phone, email, or electronically. - Provide production support for configuration-related issues, including troubleshooting, defect resolution, documentation, and post-release validation. - Review and understand business, product, and regulatory requirements before making configuration changes. - Analyze business system needs, user needs, and production support issues. - Use Duck Creek Policy Administration System configuration tools to make approved changes. - Configure assigned product components, including rates, rules, forms, validations, underwriting logic, transactions, and workflows. - Perform unit testing, regression testing, defect validation, and quality testing to confirm changes function properly. - Fix defects identified during testing, UAT, or production support as they relate to product configuration. - Perform peer review and quality checks on configuration changes completed by other team members. - Document requirements, assumptions, configuration changes, use cases, user stories, test results, and production support findings. - Maintain current knowledge base articles, troubleshooting guides, and configuration documentation. - Follow best practices for code deployment, including working in a local repository and performing pull, push, merge, and code review activities. - Maintain accurate records in JIRA, Service Desk, Confluence, and other applicable tracking tools. - Provide guidance and mentorship to other configurators, assist with complex issue analysis, and recommend configuration or process improvements. Qualifications - Bachelor’s degree in an analytical field such as Computer Science, Information Systems, Mathematics, Business, Accounting, Insurance, or equivalent related experience. - Prior experience configuring or supporting insurance products within a Policy Administration System. - Hands-on experience with Duck Creek configuration tools or similar insurance product configuration platforms. - Experience with testing, defect resolution, documentation, and production support. - Proficient in Microsoft Office products. - Strong analytical, troubleshooting, and problem-solving skills. - Excellent organizational skills with the ability to manage multiple projects, assignments, and production support requests. - Excellent verbal and written communication skills. - Ability to work independently and collaboratively with business and technical teams. Preferred Qualifications - Solid understanding of Duck Creek Author and related Duck Creek configuration tools. - Familiarity with insurance products, rating, rules, forms, underwriting, and policy administration processes. - Experience with Commercial Lines insurance is a plus. - Knowledge of Commercial Lines coverages, limits, deductibles, classifications, rating plans, underwriting rules, forms, transactions, and regulatory requirements is preferred. - Knowledge of software development lifecycle, agile delivery, production support, and release management processes. - Experience using JIRA, Confluence, Service Desk, Git, Bitbucket, Azure DevOps, or similar tools. Work Authorization Requirement - This role requires permanent U.S. work authorization and does not offer employer sponsorship now or in the future. Equal Employment Opportunity WRM is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or veteran status. We take affirmative action to ensure that all employment decisions are based on merit, qualifications, and abilities. Notice to Third Party Agencies WRM does not accept unsolicited resumes from third party recruiting firms. Absent a signed Service Agreement by WRM’s Human Resources Department, WRM reserves the right to pursue and hire these candidates without financial obligation to recruiters or agencies.