Title: Content Designer, AI Location: US - California - Virtual Job Description: Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels. Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection. Job Summary: Candescent isseeking a Content Designer, AIto jointheContent Design team. This role focuses oncreating clear, natural, and trustworthy conversational experiencesthatshapehow our AIcommunicates with users across our digital banking products. You will play a critical role in building and scaling the language systems behind our AI, including dialog flows, prompting frameworks, reusable content patterns, and guardrails. Working closely with the Head of Content Design and cross‑functional partners, you will contribute to the language, behavior, and interaction patterns that power our AI,ensuring everyexperienceisintuitive, consistent, and aligned with the expectations of a regulated financial environment. This roleblends strategiccontent design,conversation design,and UX writing. The ideal candidate excels at simplifying complex concepts, brings a systems mindset to content experiences, and ispassionate aboutbuildingresponsible, high-qualityAI experiences that customers can understand and trust. Key Responsibilities and Deliverables - Partnerclosely with the Head of Content Design to definehow our AI communicates with users, including voice, tone, behavior, interaction patterns, and overall character. - Designand scale AI instruction systems, including modular prompts, reusablecontentpatterns, andgovernanceguardrailsthat support consistency and quality. - HelpshapehowourAI delivers insights, responds toambiguity,and guides users toward confident action, embeddingtrust,transparency,risk awareness, and user controlacrossall interactions. - Designend-to-endconversational experiences, including dialog flows, prompts, and clarification strategies. - Apply and evolvestandards for accuracy,clarity,consistency, and safetyin AI-generated content. - Test, evaluate,andoptimizeAI interactions using conversationmetrics,qualitative feedback, andperformance data. - Write clear, compelling in-product copy (microcopy, error states, tooltips) mapped to user flows. - Document and operationalizecontentstandards,patterns,andguidancewithin the design system. - Collaborate cross-functionallywith product, design, engineering,legal,and research to deliver cohesive,strategic,data-informedexperiences. - Write in U.S. English for a global audience,optimizingcontent for accessibility and translation. Qualifications and Experience - 4+ years of experience in content design, conversation design, content strategy, or UX copywriting - 1+ years of experience designing content for conversational AI products or features - Demonstrated experiencewith conversational systems,includingcharacter development, tone modulation, intent modeling, instructional prompting, and natural interaction flows - User-centered, strategy-based approach thatdistills complex concepts into clear, actionable, jargon-free copy - Ability tooperateindependently and drive work forward in a fast-paced, evolving environment - Strong portfolioshowingsystems thinking, the ability tosolve complex user challenges through language, and creativecopywriting - Bachelor's degree in English, Communications, Technical Writing,Human-Computer Interaction, arelated field, or equivalent experience - Bonus: Experience in fintech, banking, or financial services Statement to Third Party Agencies To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.