• Designs, documents, tests, and debugs software systems and/or applications. • Participates in full development life cycle including requirements review and design. • Participates in software design meetings and analyses user needs to establish technical requirements. • Consults with end users to prototype, refine, test, and debug programs to meet needs. • Creates technical specifications based on conceptual design and stated business requirements. • Serves as a technical expert on development projects. • Identifies and evaluates new technologies for implementation. • Maintains documentation for software functionality; project planning; evaluations; budgeting, feedback, and improvements. • Provides estimates, budgets, project flow, client updates, and meeting expectations. • Minimizes risk, prepares for risk mitigation, keeps projects on track. • Manages user requirements and provides timely project updates. • Analyzes program codes to find causes of errors and revise as needed. • Provides feedback for performance appraisals of team members.

Role Description The Automation Technical Specialist (ATS) primary job function is to serve as the subject matter expert and provide automation hardware solution implementation services located in large core clinical laboratories. - Lead a localized team of service specialists to provide on-site services. - Receive and accept product shipments, transport to laboratory locations, assemble and test automation solutions. - Utilize and develop consulting strategies and tools for long-term customer partnership commitments. - Apply advanced technical automation, service, and analyzer knowledge for efficient implementation services. - Act as a liaison between the customer, local field service, and ADD project manager during implementation. - Provide supplemental automation product training to local field service teams during hardware implementation. - Coordinate with various departments including sales representatives, lab managers, project managers, and senior management. - Implement and maintain the effectiveness of the quality system. - Adhere to and promote the Abbott Code of Business Conduct. - Provide subject matter expert level support to local field service teams post-implementation. - Be the subject matter expert for new automation hardware product launches and train local field service teams as needed. - Maintain fiscal responsibility and complete each year under expense plan, aiming to exceed work plan goals. Qualifications - Bachelor’s degree required, preferably in technical systems or related field. - Strong knowledge of general automation systems, instruments, or product field service experience. - Demonstrated successful customer service performance. - Knowledge of regulations and standards affecting IVDs and Biologics. - Minimum of 2-5 years of formal instrument and/or automation field service experience required. Requirements - Must be able to travel up to 100%. - Qualified candidates preferred to live in the Eastern or Central part of the US. - Must have a Valid Driver’s License. Benefits - Career development with an international company. - Free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year. - Excellent retirement savings plan with high employer contribution. - Tuition reimbursement, Freedom 2 Save student debt program, and FreeU education benefit. - A company recognized as a great place to work in dozens of countries. - Recognized as one of the best big companies to work for and for diversity.

Role Description The Technical Support Senior Analyst is responsible for automating, maintaining, and enhancing the Facets Booklet System (FBS), which supports customer booklets and certificates. You’ll collaborate with regulatory and product teams to convert legislative and business requirements into system solutions. You’ll automate manual processes and work across multiple authoring systems as needed. - Support a custom Cigna-built system using BPL, a procedural programming language based on C that interfaces with Unix. - Design, code, test, and debug BPL programs to update language and functionality within the Facets Booklet System. - Perform system analysis and Case Installation Tool (CIT) mapping, translating CIT variables into FBS variables. - Review and implement state and federal legislation, product enhancements, and regulatory text provided by the State Filing team, ensuring accuracy and compliance. - Insert and maintain approved content within the FBS database, validating alignment with product and regulatory requirements. - Participate in operational initiatives and process improvement projects to enhance efficiency, service quality, and system performance. - Provide technical support and training guidance to Facets Contract Analysts for booklet support and cross-functional partners regarding FBS functionality and processes. Qualifications - High School Diploma or GED, required; bachelor’s degree in computer science or technology, preferred. - 3+ years technical and product knowledge experience, strongly preferred. - 3+ years case installation, contract analysis, and state legislation exposure, strongly preferred. - Demonstrated high-level attention to detail for complex project assessment, disciplined testing, and precise technical coding, required. - 1+ year technical experience related to Facets, BPL, CRISP and Linux, preferred. - Working knowledge of basic logical coding concepts, required. - Desirable skills include knowledge of booklet production using FBS, strongly preferred. - Basic knowledge of UNIX navigation and command line execution, strongly preferred. - Strong Technical proficiency in MS Excel, Word, and Adobe Acrobat, required; MS Access preferred. - Proven analytical, problem-solving, and organizational skills to independently drive implementations, resolve complex defects, and track and oversee concurrent projects, required. - Excellent communication skills and the ability to drive quality results in a fast-paced, complex matrix environment, required. Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Benefits - Annual salary of 62,100 - 103,500 USD / yearly, depending on relevant factors, including experience and geographic location. - Eligible to participate in an annual bonus plan. - Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs. - 401(k) and company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays.

Role Description The Automation Technical Specialist (ATS) primary job function is to serve as the subject matter expert and provide automation hardware solution implementation services located in large core clinical laboratories. - Implementation consists of leading a localized team of service specialists to provide on-site services to receive and accept the product shipment, transport to the laboratory location, assemble and test the automation solution prior to turning over the solution for the informatics implementation. - Utilize and develop consulting strategies and tools that will increase the automation solution strategies for long term customer partnership commitments. - This individual will apply their advanced technical automation, service, and analyzer knowledge to facilitate efficient and customer centric implementation services within the clinical core lab environment. - This individual will be the liaison between the customer, local field service, and ADD project manager during the implementation phase and will provide supplemental automation product training to the local field service team during the hardware implementation. - Must be able to multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives, lab managers, project managers, construction contractors, facilities directors, internal and external vendors and contractors, and senior level management as needed. - Responsible for implementing and maintaining the effectiveness of the quality system. - Adheres to and promotes the Abbott Code of Business Conduct. - This position will provide subject matter expert level support to the local field service teams post implementation for any support escalations. - The Automation Technical Specialist will also be the subject matter expert for all new automation hardware product launches and/or instrument additions into existing automation sites and will train the local field service teams as needed for those new features. - Maintain fiscal responsibility and complete each year under expense plan with primary goal of exceeding each year’s work plan. Qualifications - Bachelor’s degree required with preferred areas in technical systems or related field. - Candidates must demonstrate strong knowledge of general automation systems, instruments, or product field service experience, and have demonstrated successful customer service performance. - Knowledge of regulations and standards affecting IVDs and Biologics. - Minimum of 2-5 years of formal instrument and/or automation field service experience is required. Requirements - Familiarity with laboratory workflow and operations preferred. - Experience with ADD's instrument systems is a strong plus. - Excellent communication, organization, project management, consulting knowledge, and attention to detail required. Benefits - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with high employer contribution. - Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.