CancerNavigator

Client Success Manager CancerNavigator is a healthcare startup (remote, headquartered in Washington, D.C.) dedicated to supporting cancer patients in their hour of need. Our Mission & Our Work, in Brief Cancer is the number one cause of death for commercially insured Americans and the top cost driver for health plans. And, cancer patients are struggling. CancerNavigator is a white-glove, end-to-end, cancer support service for patients and their families. We work with health plans across the country to provide 1-1 support to members facing a cancer diagnosis. Our support is delivered through dedicated Oncology Certified Nurses, who work with members to catch cancer early, get them to fantastic experts for their care, and help them through the thousands of other problems patients and their families face. Join us to help serve cancer patients in their hour of need. The “Client Success Manager” Role CancerNavigator has established a strong client base. We now serve ~1m covered lives across ~50 clients. In 2026, we are accelerating and are looking for a new client-focused team member with strong interpersonal and operational skills who delights in producing excellent results for our clients. Each Client Success Manager has two primary responsibilities: - Managing a Client Portfolio: This position will be responsible for building strong, lasting relationships with a portfolio of clients. This hire should enjoy deep relationship building, navigating difficult conversations, and driving patient impact for our clients. Regular client work will include leading new clients through implementations, delivering semiannual reporting and leading annual renewals, and solving any client issues that may arise. This role will involve some travel for client meetings. - Driving Client Success: CancerNavigator takes a proactive approach to client success. The client success team is responsible for identifying, planning, and executing strategies to maximize the impact of our service for each client – through engagement, renewals, and service improvements. Tangibly, this work will include a) identifying ways to increase utilization of the service and b) collaborating with the product team to implement new solutions and tools. The Requirements We are looking for a self-motivated, client-focused individual who is excited to join a mission-driven firm and to be a foundational part of the company’s success. CancerNavigator is a small company that’s evolving quickly, so evidence of entrepreneurial agility, flexibility, and grit is important, but high levels of EQ and humility are equally valued. More specifically, we are looking for someone with: - 2+ years experience in a client-facing role for a health benefits company serving self-insured groups (large employers, public sector groups, labor & trust) - Demonstrated success building and nurturing relationships with clients, and demonstrated ability navigating challenging conversations (product issues, renewals, etc.) - Strong sense of responsibility for patient and client experience - Excellent presentation skills – both virtually and in person - Strong project management, written and verbal communication skills - Willingness to travel for client and team in-person sessions (projected 25%) Compensation and Benefits - Salary Range: $110-120k (dependent on qualifications and experience) - Performance-based incentive compensation - Remote-first work; live where you want within the U.S. - All-company on-sites 2-3 times per year in Washington D.C. (HQ) or other locations - Medical and Dental Insurance (80% employer paid), Vision Insurance (100% employer paid) - Healthcare and Dependent Care FSA - Group Life and AD&D Insurance (involuntary with the option to buy-up coverage) - Unlimited PTO Our Culture & Values, In Brief We’re building a company where what we do matters. The goal couldn’t be clearer – serve cancer patients. As the business grows, and the work becomes more complex, we need to become more, not less, committed to why we are doing this. We have three company values, which guide our company: - Patients first, always: In everything we do, we put the cancer patient (and their families) first; we exist to serve them in their most urgent moments. - Respect for our responsibility: We strive, as a team, to respect the gravity of the responsibility we bear to patients, always acting and producing in a way that is worthy of the trust they have placed in us. - Kindness to and respect for others: We treat our teammates well, no exceptions. We are one team. At CancerNavigator, we believe a well-rounded and diverse team is a key to our success. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Role Description The number one priority of a research associate is to produce high-quality research that will help patients understand crucial information in their hour of need. Research Associates support the following efforts: - Creating Custom Documents for Patients: - The Patient Service Team’s mandate is to help cancer patients make decisions in this difficult hour of need, and our mechanism for serving patients is education. - The primary responsibility for a researcher on our team is to create excellent tailored documents for patients. - Collaborate with our oncology nurse navigators to teach each patient what they need to know about their specific situation. - This is an “on-demand” function – when patients need help, our entire team jumps into action. - Enhancing Our Research Base: - Our team has spent over five years building a deep research foundation on nearly every cancer type and subtype. - The cancer landscape is continually evolving, and our research base requires updating regularly. - A central function of a research associate is to assist in the enhancement of our core research base by identifying gaps in our research. - Occasionally performing research “deep dives” to fill in those gaps. Qualifications - 1-2 years of professional research experience on clinical topics - Experience reading and examining academic literature on medical subjects - Ability to quickly master complex clinical content in both depth and breadth - Ability to execute research projects autonomously - Proficiency in Microsoft Office (Word, Excel, PowerPoint) Requirements - Masters degree requiring research in a related field (preferred) - Willingness to work MST or PST hours (preferred) Benefits - Salary Range: $71k-76k (dependent on qualifications and experience) - Remote-first work; live where you want within the continental U.S. - All-company on-sites 2-3 times per year in Washington D.C. (HQ) or other locations - Medical and Dental Insurance (80% employer paid), Vision Insurance (100% employer paid) - Healthcare and Dependent Care FSA - Group Life and AD&D Insurance (involuntary with the option to buy-up coverage) - Unlimited PTO

Role Description The Growth Associate will support the following efforts: - Finding and Engaging New Potential Partners: A central task of our team is to find and meet potential partners who need our service. You would source prospects, design & execute growth strategies, and conduct outreach to prospects. - Building Relationships and Leading Early-Stage Conversations: You would lead early-stage conversations with key stakeholders, introducing prospects to our work and how we support cancer patients, and qualify leads based on these conversations. - Supporting Broader Growth Strategy: There are many ways we introduce potential partners to our service, including events, speaking engagements, and conferences. You will help design and support our broader growth activities. Structure: You will work closely with one or more seasoned Sales Leads to design and execute a territory-based sales strategy, and to hit outreach targets that ultimately support revenue targets. Your responsibility is to cultivate the market, execute early-stage outreach campaigns, contact prospective clients, and generate Sales Qualified Leads (SQLs) for the Sales Lead. You will report formally to the Chief Growth Officer, but you will work very closely with the Sales Lead(s) on a day-to-day basis. Qualifications - Track record of success in outreach and early-stage sales development, preferably with a health care point solution. - Experience in Taft-Hartley, public sector, and/or employer markets. - Existing relationships with key stakeholders in the healthcare ecosystem - Trustees, Administrators, carriers, TPAs, consultants, etc. - would be highly valued. - Experience selling into Taft-Hartley, public sector, employer, and health plans is a plus. - No specific cancer domain expertise required. Requirements - 1-5 years of growth experience in health benefits sales (selling to employers, unions, or public sector groups). - Excellent listening, interpersonal, and communication skills (to be tested in the interview process). - The ability to move quickly and to operate independently. - Huge ambition and engine. - A willingness to travel for work one or more times a month. Benefits - Competitive base salary, dependent on qualifications and experience. - Performance-based incentive compensation. - Remote-first work; live where you want within the U.S. - All-company on-sites three times per year in Washington D.C. (HQ) or other locations. - Medical and Dental Insurance (80% employer paid), Vision Insurance (100% employer paid). - Healthcare and Dependent Care FSA. - Group Life and AD&D Insurance (Involuntary with the option to buy-up coverage). - Unlimited PTO.