Client Success Manager

Location

United States

Posted

52 days ago

Salary

$110K - $120K / year

Seniority

Lead

No structured requirement data.

Job Description

Client Success Manager

CancerNavigator

Client Success Manager CancerNavigator is a healthcare startup (remote, headquartered in Washington, D.C.) dedicated to supporting cancer patients in their hour of need. Our Mission & Our Work, in Brief Cancer is the number one cause of death for commercially insured Americans and the top cost driver for health plans. And, cancer patients are struggling. CancerNavigator is a white-glove, end-to-end, cancer support service for patients and their families. We work with health plans across the country to provide 1-1 support to members facing a cancer diagnosis. Our support is delivered through dedicated Oncology Certified Nurses, who work with members to catch cancer early, get them to fantastic experts for their care, and help them through the thousands of other problems patients and their families face. Join us to help serve cancer patients in their hour of need. The “Client Success Manager” Role CancerNavigator has established a strong client base. We now serve ~1m covered lives across ~50 clients. In 2026, we are accelerating and are looking for a new client-focused team member with strong interpersonal and operational skills who delights in producing excellent results for our clients. Each Client Success Manager has two primary responsibilities: - Managing a Client Portfolio: This position will be responsible for building strong, lasting relationships with a portfolio of clients. This hire should enjoy deep relationship building, navigating difficult conversations, and driving patient impact for our clients. Regular client work will include leading new clients through implementations, delivering semiannual reporting and leading annual renewals, and solving any client issues that may arise. This role will involve some travel for client meetings. - Driving Client Success: CancerNavigator takes a proactive approach to client success. The client success team is responsible for identifying, planning, and executing strategies to maximize the impact of our service for each client – through engagement, renewals, and service improvements. Tangibly, this work will include a) identifying ways to increase utilization of the service and b) collaborating with the product team to implement new solutions and tools. The Requirements We are looking for a self-motivated, client-focused individual who is excited to join a mission-driven firm and to be a foundational part of the company’s success. CancerNavigator is a small company that’s evolving quickly, so evidence of entrepreneurial agility, flexibility, and grit is important, but high levels of EQ and humility are equally valued. More specifically, we are looking for someone with: - 2+ years experience in a client-facing role for a health benefits company serving self-insured groups (large employers, public sector groups, labor & trust) - Demonstrated success building and nurturing relationships with clients, and demonstrated ability navigating challenging conversations (product issues, renewals, etc.) - Strong sense of responsibility for patient and client experience - Excellent presentation skills – both virtually and in person - Strong project management, written and verbal communication skills - Willingness to travel for client and team in-person sessions (projected 25%) Compensation and Benefits - Salary Range: $110-120k (dependent on qualifications and experience) - Performance-based incentive compensation - Remote-first work; live where you want within the U.S. - All-company on-sites 2-3 times per year in Washington D.C. (HQ) or other locations - Medical and Dental Insurance (80% employer paid), Vision Insurance (100% employer paid) - Healthcare and Dependent Care FSA - Group Life and AD&D Insurance (involuntary with the option to buy-up coverage) - Unlimited PTO Our Culture & Values, In Brief We’re building a company where what we do matters. The goal couldn’t be clearer – serve cancer patients. As the business grows, and the work becomes more complex, we need to become more, not less, committed to why we are doing this. We have three company values, which guide our company: - Patients first, always: In everything we do, we put the cancer patient (and their families) first; we exist to serve them in their most urgent moments. - Respect for our responsibility: We strive, as a team, to respect the gravity of the responsibility we bear to patients, always acting and producing in a way that is worthy of the trust they have placed in us. - Kindness to and respect for others: We treat our teammates well, no exceptions. We are one team. At CancerNavigator, we believe a well-rounded and diverse team is a key to our success. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

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ServiceNow logo

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Turner & Townsend logo

Senior Quantity Surveyor / Cost Manager – Data Center Construction

Turner & Townsend

A global consultancy business serving clients in the real estate, infrastructure and natural resources sectors.

Manager52 days ago
Full TimeRemoteTeam 10,001+H1B No Sponsor

Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programs as we turn challenge into opportunity and complexity into success. Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier program, project and cost management offering in markets around the world. 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No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. - Department: Real estate

United States