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CADEX logo
CADEX

Cadex Solutions Corporation is a holding company formed by Trivest Partners LP to build the premier provider of commercial order-to-cash management solutions. With a history spanning nearly 100 years, Cadex is uniquely positioned with in-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands-on help, and provides custom solutions based on specific needs. Cadex has approximately 800 employees serving over 1,000 clients across all industries from locations including the United States, Colombia, Brazil, Romania, Italy, India, Singapore, and South Africa. Since 2019, Cadex has been putting together a strong portfolio of ARM companies, including: A.G. Adjustments, formed in 1974 and headquartered in Melville, NY D&S Global Solutions, formed in 1997 and fully remote ABC-Amega, formed in 1929 and headquartered in Buffalo, NY TranSubro, formed in 2012 and headquartered in Oceanside, NY DAL, formed in 1974 and headquartered in Clifton Heights, PA RCC, formed in 1970 and headquartered in Maple Grove, MN IRG, formed in 1997 and headquartered in Marlborough, MA

Senior Collector/Biller Representative

Business Development RepBusiness Development RepOtherRemoteSeniorTeam 51-200

Location

Colombia

Posted

18 days ago

Salary

0

Seniority

Senior

No structured requirement data.

Job Description

Senior Collector/Biller Representative

CADEX

Role Description The collections/accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services. - Make and receive contacts via telephone, email and chat for assigned accounts - Use advanced call structures and techniques - Investigate reasons for non-payment/return - Negotiate resolution - Verify return/payment terms, funding sources and process condition - Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc. - Manage a portfolio of accounts to promote efficiency within standards - Utilize concise notes/updates in corporate/client databases - Research cases to find viable contact sources when information provided is not current - Build business cases to support payment/return/write-off decisions - Track daily metrics and performance to attain required goals - Demonstrate behaviors reflecting our policies - Maintain a positive customer relationship - Exceed standards expressed by the client Qualifications - 3+ years of B2B-B2C collections experience - 2+ years of billing experience - Preferred Order to Cash experience - Experience with an automated telephone dialing system and collections database - Associate's degree in business preferred - Must be detail oriented, with the ability to work independently - Proven experience working with invoice processing portals (excluding one-time payment portals), including navigating, extracting, and managing invoice data within such systems - Hands-on experience with Salesforce and advanced Excel skills, including frequent use of VLOOKUPs and related functions for data analysis and reporting Requirements - Ability to work a flexible schedule - Native or fluent speaker of other languages, apart from English, is a plus - Proficient (basic/intermediate level) in Microsoft Excel (sort, filtering, vlookup, pivot tables, etc.) - Knowledge of ERP (SAP, Oracle) - Strong expertise with billing procedures - Ability to build rapport, ask questions, listen and redirect the conversations - Proven capacity to manage large call volumes with resilience, maintaining focus and quality of service in a fast-paced environment - Ability to overcome objections, analyze responses and negotiate resolutions - Work independently and as part of a team to achieve required metrics and standards - Solid time management skills - Knowledge in customer service, accounts receivable, invoicing, collections and/or finance - Ability to adapt to new business opportunities, challenges and client demands - Excellent verbal and written communication skills - Ability to learn and grow with our organization - Great analytical, critical thinking and problem-solving abilities Benefits - Indefinite contract terms - Remote work opportunity - Flexible schedule based on business needs - Immediate job start date

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