C9 Teams

• Front Desk & Client Communication Inbound Call Handling: Act as the first point of contact for our agency. Answer incoming calls professionally, figure out the caller's needs, and direct them to the right team member. Proactive Outbound Calls: Return missed calls promptly, follow up on general inquiries, and make outbound calls to clients, tenants, or tradespeople as requested by the property management team. Inquiry & Lead Management: Take detailed messages, capture lead information accurately, and log them for team follow up. Client Support: Answer basic questions from clients, landlords, and tenants regarding property listings, inspection times, or appointment bookings. Calendar Management: Coordinate and schedule appointments, property viewings, and meetings for agents and property managers. Arrears Support: Make friendly but firm follow-up phone calls to tenants regarding rent arrears. • Administrative Support CRM Management: Keep the database clean by updating client profiles, call logs, and incoming inquiries. Team Liaison: Work closely with agents and property managers to pass on critical information and ensure nothing falls through the cracks. General Admin Support: Handle daily administrative tasks, including email correspondence, basic data entry, and file organizing.

• Manage day-to-day data entry, transactions, and daily reconciliation of bank accounts and credit cards in Xero. • Receive, code, and process trade supplier invoices, ensuring costs are accurately assigned to the correct build site/job codes. • Prepare client invoices based on stage-payment progress claims and monitor incoming payments. • Onboard new suppliers, verify bank details, process regular trade payments, and maintain records for the Taxable Payments Annual Report (TPAR). • Calculate payroll, manage superannuation contributions, and prepare accurate figures for BAS/IAS lodgments. • Manage the central company inbox, responding to general inquiries and routing supplier quotes or client emails to the right team member. • Act as a key point of contact for site supervisors, subcontractors, and suppliers to follow up on missing delivery dockets or paperwork. • Draft formal correspondence, build contracts, and client variations using company templates as directed by management. • Keep digital client folders, building permits, and project documentation organized and up to date in the company database. • Assist with general administrative tasks, minor scheduling, and overflow support to keep the building pipeline moving smoothly.

• Act as the first point of contact for the agency, taking calls professionally and directing them to the appropriate team member. • Manage phone inquiries with a high level of customer service and record detailed messages or lead information. • Assist with day-to-day AU Property Management tasks, ensuring smooth communication and documentation. • Provide support to the sales team by managing administrative workflows and coordinating tasks. • Manage and update social media platforms to maintain an active online presence. • Perform light video or photo editing to create engaging content for the brand. • Handle general sales admin tasks, including data entry and file management. • Use tools like Scribe to document new processes and create step-by-step guides.

• Answer and manage all inbound calls promptly and professionally. • Handle general inquiries, take accurate messages, and forward calls to the appropriate team members. • Respond to client and tenant questions related to property listings, inspections, or appointments. • Manage appointment bookings, property viewings, and calendar scheduling. • Update client information, inquiries, and call logs in the CRM system. • Coordinate with agents, property managers, and other staff as needed. • Maintain a high level of customer service, professionalism, and confidentiality. • Perform light administrative support such as email correspondence and data entry when required.

• Manage daily trust accounting activities in compliance with state-based trust accounting regulations. • Process receipts, payments, reconciliations, and adjustments accurately and on time. • Prepare monthly trust account reconciliations and statutory reports. • Monitor trust transactions and ensure all entries are compliant and properly documented. • Resolve discrepancies and liaise with property managers and stakeholders where needed. • Support audits and provide required documentation promptly. • Maintain accurate financial records within PropertyMe and VaultRE.

• Provide Tier 1 & 2 support for Voice (IP systems), Internet (nbn™/Fibre), Mobile, and Managed IT services. • Act as the subject matter expert for our C9X unified communications solution, assisting clients with setup, provisioning, and feature optimization. • Handle complex porting processes with care, ensuring minimal impact on client business operations. • Conduct remote training sessions to ensure clients are comfortable and equipped with their new tools. • Work closely with our dedicated Account Managers and Tier 1 partners (AAPT, Vocus, Optus, Telstra, etc.) to resolve high-bandwidth and network connectivity issues. • Keep our internal knowledge base updated with the latest fixes and "hero" moves.

• Conduct phone-based consultations with warm leads, as well as follow-ups via email and video • Build strong, genuine relationships with prospective students • Understand individual career goals and recommend the most suitable course offerings • Accurately track interactions and follow-ups using a CRM system • Consistently meet or exceed sales targets and KPIs • Collaborate with internal teams to share feedback and improve sales performance • Represent the brand with empathy, enthusiasm, and professionalism

• You will be the face and voice of our brand, driving organic growth and managing paid campaigns to turn followers into B2B leads. • Film and edit one 15–30 second TikTok per day. • Execute one high-value post per day across LinkedIn, Instagram, and Facebook. • Set up, manage, and optimize Paid Ads on Meta and TikTok to scale our reach and lead generation. • Identify and connect us with industry influencers who can help market our services to the right audience. • Turn organic followers into high-quality B2B leads through strategic CTAs and engagement.