BusRight

• Deliver live virtual onboarding sessions for new and existing customers (school transportation teams, administrators, bus drivers, and tech users). • Tailor your delivery based on audience skill levels, goals, and feedback. • Serve as the main point of contact for onboarding-related questions during the training period. • Own design and execution of all post-training follow-up communication. • When needed, travel onsite with clients to deliver in person training. Travel time may be up to 35% of work days per month. • Manage customers to help them move them through the onboarding process by setting training times, following up on meetings, and checking in regularly with customers. • Help ensure that customers are moving smoothly through the onboarding process and ensure that no customers are left behind. • Monitor learner engagement and outcomes to continuously refine training approaches. • Partner with the Program Manager and Customer Success Manager teams to ensure smooth handoffs post-onboarding stage. • Create systems for customer knowledge retention to maintain a high level of trust with customers and create excellent experiences. • Develop a scope and sequence of skills that users need to use our core functions and additional features. • Collaborate with the Program Manager - Implementation, Education, and Professional Services and Customer Success Manager team to evolve training content. • Track training impact across accounts and help identify patterns or gaps in onboarding. • Over time, grow into a leadership role shaping training strategy, tools, and onboarding.

Role Description BusRight is on a mission to modernize student transportation, and we’re hiring a Learning Specialist to help us lead the way. We’re looking for an exceptional Learning Specialist to help lead our customer onboarding and everboarding training modules with precision, grace, and a strong focus on hospitality for our users. In this role, you’ll be one of the first faces users see as they navigate new technology in our platform. At BusRight, we care deeply about our users’ experiences. You should be comfortable working with a wide variety of people, helping to build systems, working in ambiguity, and consistently refining processes for success. Your mission will be to ensure that users walk away capable and confident in their use of BusRight, and trusting of the BusRight brand. Your primary focus will be to deliver onboarding training modules to new customers using content created by our internal team and to manage customers as they move through the onboarding process. You will also deliver some of this same content in-person during on-site visits to customers across the United States and help refine and improve the training materials you use. Responsibilities - Training Delivery and Follow Up - Deliver live virtual onboarding sessions for new and existing customers (school transportation teams, administrators, bus drivers, and tech users). - Tailor your delivery based on audience skill levels, goals, and feedback. - Serve as the main point of contact for onboarding-related questions during the training period. - Own design and execution of all post-training follow-up communication. - When needed, travel onsite with clients to deliver in-person training. Travel time may be up to 35% of work days per month. - Managing Customer Onboarding - Manage customers to help them move through the onboarding process by setting training times, following up on meetings, and checking in regularly with customers. - Help ensure that customers are moving smoothly through the onboarding process and ensure that no customers are left behind. - Training Effectiveness & Insights - Monitor learner engagement and outcomes to continuously refine training approaches. - Partner with the Program Manager and Customer Success Manager teams to ensure smooth handoffs post-onboarding stage. - Create systems for customer knowledge retention to maintain a high level of trust with customers and create excellent experiences. - Develop a scope and sequence of skills that users need to use our core functions and additional features. - Collaboration & Growth - Collaborate with the Program Manager - Implementation, Education, and Professional Services and Customer Success Manager team to evolve training content. - Track training impact across accounts and help identify patterns or gaps in onboarding. - Over time, grow into a leadership role shaping training strategy, tools, and onboarding. Qualifications - Have 2+ years in a customer-facing training, onboarding, implementation, or PK-12 teaching role. - Have experience running virtual trainings, live demos, or classrooms with professionalism and clarity. - Can think on your feet: you can adapt your teaching style to the needs of customers and handle situations. - Possess exceptional communication skills: you can make complex ideas easy to understand. - Are highly organized and comfortable juggling multiple accounts and running many sessions per day. - Exhibit a curious mindset: you’re eager to test, measure, and improve what’s not working. - Are extremely empathy-driven: you meet learners where they are and guide them forward. - Embodies the down-to-earth nature of our industry, is deeply passionate about education, and thrives in a collaborative, mission-driven environment. Bonus Points - Experience building differentiated education systems for learners across a variety of levels. - Can demonstrate a history of successful outcomes for learners in a program you designed. - A sense of humor - this work can and should be really fun. Benefits - Work on technology that directly impacts student safety and the communities schools serve. - Join a mission-driven team building the future of school transportation. - Flexibility of remote work with a culture built on trust, relationships, and collaboration. - Competitive compensation, equity, and benefits.

• Own a portfolio of district relationships • Ensure BusRight is used consistently and meaningfully across district operations • Lead onboarding and training experiences that drive lasting behavior change • Manage your book of business with an eye toward revenue retention • Lead renewal conversations and flag expansion opportunities • Identify at-risk accounts early and apply targeted strategies to protect and strengthen the relationship • Build trust with transportation directors, district administrators, and operations teams through regular engagement and data-driven check-ins

Role Description BusRight is seeking a mission-driven Customer Success Manager to own a portfolio of district relationships and ensure our partners get lasting value from the platform. Your work will directly improve the safety, efficiency, and reliability of student transportation for the communities we serve. This is not a reactive support role. It is a position for someone who takes ownership, drives outcomes, and builds trust with the people they serve. You will manage onboarding and renewal processes, coach transportation directors and district staff through change, and take a proactive approach to adoption and account health. What You’ll Own You will own a portfolio of district relationships and be responsible for driving the following measurable outcomes: - Adoption and Engagement — Ensure BusRight is used consistently and meaningfully across district operations. Lead onboarding and training experiences that drive lasting behavior change, not just initial setup. - Retention and Renewals — Manage your book of business with an eye toward revenue retention. Lead renewal conversations and flag expansion opportunities when the time is right. - Churn Mitigation — Identify at-risk accounts early and apply targeted strategies to protect and strengthen the relationship. - Stakeholder Relationships — Build trust with transportation directors, district administrators, and operations teams through regular engagement and data-driven check-ins. What You’ll Bring - Ownership Mentality — You take responsibility for your accounts and don’t wait for someone else to solve the problem. You figure it out and get it done. - Customer Instincts — You know how to run a meeting, ask the right questions, and build trust. You’re equally comfortable with a skeptical end user or a data-driven administrator. - Operational Excellence — You stay organized across a full portfolio, use tools and data to prioritize, and never let things fall through the cracks. - Consultative Approach — You guide customers toward the right path rather than just reacting to requests. You bring a point of view while making sure the customer feels heard. - Growth Mindset — You move fast, learn constantly, and treat feedback as fuel.

Role Description BusRight is seeking a mission-driven Customer Success Manager to own a portfolio of district relationships and ensure our partners get lasting value from the platform. Your work will directly improve the safety, efficiency, and reliability of student transportation for the communities we serve. This is not a reactive support role. It is a position for someone who takes ownership, drives outcomes, and builds trust with the people they serve. You will manage onboarding and renewal processes, coach transportation directors and district staff through change, and take a proactive approach to adoption and account health. What You’ll Own You will own a portfolio of district relationships and be responsible for driving the following measurable outcomes: - Adoption and Engagement — Ensure BusRight is used consistently and meaningfully across district operations. Lead onboarding and training experiences that drive lasting behavior change, not just initial setup. - Retention and Renewals — Manage your book of business with an eye toward revenue retention. Lead renewal conversations and flag expansion opportunities when the time is right. - Churn Mitigation — Identify at-risk accounts early and apply targeted strategies to protect and strengthen the relationship. - Stakeholder Relationships — Build trust with transportation directors, district administrators, and operations teams through regular engagement and data-driven check-ins. What You’ll Bring - Ownership Mentality — You take responsibility for your accounts and don’t wait for someone else to solve the problem. You figure it out and get it done. - Customer Instincts — You know how to run a meeting, ask the right questions, and build trust. You’re equally comfortable with a skeptical end user or a data-driven administrator. - Operational Excellence — You stay organized across a full portfolio, use tools and data to prioritize, and never let things fall through the cracks. - Consultative Approach — You guide customers toward the right path rather than just reacting to requests. You bring a point of view while making sure the customer feels heard. - Growth Mindset — You move fast, learn constantly, and treat feedback as fuel.

Role Description BusRight is seeking a mission-driven Customer Success Manager to own a portfolio of district relationships and ensure our partners get lasting value from the platform. Your work will directly improve the safety, efficiency, and reliability of student transportation for the communities we serve. This is not a reactive support role. It is a position for someone who takes ownership, drives outcomes, and builds trust with the people they serve. You will manage onboarding and renewal processes, coach transportation directors and district staff through change, and take a proactive approach to adoption and account health. What You’ll Own You will own a portfolio of district relationships and be responsible for driving the following measurable outcomes: - Adoption and Engagement — Ensure BusRight is used consistently and meaningfully across district operations. Lead onboarding and training experiences that drive lasting behavior change, not just initial setup. - Retention and Renewals — Manage your book of business with an eye toward revenue retention. Lead renewal conversations and flag expansion opportunities when the time is right. - Churn Mitigation — Identify at-risk accounts early and apply targeted strategies to protect and strengthen the relationship. - Stakeholder Relationships — Build trust with transportation directors, district administrators, and operations teams through regular engagement and data-driven check-ins. What You’ll Bring - Ownership Mentality — You take responsibility for your accounts and don’t wait for someone else to solve the problem. You figure it out and get it done. - Customer Instincts — You know how to run a meeting, ask the right questions, and build trust. You’re equally comfortable with a skeptical end user or a data-driven administrator. - Operational Excellence — You stay organized across a full portfolio, use tools and data to prioritize, and never let things fall through the cracks. - Consultative Approach — You guide customers toward the right path rather than just reacting to requests. You bring a point of view while making sure the customer feels heard. - Growth Mindset — You move fast, learn constantly, and treat feedback as fuel.

Role Description BusRight is seeking a mission-driven Customer Success Manager to own a portfolio of district relationships and ensure our partners get lasting value from the platform. Your work will directly improve the safety, efficiency, and reliability of student transportation for the communities we serve. This is not a reactive support role. It is a position for someone who takes ownership, drives outcomes, and builds trust with the people they serve. You will manage onboarding and renewal processes, coach transportation directors and district staff through change, and take a proactive approach to adoption and account health. What You’ll Own You will own a portfolio of district relationships and be responsible for driving the following measurable outcomes: - Adoption and Engagement — Ensure BusRight is used consistently and meaningfully across district operations. Lead onboarding and training experiences that drive lasting behavior change, not just initial setup. - Retention and Renewals — Manage your book of business with an eye toward revenue retention. Lead renewal conversations and flag expansion opportunities when the time is right. - Churn Mitigation — Identify at-risk accounts early and apply targeted strategies to protect and strengthen the relationship. - Stakeholder Relationships — Build trust with transportation directors, district administrators, and operations teams through regular engagement and data-driven check-ins. What You’ll Bring - Ownership Mentality — You take responsibility for your accounts and don’t wait for someone else to solve the problem. You figure it out and get it done. - Customer Instincts — You know how to run a meeting, ask the right questions, and build trust. You’re equally comfortable with a skeptical end user or a data-driven administrator. - Operational Excellence — You stay organized across a full portfolio, use tools and data to prioritize, and never let things fall through the cracks. - Consultative Approach — You guide customers toward the right path rather than just reacting to requests. You bring a point of view while making sure the customer feels heard. - Growth Mindset — You move fast, learn constantly, and treat feedback as fuel.

Role Description BusRight is seeking a mission-driven Customer Success Manager to own a portfolio of district relationships and ensure our partners get lasting value from the platform. Your work will directly improve the safety, efficiency, and reliability of student transportation for the communities we serve. This is not a reactive support role. It is a position for someone who takes ownership, drives outcomes, and builds trust with the people they serve. You will manage onboarding and renewal processes, coach transportation directors and district staff through change, and take a proactive approach to adoption and account health. What You’ll Own You will own a portfolio of district relationships and be responsible for driving the following measurable outcomes: - Adoption and Engagement — Ensure BusRight is used consistently and meaningfully across district operations. Lead onboarding and training experiences that drive lasting behavior change, not just initial setup. - Retention and Renewals — Manage your book of business with an eye toward revenue retention. Lead renewal conversations and flag expansion opportunities when the time is right. - Churn Mitigation — Identify at-risk accounts early and apply targeted strategies to protect and strengthen the relationship. - Stakeholder Relationships — Build trust with transportation directors, district administrators, and operations teams through regular engagement and data-driven check-ins. What You’ll Bring - Ownership Mentality — You take responsibility for your accounts and don’t wait for someone else to solve the problem. You figure it out and get it done. - Customer Instincts — You know how to run a meeting, ask the right questions, and build trust. You’re equally comfortable with a skeptical end user or a data-driven administrator. - Operational Excellence — You stay organized across a full portfolio, use tools and data to prioritize, and never let things fall through the cracks. - Consultative Approach — You guide customers toward the right path rather than just reacting to requests. You bring a point of view while making sure the customer feels heard. - Growth Mindset — You move fast, learn constantly, and treat feedback as fuel.

The BusRight Vision We believe public education creates freedom, and that access to that education starts with a safe and reliable ride to school. That’s why we built BusRight, a modern transportation platform trusted by hundreds of thousands of Transportation Directors, Drivers, and Parents across 36+ states to make school transportation safer, smarter, and more equitable. Role Overview Now more than ever, we recognize that Talent will have a disproportionate impact on the future of our business, as constantly evolving technological solutions make the human touch more important than ever. We’re ready to bring on board our first in-house HR Manager to grow the next generation of talent that will shape BusRight and the student transportation industry. As BusRight’s HR Manager, you’ll create the systems, processes, and brand that power our next chapter by helping us attract, assess, and develop exceptional talent across every team. From GTM to Engineering, you’ll turn data and storytelling into a recruiting engine that’s scalable, human, and uniquely BusRight. This is an opportunity for someone who’s entrepreneurial, disciplined, and energized by the challenge of scaling a fast growing tech company by influencing its most important driver of success: its people. In this role, you’ll: Take the lead in building the recruiting tools and frameworks that will shape the future of BusRight. You’ll partner directly with the CEO and his Leadership Team to define what great hiring looks like, craft a consistent and thoughtful candidate experience, and ensure BusRight scales with the right people in the right roles at the right time. You’ll design the connection between hiring managers, candidates, and our culture, so that every new BusRighter embodies our mission and our belief that great people are the engine behind every mile on this journey. Your Day-To-Day - Talent Acquisition (50%) - Lead the full recruiting journey across every department, from the first outreach to the final offer, ensuring every candidate experience reflects our core tenet of magical hospitality. - Build and maintain pipelines that keep us ahead of our hiring needs, nurturing relationships with exceptional talent even before new roles exist. - Create the recruiting infrastructure (e.g., tools, metrics, and rituals) that keeps our hiring transparent, efficient, and deeply aligned with our values. - Collaborate with Marketing and Leadership to bring BusRight’s employer brand to life through storytelling, events, and creative outreach that show who we are and why people love working here. - Talent Management (20%) - Partner with department heads to define excellence across functions, building structured, thoughtful expectations to drive high performance. - Help to author performance review philosophies and processes that feel personal, purposeful, and unmistakably BusRight. - Learning & Development (20%) - Create standardized, repeatable onboarding processes to ensure every new BusRighter gets up to speed quickly and has a valuable and productive experience from day one. - Help to identify critical needs across the organization and define best approaches by which to ensure that our employees are continuously developing their skills and capabilities. - Operations & Compliance (10%) - Manage all internal employee data and records, from personnel files to real-time organizational charts. - Write and maintain internal policies and procedures that ensure both compliance with state and federal legislation as well as consistent employee experience.

• Own your areas of the product: define their roadmap collaboratively with Product team peers and serve as the company-wide institutional knowledge on the "why" as it relates to product features and decisions. • Lead and participate in agile ceremonies, fostering clear communication, decision-making, and collaboration within our self-organizing engineering and design teams. • Build prototypes and work directly with development partners to measure and scale their success. • Oversee successful product launches, ensuring timelines, quality, and stakeholder alignment, while tracking post-launch performance, gathering user feedback, and driving iterative improvements to meet company goals. • Obsess over the entire product experience and develop a deep understanding of how each user receives value from BusRight. • Meet with customers and work closely with our Customer Success team to identify collaboration opportunities for research and testing. Occasionally travel to customer sites across the country to gather insights, build relationships, and ensure our product meets their needs. • Provide our GTM team with hand-off materials for new features and occasionally join prospect calls for research and roadmap alignment — particularly where compliance and integration capabilities are key to closing deals.