We’re pushing the boundaries of Insurance Technology  INSTANDA is the worlds first no code platform for Insurance. A pioneering Insurtech, we’re revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance carriers to adapt swiftly to market demands and navigate the evolving landscape. Our Technology is consistently recognised as the best policy administration platform for innovative insurers, winning awards in both the UK and US.  INSTANDA has grown significantly in recent years and we are now a team of 180+ employees based in the UK, EMEA and US, with partnerships that operate worldwide. We’re continuing to grow our business and our Client Success Team is at the forefront of our growth plans.   Follow us to learn more: Instanda.com | LinkedIn | Twitter | YouTube    The Role  We’re hiring a Spanish Speaking Technical Client Success Manager (CSM) to steward a portfolio of core (“reactive”) accounts and to partner with our Strategic Account Managers (SAMs) on named strategic accounts. You’ll be accountable for adoption, value realization, renewals, and net revenue retention (NRR) across your reactive book, while operating as a consultative partner alongside SAMs on strategic accounts.  How the portfolio is structured  - Reactive/Core accounts (You own): Day‑to‑day success, QBRs, renewals, and targeted expansions in a defined book of business. Variable compensation/commission is tied to retention and expansion in this portfolio.  - Strategic accounts (You partner): You drive adoption, value mapping, and health insights. The SAM owns commercials (renewals/expansion); you co‑plan and co‑deliver outcomes.  We are a remote-first organization, with occasional travel required for client meetings and team collaboration. What you’ll do Own the Reactive book  - Serve as the primary post‑sale contact; build success plans tied to each client’s business outcomes.  - Lead renewals end‑to‑end; forecast risk/opportunity; execute playbooks to protect MRR and grow NRR.  - Identify and close low‑complexity expansions (e.g., additional environments, users, modules) within commercial guardrails.  - Run scaled engagement (cadenced check‑ins, QBRs) with crisp executive‑ready storytelling of value, ROI, and roadmap.  - Orchestrate incident and ticket management with Platform Support; manage backlogs in JIRA/Freshdesk; communicate status and root cause clearly.  - Demonstrate strong technical understanding to interpret nuanced Jira tickets and Freshdesk enquiries, supporting effective issue triage and better client outcomes. - Maintain impeccable CRM hygiene (e.g., Salesforce) and health scoring.  Partner across Strategic accounts  - Collaborate with Strategic Account Managers to align success plans with account strategy and agreed value metrics.  - Provide adoption analytics, risk flags, and expansion hypotheses; co‑present at QBRs.  - Bring voice‑of‑customer to roadmap; translate platform capabilities into measurable outcomes. (SAM retains commercial ownership.)  Enablement & continuous improvement  - Translate client feedback into reproducible plays, knowledge base content, and product requirements.  - Contribute to cross‑functional incident reviews and process improvements to raise NPS and lower time‑to‑resolution.  - Mentor peers on insurance workflows and INSTANDA best practices.

We’re pushing the boundaries of Insurance Technology  INSTANDA is the worlds first no code platform for Insurance. A pioneering Insurtech, we’re revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance carriers to adapt swiftly to market demands and navigate the evolving landscape. Our Technology is consistently recognised as the best policy administration platform for innovative insurers, winning awards in both the UK and US.  INSTANDA has grown significantly in recent years and we are now a team of 180+ employees based in the UK, EMEA and US, with partnerships that operate worldwide. We’re continuing to grow our business and our Client Success Team is at the forefront of our growth plans.   Follow us to learn more: Instanda.com | LinkedIn | Twitter | YouTube    The Role  We’re hiring a Spanish Speaking Technical Client Success Manager (CSM) to steward a portfolio of core (“reactive”) accounts and to partner with our Strategic Account Managers (SAMs) on named strategic accounts. You’ll be accountable for adoption, value realization, renewals, and net revenue retention (NRR) across your reactive book, while operating as a consultative partner alongside SAMs on strategic accounts.  How the portfolio is structured  - Reactive/Core accounts (You own): Day‑to‑day success, QBRs, renewals, and targeted expansions in a defined book of business. Variable compensation/commission is tied to retention and expansion in this portfolio.  - Strategic accounts (You partner): You drive adoption, value mapping, and health insights. The SAM owns commercials (renewals/expansion); you co‑plan and co‑deliver outcomes.  We are a remote-first organization, with occasional travel required for client meetings and team collaboration. What you’ll do Own the Reactive book  - Serve as the primary post‑sale contact; build success plans tied to each client’s business outcomes.  - Lead renewals end‑to‑end; forecast risk/opportunity; execute playbooks to protect MRR and grow NRR.  - Identify and close low‑complexity expansions (e.g., additional environments, users, modules) within commercial guardrails.  - Run scaled engagement (cadenced check‑ins, QBRs) with crisp executive‑ready storytelling of value, ROI, and roadmap.  - Orchestrate incident and ticket management with Platform Support; manage backlogs in JIRA/Freshdesk; communicate status and root cause clearly.  - Demonstrate strong technical understanding to interpret nuanced Jira tickets and Freshdesk enquiries, supporting effective issue triage and better client outcomes. - Maintain impeccable CRM hygiene (e.g., Salesforce) and health scoring.  Partner across Strategic accounts  - Collaborate with Strategic Account Managers to align success plans with account strategy and agreed value metrics.  - Provide adoption analytics, risk flags, and expansion hypotheses; co‑present at QBRs.  - Bring voice‑of‑customer to roadmap; translate platform capabilities into measurable outcomes. (SAM retains commercial ownership.)  Enablement & continuous improvement  - Translate client feedback into reproducible plays, knowledge base content, and product requirements.  - Contribute to cross‑functional incident reviews and process improvements to raise NPS and lower time‑to‑resolution.  - Mentor peers on insurance workflows and INSTANDA best practices.

• Serve as the primary post‑sale contact; build success plans tied to each client’s business outcomes. • Lead renewals end‑to‑end; forecast risk/opportunity; execute playbooks to protect MRR and grow NRR. • Identify and close low‑complexity expansions (e.g., additional environments, users, modules) within commercial guardrails. • Run scaled engagement (cadenced check‑ins, QBRs) with crisp executive‑ready storytelling of value, ROI, and roadmap. • Orchestrate incident and ticket management with Platform Support; manage backlogs in JIRA/Freshdesk; communicate status and root cause clearly. • Demonstrate strong technical understanding to interpret nuanced Jira tickets and Freshdesk enquiries, supporting effective issue triage and better client outcomes. • Maintain impeccable CRM hygiene (e.g., Salesforce) and health scoring. • Collaborate with Strategic Account Managers to align success plans with account strategy and agreed value metrics. • Provide adoption analytics, risk flags, and expansion hypotheses; co‑present at QBRs. • Bring voice‑of‑customer to roadmap; translate platform capabilities into measurable outcomes. (SAM retains commercial ownership.) • Translate client feedback into reproducible plays, knowledge base content, and product requirements. • Contribute to cross‑functional incident reviews and process improvements to raise NPS and lower time‑to‑resolution. • Mentor peers on insurance workflows and INSTANDA best practices.

Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you passionate about making a positive impact on the lives of others? Look no further! We’re seeking dedicated individuals to match with an up-and-coming team in a financial services position aimed at protecting families. Why Apply? 1. Make a Difference: Join a team dedicated to protecting families and children through financial services, providing peace of mind and security to those who need it most. 2. Work from Home: Enjoy the convenience and flexibility of working remotely, allowing you to create a comfortable and productive work environment while balancing your personal commitments. 3. Opportunity for Growth: Grow with a company that values your potential and provides opportunities for advancement, allowing you to build a rewarding career while making a meaningful difference in the lives of others. 4. Help Others: Use your skills and expertise to assist families in securing their financial futures, providing them with the support and guidance they need to navigate life’s uncertainties with confidence. 5. Integrity: Uphold the highest standards of integrity in all aspects of your work, ensuring that every interaction with clients is based on honesty, transparency, and trustworthiness. Qualifications: • Genuine desire to help others and make a positive impact on their lives. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. • Integrity and ethical conduct in all professional dealings. If you’re ready to embark on a fulfilling career where you can work from home, help others, and grow with a company that values integrity and compassion, apply now! Take the first step towards a rewarding journey of making a difference in the lives of families and children through financial services. Don’t miss out on this opportunity to join a team that’s committed to making a meaningful impact. Apply today and become part of a mission to protect and support families and children in need! *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)