Role Description BusRight is seeking a mission-driven Customer Success Manager to own a portfolio of district relationships and ensure our partners get lasting value from the platform. Your work will directly improve the safety, efficiency, and reliability of student transportation for the communities we serve. This is not a reactive support role. It is a position for someone who takes ownership, drives outcomes, and builds trust with the people they serve. You will manage onboarding and renewal processes, coach transportation directors and district staff through change, and take a proactive approach to adoption and account health. What You’ll Own You will own a portfolio of district relationships and be responsible for driving the following measurable outcomes: - Adoption and Engagement — Ensure BusRight is used consistently and meaningfully across district operations. Lead onboarding and training experiences that drive lasting behavior change, not just initial setup. - Retention and Renewals — Manage your book of business with an eye toward revenue retention. Lead renewal conversations and flag expansion opportunities when the time is right. - Churn Mitigation — Identify at-risk accounts early and apply targeted strategies to protect and strengthen the relationship. - Stakeholder Relationships — Build trust with transportation directors, district administrators, and operations teams through regular engagement and data-driven check-ins. What You’ll Bring - Ownership Mentality — You take responsibility for your accounts and don’t wait for someone else to solve the problem. You figure it out and get it done. - Customer Instincts — You know how to run a meeting, ask the right questions, and build trust. You’re equally comfortable with a skeptical end user or a data-driven administrator. - Operational Excellence — You stay organized across a full portfolio, use tools and data to prioritize, and never let things fall through the cracks. - Consultative Approach — You guide customers toward the right path rather than just reacting to requests. You bring a point of view while making sure the customer feels heard. - Growth Mindset — You move fast, learn constantly, and treat feedback as fuel.

Role Description BusRight is seeking a mission-driven Customer Success Manager to own a portfolio of district relationships and ensure our partners get lasting value from the platform. Your work will directly improve the safety, efficiency, and reliability of student transportation for the communities we serve. This is not a reactive support role. It is a position for someone who takes ownership, drives outcomes, and builds trust with the people they serve. You will manage onboarding and renewal processes, coach transportation directors and district staff through change, and take a proactive approach to adoption and account health. What You’ll Own You will own a portfolio of district relationships and be responsible for driving the following measurable outcomes: - Adoption and Engagement — Ensure BusRight is used consistently and meaningfully across district operations. Lead onboarding and training experiences that drive lasting behavior change, not just initial setup. - Retention and Renewals — Manage your book of business with an eye toward revenue retention. Lead renewal conversations and flag expansion opportunities when the time is right. - Churn Mitigation — Identify at-risk accounts early and apply targeted strategies to protect and strengthen the relationship. - Stakeholder Relationships — Build trust with transportation directors, district administrators, and operations teams through regular engagement and data-driven check-ins. What You’ll Bring - Ownership Mentality — You take responsibility for your accounts and don’t wait for someone else to solve the problem. You figure it out and get it done. - Customer Instincts — You know how to run a meeting, ask the right questions, and build trust. You’re equally comfortable with a skeptical end user or a data-driven administrator. - Operational Excellence — You stay organized across a full portfolio, use tools and data to prioritize, and never let things fall through the cracks. - Consultative Approach — You guide customers toward the right path rather than just reacting to requests. You bring a point of view while making sure the customer feels heard. - Growth Mindset — You move fast, learn constantly, and treat feedback as fuel.

Role Description BusRight is seeking a mission-driven Customer Success Manager to own a portfolio of district relationships and ensure our partners get lasting value from the platform. Your work will directly improve the safety, efficiency, and reliability of student transportation for the communities we serve. This is not a reactive support role. It is a position for someone who takes ownership, drives outcomes, and builds trust with the people they serve. You will manage onboarding and renewal processes, coach transportation directors and district staff through change, and take a proactive approach to adoption and account health. What You’ll Own You will own a portfolio of district relationships and be responsible for driving the following measurable outcomes: - Adoption and Engagement — Ensure BusRight is used consistently and meaningfully across district operations. Lead onboarding and training experiences that drive lasting behavior change, not just initial setup. - Retention and Renewals — Manage your book of business with an eye toward revenue retention. Lead renewal conversations and flag expansion opportunities when the time is right. - Churn Mitigation — Identify at-risk accounts early and apply targeted strategies to protect and strengthen the relationship. - Stakeholder Relationships — Build trust with transportation directors, district administrators, and operations teams through regular engagement and data-driven check-ins. What You’ll Bring - Ownership Mentality — You take responsibility for your accounts and don’t wait for someone else to solve the problem. You figure it out and get it done. - Customer Instincts — You know how to run a meeting, ask the right questions, and build trust. You’re equally comfortable with a skeptical end user or a data-driven administrator. - Operational Excellence — You stay organized across a full portfolio, use tools and data to prioritize, and never let things fall through the cracks. - Consultative Approach — You guide customers toward the right path rather than just reacting to requests. You bring a point of view while making sure the customer feels heard. - Growth Mindset — You move fast, learn constantly, and treat feedback as fuel.

Title: Underwriting Enablement Manager Location: - AUS - QLD - Brisbane - AUS - VIC - Melbourne - AUS - NSW - Sydney Hybrid Full time Worker Type: Employee 12‑month fixed-term contract Job Description: The Opportunity This role plays a critical part in enabling our underwriting teams to perform at their best. As Underwriting Enablement Manager, you'll work with underwriting and product teams to strengthen service delivery, embed consistent standards, and uplift operational capability. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role - Lead underwriting enablement and service delivery to ensure accurate, timely and high‑quality outcomes aligned to agreed service levels - Partner closely with Heads of Underwriting & Product Leads to understand operational needs and translate them into effective enablement solutions - Embed strong processes, controls, reporting and service frameworks to drive consistency and manage operational risk - Oversee workload management, capacity planning and resource allocation to meet business demand, including during periods of peak activity - Develop, monitor and report on productivity, quality and performance metrics, providing insights and recommendations to business leaders - Identify and drive continuous improvement opportunities across underwriting support processes, training and service delivery About you - Extensive experience within insurance underwriting/underwriting operations environments - Strong understanding of underwriting processes, controls and quality frameworks - Strong stakeholder management skills, with the ability to partner effectively with senior underwriting, product and distribution leaders - Experience leading teams and managing workflows, performance and service standards in a regulated environment - Analytical mindset with experience reporting on performance, quality and productivity metrics - A continuous improvement focus, with the confidence to challenge existing ways of working and implement practical solutions Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: - 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance - Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice - 18 weeks' gender-equal flexible leave for all new parents, including paid super Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: - 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program - 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards - Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates To learn more about our achievements, click here. Apply now and let's make it happen! If you're looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com Skills: Analytical Thinking, Collaboration Tools, Communication, Cost Management, Critical Thinking, Customer Service, Customer Value Management, Insurance Underwriting, Intentional collaboration, Managing performance, Performance Management (PM), Quality Management, Risk Management, Stakeholder Management, Team Management How to Apply: To submit your application, follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.